[问答]

未检测到Optane Cache Drive 32gb

2074 驱动器 BIOS

嗨，
我在设置Optane时遇到了麻烦，我无法在BIOS或Windows中看到Optance内存....想知道我是否需要将其发送给RMA，或者我在设置过程中遗漏了一些东西。
一旦设置我正在尝试加速我的辅助驱动器，在故障排除过程中我断开了辅助驱动器。
故障排除：我已经为我的nvme启动驱动器和optane驱动器换了m.2插槽，没有变化，仍然删除了Optane驱动器所在的nvme驱动器。
我在nvme驱动器上重新安装窗口之前使用的设置的屏幕截图。
一旦进入Windows我运行diskpart和list disk，optanne仍然没有出现在这里。
Intel Core i7 8700KG.Skill Trident Z RGB F4-3200C16D-16GTZR 16GB（2x8GB）DDR4华硕Z370 ROG Maximus X Hero主板BIOS 1602Samsung 970 EVO 500GB M.2 NVMe SSDSeagate Barracuda Pro 6TB ST6000DM004Intel Optane M.2缓存驱动器32GB MEMPEK1W032GAXT
20180925_000236.jpg
1.8 MB
20180925_000216.jpg
1.8 MB
20180925_000153.jpg
1.8 MB
20180925_000112.jpg
2.3 MB
20180925_000026.jpg
2.1 MB

以上来自于谷歌翻译

以下为原文

Hi,

I'm having trouble setting up Optane, I can't see the Optance memory in the bios or in windows....wondering if I need to send it in for RMA or I've missed something in the setup process.

Once setup I'm trying to accelerate my secondary drive, for the trouble shooting process I disconnected the secondary drive.

Trouble shooting: I've swapped m.2 slots for my nvme boot drive and optane drive, no change, nvme drive is still deleted where the Optane drive was.

Screen shots of the settings I used before reinstalling windows on the nvme drive.
Once in windows I ran diskpart and list disk, optanne still doesn't appear here.

Intel Core i7 8700K

G.Skill Trident Z RGB F4-3200C16D-16GTZR 16GB (2x8GB) DDR4

ASUS Z370 ROG Maximus X Hero Motherboard bios v 1602

Samsung 970 EVO 500GB M.2 NVMe SSD

Seagate Barracuda Pro 6TB ST6000DM004

Intel Optane M.2 Cache Drive 32GB MEMPEK1W032GAXT

2018-10-26 14:49:39　　评论 淘帖0 邀请回答

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汤艳

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4个回答

您好slinga002，感谢您联系英特尔®技术支持。据我们了解，您需要有关英特尔®Optane™内存系列的帮助如果我们正确推断，开始诊断和随后的故障排除可能需要我们解决问题，我们将不胜感激
如果可以的话，请回复此帖，其中包含以下重要的基本信息：SSU日志.1-转至https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?v
= t并下载软件.2-下载完成后，打开它.3-选中“Everything”框，然后单击“Scan.4-完成扫描后，单击”下一步。“5-单击”保存“。
6-将文件附加到您的回复。基于“英特尔®Optane™内存的软件和平台支持”一文，您可能需要为系统更新固件以支持Optane内存技术：
台式机处理器系列支持的SKU支持的芯片组支持的驱动程序版本第八代英特尔®酷睿™i7处理器英特尔®酷睿™i7-8700K处理器英特尔®Z370芯片组* 16.0.2或更高版本*需要系统BIOS更新*请与华硕联系，了解主板与二级驱动加速的兼容性
BIOS版本。基于您从Windows的“磁盘管理”中与我们分享的屏幕截图，我们注意到Optane内存未被检测到并且正如您所提到的那样“Seagate Barracuda Pro 6TB ST6000DM004”已断开连接然后错误说明您的系统
由于您的主驱动器是NVMe SSD，因此预计没有兼容的磁盘。
要开始进行故障排除，请尝试以下操作：从系统中断开“Samsung 970 EVO NVMe”设备。
将BIOS设置重置为出厂默认设置。
将Intel®Optane™内存连接到M.2端口。
按照“制造商手册”第4章第4.1.3节中的说明检查“非RAID物理磁盘”下的“高级/英特尔®快速存储技术”中可用的设备，如图20180925_000153中所示，并查找
Optane记忆。
如果即使你的M.2端口之间进行切换未检测到您Optane内存，我们建议您联系购买处，以获得更换此Optane内存或者如果你喜欢尝试直接从我们这里得到的替代品
我们需要您向我们提供的Optane内存标记，并用有效购买证明（POP）。我们希望这些信息对您helpful.We将期待您的回复中，你需要进一步assistance.Best问候的情况下，
Josh B.Intel客户支持技术人员与英特尔公司签订合同

以上来自于谷歌翻译

以下为原文

Hello slinga002,

Thank you for contacting Intel® Technical Support.

As we understand, you need assistance with your Intel® Optane™ Memory Series If we infer correctly, to begin diagnosis and consequent troubleshooting that could take us to a resolution, and we would appreciate if you could, please, reply to this post with the following, important, basic information:

The SSU logs.

1-         Go to https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?v=t and download the software.
2-         When finished downloading it, open it.
3-         Mark the box "Everything" and then click "Scan.
4-         When finish scanning, click "Next."
5-         Click on "Save."
6-         Attach the file to your reply.

Based on the “Software and Platform Support for Intel® Optane™ Memory” article you may need a firmware update for your system to support the Optane memory technology:

Desktop Processor Family	Supported SKUs	Supported Chipsets	Supported Driver Version
8th Generation Intel® Core™ i7 Processors	Intel® Core™ i7-8700K Processor	Intel® Z370 Chipset*	16.0.2 or later *System BIOS update required

*Please check with Asus about motherboard compatibility with secondary drive acceleration with your current BIOS version.

Based on the screenshot you shared with us from the “Disk management” of windows we noticed that the Optane memory is not being detected and as you mentioned your “Seagate Barracuda Pro 6TB ST6000DM004” is disconnected then the error saying that your system does not have a compatible disk is expected since your primary drive is an NVMe SSD.

To begin with the troubleshooting please try the following:

Disconnect the “Samsung 970 EVO NVMe” device from the system.
Reset your BIOS settings to factory defaults.
Connect the Intel® Optane™ Memory to the M.2 port.
Follow the instructions available on your “Manufacturer manual” chapter 4 section 4.1.3
Check the devices available on the “Advanced/ Intel® Rapid Storage Technology” under the “Non-RAID Physical Disk” as you did in picture 20180925_000153 and look for the Optane memory.
If your Optane memory is not detected even if you switch between the M.2 ports, we advise you to contact the place of purchase in order to get a replacement for this Optane memory or if you prefer to try to get a replacement from us directly we will need you to provide us with the Optane memory markings and with a valid proof of purchase (POP).

We hope you find this information helpful.

We will be looking forward to your reply in case that you need further assistance.

Best regards,

Josh B.
Intel Customer Support Technician
Under Contract to Intel Corporation

2018-10-26 14:58:13 评论

汤宇

答案对人有帮助，有参考价值 0 jerry1978 发表于 2018-10-26 10:29 您好slinga002，感谢您联系英特尔®技术支持。据我们了解，您需要有关英特尔®Optane™内存系列的帮助如果我们正确推断，开始诊断和随后的故障排除可能需要我们解决问题，我们将不胜感激如果可以的话，请回复此帖，其中包含以下重要的基本信息：SSU日志.1-转至https://downloadcenter.intel.com/download/25293/Intel-Syst ... 嗨Josh，附件是SSU日志的结果。正如你所看到的，我已经重新连接了6tb驱动器，它工作正常。我今天晚上会尝试排除故障，因为我不在电脑前。我会告诉你结果。感谢你的协助。英特尔SSU result.txt.zip 20.7 K. 以上来自于谷歌翻译以下为原文 Hi Josh, Attached is the results for the SSU log. As you can see I have since reattached the 6tb drive, it's working fine. I will try the troubleshooting steps this evening as I'm not in front of my PC. I will let you know of the results then. Thanks for your assistance. Intel SSU result.txt.zip 20.7 K

2018-10-26 15:04:33 评论举报李玉鑫

答案对人有帮助，有参考价值 0 jerry1978 发表于 2018-10-26 10:29 您好slinga002，感谢您联系英特尔®技术支持。据我们了解，您需要有关英特尔®Optane™内存系列的帮助如果我们正确推断，开始诊断和随后的故障排除可能需要我们解决问题，我们将不胜感激如果可以的话，请回复此帖，其中包含以下重要的基本信息：SSU日志.1-转至https://downloadcenter.intel.com/download/25293/Intel-Syst ... 嗨Josh，我做了以下事情。断开所有驱动器。（970 evo，optane和6tb）将BIOS设置重置为默认设置将optane驱动器重新连接到M.2_1插槽按照用户手册中的说明进行操作重新启动。并且......没有出现。然后我尝试了：断开了optane驱动器将BIOS设置重置为默认设置将optane驱动器重新连接到M.2_2插槽打开系统电源，在我进入BIOS之前，我收到一条消息，说M.2_2插槽中有一个驱动器。见附件截图。按照用户手册中的说明进行操作重新启动再也没有了。请参见屏幕截图20180926_224114.jpg（此截图是关于第四次尝试，我已经重新连接了6tb驱动器）任何意见，将不胜感激。谢谢，马特 20180926_224114.jpg 510.1 K. 20180926_224040.jpg 2.0 MB 以上来自于谷歌翻译以下为原文 Hi Josh, I have done the following. Disconnected all drives. (970 evo, optane and 6tb) Reset BIOS settings to default settings Reconnect the optane drive to M.2_1 slot Followed the instructions on the user manual Rebooted. And......nothing came up. I then tried: Disconnected the optane drive Reset BIOS settings to default settings Reconnected the optane drive to M.2_2 slot Powered on the system, before I entered the BIOS I received a message saying a drive is present in the M.2_2 socket. See screenshot attached. Followed the instructions on the user manual Rebooted And nothing again. See screen shot 20180926_224114.jpg (this screenshot was about the forth attempt, I've reconnected the 6tb drive here) Any advice would be appreciated. Thanks, Matt 20180926_224114.jpg 510.1 K 20180926_224040.jpg 2.0 MB

2018-10-26 15:20:49 评论举报汤宇

答案对人有帮助，有参考价值 0 jerry1978 发表于 2018-10-26 10:52 嗨Josh，我做了以下事情。断开所有驱动器。您好slinga002，感谢您的回复和所提供的信息。您将很快收到我们的高级技术支持部门的电子邮件，以便进一步为您提供帮助。感谢您的耐心和理解。最好的问候，Josh B.Intel客户支持技术人员与英特尔公司签订合同以上来自于谷歌翻译以下为原文 Hello slinga002, Thank you for your reply and the information provided. You are going to receive an email shortly from our advance technical support department in order to further assist you. Thank you for your patience and understanding. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation

2018-10-26 15:40:28 评论举报汤艳