平台电缆USB II Windows 10 Vivado停止工作

我们正在调试配备Zynq 7000系列芯片组的定制主板。
使用2014.3 SDK调试系统软件。
我们在过去的两年中使用这些工具没有任何问题。
我们使用的操作系统是Windows 7。
2016年7月，我们将操作系统更改为Windows 10。
1个月后（8月02日）突然USB线停止响应。
这是在停止SDK调试会话并尝试重新启动调试会话后发生的。
从那时起，系统停止工作。
我们正在描绘回应。
另外在SDKLog上我们得到：
com.xilinx.sdk.targetmanager.TMException：与Board Faile的连接
com.xilinx.sdk.targetmanager.TMException：与Board失败的连接
未知错误Occured Cable未连接到主机
at com.xilinx.sdk.targetmanager.internal.TM.isFPGAConfigured（TM.java:372）at com.xilinx.sdk.debug.core.XilinxAppLaunchConfigurationDelegate.isFpgaConfigured（XilinxAppLaunchConfigurationDelegate.java:299）at com.xilinx.sdk.debug
.core.XilinxAppLaunchConfigurationDelegate.launch（XilinxAppLaunchConfigurationDelegate.java:247）at com.xilinx.sdk.debug.ui.XilinxAppLaunchDelegateWrapper.launch（XilinxAppLaunchDelegateWrapper.java:31）
如果没有连接USB电缆，这些响应似乎与我们获得的响应完全相同。
U***平台电缆LED按预期为绿色。
我们尝试使用Vivado SDK 2016.2但我们收到了完全相同的消息。
我们卸载了Vivado 2014.3和Vivado 2016.2，u***线缆驱动程序和Jungo驱动程序，并重新安装它们没有任何成功。
然后我们开始在另一台Windows 10 PC上安装Vivado 2014.3和2016.2，系统工作正常，直到九月初我们遇到了完全相同的问题！
现在我们有两个不同的PC（不同的品牌，不同的处理器）有相同的问题。
我们开始使用第三台PC，但这个问题似乎是系统性的，我们不知道新PC何时停止工作。
您有什么想法可能会导致这种情况和任何可能的解决方案吗？



以下为原文

We are debugging a custom board equipped with a Zynq 7000 series chipset.

The system software is debugged with the use of the 2014.3 SDK.

We are using these tools for the last 2 years without any problem. The OS we were using was Windows 7.

On July 2016 we changed our OS to Windows 10.

After 1 month (Aug 02) suddently the USB cable stopped responding. This happened after stopping a SDK debug session and trying to restart the debug session. The system from then on stopped working. We are getting the responce depicted.

Also on the SDKLog we are getting:

com.xilinx.sdk.targetmanager.TMException: Connection to Board Faile

com.xilinx.sdk.targetmanager.TMException: Connection to Board Failed

Unknown Error Occured
Cable is not connected to the host
at com.xilinx.sdk.targetmanager.internal.TM.isFPGAConfigured(TM.java:372)
at com.xilinx.sdk.debug.core.XilinxAppLaunchConfigurationDelegate.isFpgaConfigured(XilinxAppLaunchConfigurationDelegate.java:299)
at com.xilinx.sdk.debug.core.XilinxAppLaunchConfigurationDelegate.launch(XilinxAppLaunchConfigurationDelegate.java:247)
at com.xilinx.sdk.debug.ui.XilinxAppLaunchDelegateWrapper.launch(XilinxAppLaunchDelegateWrapper.java:31)

These responces seem to be the exact same as the ones we are getting if indeed no USB cable is connected. The U*** Platform cable LED is Green as expected.

We tried to use the Vivado SDK 2016.2 but we are getting the exact same messages.

We uninstalled Vivado 2014.3 and Vivado 2016.2, the u*** cable drivers and Jungo drivers and reinstalled them without any success.

Then we moved to install the Vivado 2014.3 and 2016.2 on another Windows 10 PC and the system worked fine until the start of September when we got the exact same problems !.

Now we have two different PCs (different make, different processor) with the same problems.

We started using a third PC, but this problem seems to be systematic and we don't know how long before the new PC stops working as well.

Do you have any ideas what might cause this and any possible solutions ?