没有用于Intel Optane Memory的兼容磁盘

您好Epicminer3213，感谢您在英特尔®社区发布。我们了解您在设置英特尔®Optane™内存时遇到问题。请您从以下站点下载英特尔®系统支持实用程序（SSU）并运行完整版
报告收集您的系统信息？
此报告将帮助我们了解您的系统中是否缺少某些内容：https：//downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-另外，请截取
磁盘管理窗口，以便我可以检查驱动器中的分区。
要打开磁盘管理，只需按Windows *键+ x，然后在出现的菜单中选择磁盘管理选项。我将等待您的回复。祝您有个美好的一天。请注意，Diego V.



以下为原文

Hi Epicminer3213,

Thank you for posting in the Intel® communities.

I understand that you are having issues setting up the Intel® Optane™ Memory. 

Could you please download the Intel® System Support Utility (SSU) from the following site and run the full report to collect your system information? This report will help us to know if there is something missing in your system: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Additionally, please take a screenshot of the Disk Management window so that I can check the partitions in your drive. To open Disk Management just press the Windows* key + x and then select the Disk Management option in the menu that will appear.

I’ll be waiting for your response.

Have a nice day.

Regards,
Diego V.

嗨Epicminer3213，我想知道您是否仍需要英特尔®Optane™内存和设置过程的帮助。注意，迭戈V.



以下为原文

Hi Epicminer3213,

I’d like to know if you still need help with the Intel® Optane™ Memory and the setup process.

Regards,
Diego V.
 

是的，我仍然会喜欢帮助，我会按照你现在要求的方式运行



以下为原文

Yes I would still like help, I will run the things you asked me to now

这是你要求的东西。
对不起，花了这么久，我一直很忙     
diskmanagementscreenshot.PNG 
28.8 K.      
log.txt.zip 
6.2 K.



以下为原文

Here are the things you asked for. Sorry it took so long, I have been very busy

•   diskmanagementscreenshot.PNG 28.8 K
  
  
•   log.txt.zip 6.2 K  
  
  

我有同样的问题。
我刚买了一台Optane 32Gb来加速我的二级硬盘。
它说没有兼容的磁盘。
我已经为此工作了几个小时，我很难过。
也是Aorus主板。     
孙思邈Corbin.PNG 
287.6 K.      
IntelSSu-Corbin.txt.zip 
6.6 K.



以下为原文

I have the same issue. I just got an Optane 32Gb to accelerate my secondary HDD. It says there are no compatible disks. I've worked on this for a few hours and I'm stumped. Also a Aorus motherboard.

•   SSu-Corbin.PNG 287.6 K
  
  
•   IntelSSu-Corbin.txt.zip 6.6 K  
  
  

嗨，Epicminer3213＆amp;
BottlenekDolfin，
我将首先参考Epicminer3213以避免混淆。
Epicminer3213，在检查报告文件后，我发现您的系统识别出Intel®Optane™内存。
实际上，你有64GB版本，而不是原始帖子中提到的32GB版本。
问题是该模块未被识别为NVMe *设备，因此BIOS配置中可能缺少某些内容。
请检查并遵循主板制造商提供的配置指南：https：//www.gigabyte.com/MicroSite/454/intel-optane-ready.html。
请确保所有内容都已正确配置。
如果您有任何疑问，请截取BIOS设置的屏幕截图，以便我可以查看它并帮助您进行配置
要从BIOS获取屏幕截图，您需要连接到计算机的USB闪存驱动器。
要截取屏幕截图，只需按“打印屏幕”按钮，图片将自动保存在USB闪存中。
有关此内容的更多详细信息，请参阅本指南：https：//www.unboxingtreatment.com/2018/04/howto-take-screenshot-motherboard-bios.html
此外，从磁盘管理屏幕截图中，我看到您没有模块正常工作所需的未分配空间。
请查看第5页上的以下文档，以查看有关此未分配空间的详细信息：https：//www.intel.com/content/dam/support/us/en/documents/memory-and-storage/optane-memory/intel
-optane存储器-用户installation.pdf。
在主驱动器的末尾，此未分配的空间应至少为5MB。
安装Windows *操作系统时，可以保留此空间。
我知道有一些社区用户使用第三方工具来保留这个空间以避免重新安装操作系统，但我不推荐你任何一个，因为我还没有尝试过。
您可以搜索可以帮助您实现此目的的工具，或者重新安装操作系统，确保在驱动器末尾保留未分配的空间。
最后，我还建议您检查您的驱动器是否使用GPT作为分区样式而不是MBR。
这可以从磁盘管理中检查。
在磁盘管理上，右键单击磁盘0并选择属性。
然后选择Volumes选项卡，您将看到当前正在使用哪种分区样式。
如果您有任何疑问，请截取“卷”选项卡。
我现在要提到BottlenekDolfin。
BottlenekDolfin，我可以看到你有3个驱动器，但在您的系统中看不到Intel®Optane™内存。
我想知道你连接了哪个M.2插槽，因为M.2插槽可能与另一个驱动器使用的某个SATA端口共享带宽。
我的建议是删除除英特尔®Optane™内存之外的任何M.2驱动器，并检查是否在操作系统中看到该模块。
根据主板手册（https://www.gigabyte.com/Motherboard/Z370-AORUS-Ultra-Gaming-rev-10#support-manual），M.2端口M2A_3G与SATA端口SATA3 0共享带宽
确保此SATA端口中没有连接驱动器。
请确保按照上面提到的指南正确设置BIOS设置。
如果可能的话，请截取BIOS设置的屏幕截图，这对于了解问题的位置非常有帮助。
我会等你的回复。
祝你今天愉快。
此致，Diego V.



以下为原文

Hi Epicminer3213 & BottlenekDolfin,
 
I’ll refer first to Epicminer3213 to avoid confusions.
 
 
Epicminer3213, after checking the report file I see that your system recognizes the Intel® Optane™ Memory. Actually, you have the 64GB version and not the 32GB version as you mentioned in your original post. The issue is that the module is not being recognized as an NVMe* device, so probably there is something missing in the BIOS configuration.
 
Please check and follow this configuration guide made by your motherboard’s manufacturer: https://www.gigabyte.com/MicroSite/454/intel-optane-ready.html. Please make sure everything is correctly configured. If you have any doubts, please take a screenshot of your BIOS settings so that I can take a look at it and help you with the configuration
 
In order to take screenshots from BIOS, you will need an USB flash drive connected to your computer. To take the screenshot, just press the Print Screen button and the picture will be saved in the USB flash automatically. Please refer to this guide for additional details on this: https://www.unboxingtreatment.com/2018/04/howto-take-screenshot-motherboard-bios.html
 
Additionally, from the Disk Management screenshot I see that you don’t have the unallocated space necessary for the module to work properly. Please check the following document on page 5 to see the details about this unallocated space: https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/optane-memory/intel-optane-memory-user-installation.pdf. This unallocated space should be at least 5MB at the end of the primary drive.
 
This space can be reserved when you are installing the Windows* OS. I know there have been some community users who have used third party tools to reserve this space to avoid re-installing the OS, however I cannot recommend you any of them as I haven’t tried them. You can search for a tool that can help you achieving this, or re-install the OS making sure the unallocated space is reserved at the end of the drive.
 
Finally, I also recommend you to check if your drive is using GPT as partition style and not MBR. This can be checked from Disk Management. On Disk Management, right click on Disk 0 and select Properties. Then select the Volumes tab and you will see there which partition style is currently being used. If you have any questions, please take a screenshot of the Volumes tab.
 

I’ll refer now to BottlenekDolfin.
 
BottlenekDolfin, I can see that you have 3 drives, but the Intel® Optane™ Memory is not visible in your system. I’m wondering in which M.2 slot you have connected it, because it may be possible that the M.2 slot is sharing bandwidth with some SATA port used by another drive. My recommendation is to remove any M.2 drive besides the Intel® Optane™ Memory and check if you see the module in the OS.
 
According to the motherboard’s manual (https://www.gigabyte.com/Motherboard/Z370-AORUS-Ultra-Gaming-rev-10#support-manual), the M.2 port M2A_3G shares bandwidth with the SATA port SATA3 0 so make sure there is no drive connected in this SATA port either.
 
Please make sure too the BIOS settings are properly set by following the guide I mentioned above. If possible please take screenshots of the BIOS settings too, that’s really helpful in order to understand where the issue could be.
 
 
 
I’ll be waiting for your responses.
 
Have a nice day.
 
Regards,
Diego V.