使用DisplayPort NUC8I7HVK4 + ASUS VZ27AQ显示器时随机屏幕消隐

您好Foigal，感谢您与社区论坛联系。在这种情况下，我们正在对您遇到的问题进行进一步调查。同时，请向我提供系统支持实用程序将生成的.txt文件。
要附加文件，您必须单击响应框右下角的“附加”选项。我希望尽快收到您的回复.Regards，Diego S.



以下为原文

Hello Foigal,
Thank you for contacting our community forums.
In this case, we are performing further investigation regarding the issue that you are experiencing.
In the meantime, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
I hope to hear from you soon.

Regards,
Diego S.
 

你好迭戈，
这是SSU输出。
弗格斯     
SSI.txt.zip 
6.5 K.



以下为原文

Hi Diego,
 
Here is the SSU output.
 
Fergus

•   SSI.txt.zip 6.5 K  
  
  

您好Foigal，感谢您的回复。根据您的报告，我们希望您执行某些更新。您当前的BIOS是.0037而最新版本是.0049请逐步更新您的BIOS，您可以跳转到.0040
：https：//downloadcenter.intel.com/download/27808/BIOS-Update-HNKBLi70-86A-然后转到.0044：https：//downloadcenter.intel.com/download/27889/BIOS-Update-HNKBLi70-86A
- 最后到.0049（最新）：https：//downloadcenter.intel.com/download/28073/BIOS-Update-HNKBLi70-86A-为了更新它，您可以遵循以下任何一种方法：https：// www
.intel.com / content / www / us / en / support / articles / 000005636 / mini-pcs.html同样，为了解决问题，我们需要您卸载系统所具有的当前图形驱动程序（两者都是英特尔®
和Radeon *），直到基本的Microsoft *显示驱动程序暴露（请确保您将在没有Internet访问的情况下执行此操作）之后，为了进行故障排除，请安装最新的Intel®HDGraphics Driver for
Windows®10：https：//downloadcenter.intel.com/download/28079/Intel-HD-Graphics-Driver-for-Windows-10-64-bit-for-the-Intel-NUCs-NUC8i7HxKx？product = 126143
要执行此操作，请继续执行此更新步骤：将文件解压缩到指定的位置或文件夹。打开设备管理器：对于Windows 10：右键单击Windows开始图标当提示用户帐户控制权限时，单击是。展开显示
适配器部分。右键单击英特尔®图形条目，然后选择更新驱动程序软件。单击浏览计算机以查找驱动程序软件。单击我从计算机上的设备驱动程序列表中选择。单击“从磁盘安装”。单击“浏览”并选择目录
找到驱动程序文件。单击确定，最后单击下一步。现在正在安装驱动程序。重新启动计算机。完成后，请按照相同的步骤更新适用于Windows®10的Radeon™RX Vega M图形驱动程序：https
：//downloadcenter.intel.com/download/28080/Radeon-RX-Vega-M-Graphics-Driver-for-Windows-
10-64位对于Intel-NUCs-NUC8i7HxKx？产品= 126143我希望很快收到您的回复，请告诉我们结果.Regards，Diego S.



以下为原文

Hello Foigal,
 
 Thank you for your response.
Based on your report, there are certain updates that we would like you to perform.
Your current BIOS is .0037 while the latest version is .0049
Please update your BIOS gradually, you can jump to .0040:
https://downloadcenter.intel.com/download/27808/BIOS-Update-HNKBLi70-86A-
And then to .0044:
https://downloadcenter.intel.com/download/27889/BIOS-Update-HNKBLi70-86A-
Finally to .0049 (latest):
https://downloadcenter.intel.com/download/28073/BIOS-Update-HNKBLi70-86A-
In order to update it, you can follow any of these methods:
https://www.intel.com/content/www/us/en/support/articles/000005636/mini-pcs.html
 
As well, In order to isolate the issue we will need you to uninstall the current graphic drivers that your system has (both Intel® and Radeon*), until the basic Microsoft*display driver is exposed (please make sure that you will do it with no internet access)
After that, for troubleshooting purposes please install the latest Intel® HD Graphics Driver for Windows® 10:
https://downloadcenter.intel.com/download/28079/Intel-HD-Graphics-Driver-for-Windows-10-64-bit-for-the-Intel-NUCs-NUC8i7HxKx?product=126143
In order to do it, please go ahead and perform this update steps:
Unzip the file to a designated location or folder.
Open Device Manager:
For Windows 10: Right-click Windows Start icon
Click yes when prompted for permission from User Account Control.
Expand the Display adapters section.
Right-click the Intel® graphics entry and select Update Driver Software.
Click Browse my computer for driver software.
Click Let me pick from a list of device drivers on my computer.
Click Have Disk.
Click Browse and select the directory where the driver files are located.
Click OK, and finally click Next.
Drivers are now being installed.
Restart your computer.
Once that is done, please follow the same steps to update your Radeon™ RX Vega M Graphics Driver for Windows® 10:
https://downloadcenter.intel.com/download/28080/Radeon-RX-Vega-M-Graphics-Driver-for-Windows-10-64-bit-for-the-Intel-NUCs-NUC8i7HxKx?product=126143
 
I hope to hear from you soon, please let us know the outcome.
 
 
Regards,
Diego S.
 

3个渐进式Bios更新了吗？
不插电的局域网
卸载两个显示驱动程序，以便在设备管理器中显示Microsoft Basic Display Adapter。
已安装从您的链接下载的英特尔驱动程序。
重启电脑
安装了Radeon驱动程序
重启电脑
兰德SSU
附上报告
已经在Ashes of Singularity进行了测试，没有屏幕空白。
我会在几天内继续播放和更新，或者如果我看到更多的屏幕消隐。     
SSI2.txt.zip 
6.7 K.



以下为原文

Did the 3 progressive Bios updates.
Unplugged LAN
Uninstalled both display drivers so Microsoft Basic Display Adapter showing in Device Manager.
 
Installed the Intel Driver downloaded from your link.
Restarted pc
Installed Radeon driver
Restarted pc
 
Rand SSU
Attached report
 
Have tested in Ashes of Singularity and no screen blanks.
I will continue playing and update in a few days or if I see more screen blanking.

•   SSI2.txt.zip 6.7 K  
  
  

我恐怕还在发生。
下一个建议？
Foigal



以下为原文

Still happening I am afraid.
Next suggestion?
 
Foigal

这里列表中的任何一个游戏都会导致问题，如果是这样，请告诉我，看看电视是否将VIA显示端口连接到HDMI，看看我是否可以使用EDGE或应用程序摆脱视频中的闪烁
没有运气，但确实有一台4K HDR 60hz电视在2周内出现以取代我的1080 59hz只有电视因为我认为这可能是问题所有视频在Chrome中运行良好所以这是我现在的工作
所以如果你有这个列表中的任何一个让我知道，我会看到会发生什么



以下为原文

Any of the games in the list here cause the problem if so let me know and will have a look have TV connected VIA Display Port to HDMI as was looking t see if I could get rid of the flickering in Videos using EDGE or there Apps but no luck on that yet but do have a 4K HDR 60hz TV turning up in 2 weeks to replace my 1080 59hz only TV As I think it may be the problem  All Videos run fine in Chrome so that is my work around for now
 
So if you have any in this list let me know and I will see what happens

您好Foigal感谢您的回复。我们的英特尔®高清显卡驱动程序forWindows®10有一个新的更新，其中包括新的修复程序。请卸载您之前共享的Windows®10当前英特尔®高清显卡驱动程序，直到基本的Microsoft *显示
适配器再次暴露，然后下载最新版本：https：//downloadcenter.intel.com/download/27988/Intel-Graphics-Driver-for-Windows-10？product = 126790我希望这有帮助，请让我知道
结果.Regards，Diego S.



以下为原文

Hello Foigal
 
Thank you for your response.
There is a new update in our Intel® HD Graphics Driver for Windows® 10 that includes new fixes.
Please uninstall you current Intel® HD Graphics Driver for Windows® 10 as shared before until the basic Microsoft*display adapter is exposed again, and then download the latest version:
https://downloadcenter.intel.com/download/27988/Intel-Graphics-Driver-for-Windows-10?product=126790
 
I hope this helps, please let me know the outcome.
Regards,
Diego S.
 

嗨，艾伦，
我认为你没有处理同样的问题。
但感谢您的投入。
Foigal



以下为原文

Hi Alan,
 
I don't think you are dealing with the same issue.
But thanks for the input.
 
Foigal

请卸载您之前共享的当前用于Windows®10的英特尔®高清显卡驱动程序，直到再次公开基本的Microsoft *显示适配器，然后下载最新版本：
我们真的需要这个驱动程序如果在Bios中禁用英特尔GPU那么为安装甚至没有运行的GPU的驱动程序似乎毫无意义



以下为原文

Please uninstall you current Intel® HD Graphics Driver for Windows® 10 as shared before until the basic Microsoft*display adapter is exposed again, and then download the latest version:
 

Do we really need this driver if the Intel GPU is disabled in the Bios kind of seems pointless to install drivers for a GPU that is not even running

驱动程序更新似乎已解决了问题。
我有5-10个小时的游戏没有看到弹出的问题！
那谢谢啦！
弗格斯



以下为原文

The driver update appears to have solved the problem. I have had 5-10 hours of play without seeing the problem pop up!
 
So thanks!
 
Fergus