Windows更新后的Intel无线蓝牙错误10

你好，wise1993。
非常感谢您与英特尔社区团队分享您的问题。
我将非常乐意为您提供帮助。通过检查您获得的错误代码（参见Windows中的设备管理器中的错误代码，错误代码10），似乎应该重新安装驱动程序。首先，请确保
在BIOS中启用蓝牙。
然后，让我们为驱动程序尝试一个干净的安装。
请按照以下步骤来实现：
1.下载并保存适配器的最新Windows®10驱动程序：1。蓝牙：https：//downloadcenter.intel.com/download/28009/Intel-Wireless-Bluetooth-for-Windows-10？product = 94854 2。
无线网络连接：HTTPS：//downloadcenter.intel.com/download/27989/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10产品= 948542？
在Apps＆amp;
Windows *设置中的功能，卸载“英特尔®PROSet/无线软件”和“英特尔®无线蓝牙®”的任何实例。
出现提示时，选择“放弃设置”.3。
手动卸载驱动程序：1。Bluetooth®：转至设备管理器>Bluetooth®>右键单击您的英特尔（R）无线蓝牙（R）并将其卸载。
确保将选项标记为“删除此设备的驱动程序软件”。
2. WiFi：转到设备管理器>网络适配器>右键单击您的英特尔（R）双频无线-AC 7260并将其卸载。
确保将选项标记为“删除此设备的驱动程序软件”。
清除临时文件：按Windows *键+ R打开运行框。
键入Cleanmgr.exe，然后按确定。
在这里，您需要确保检查临时文件，您可以取消选中其他所有内容，然后按OK。
重新启动计算机。
安装先前在第一步中下载的驱动程序。
首先安装Bluetooth®软件包，然后安装无线驱动程序。与我们分享结果.Antony S.



以下为原文

Hello, wise1993. Thank you very much for sharing your issue with the Intel Communities Team. I will be more than glad to assist you.

By checking the error code that you are getting (cf.Error codes in Device Manager in Windows, error code 10), it seems that the drivers should be reinstalled.

Firstly, please make sure that the Bluetooth is enabled in the BIOS. Then, let us try a clean installation for the drivers. Please follow these steps to achieve so:
 
1. Download and save the latest Windows® 10 drivers for your adapter:
    1. Bluetooth: https://downloadcenter.intel.com/download/28009/Intel-Wireless-Bluetooth-for-Windows-10?product=94854
    2. Wi-Fi: https://downloadcenter.intel.com/download/27989/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?product=94854
2. Under Apps & Features in Windows* Settings, uninstall any instance of the "Intel® PROSet/Wireless Software" and "Intel® Wireless Bluetooth®." When prompted, choose to "discard settings."
3. Manually uninstall your drivers:
    1. Bluetooth®: Go to the Device Manager > Bluetooth® > Right click on your Intel(R) Wireless Bluetooth(R) and uninstall it. Make sure to mark the option to "Delete the driver software for this device."
    2. WiFi: Go to the Device Manager > Network Adapters > Right click on your Intel(R) Dual Band Wireless-AC 7260 and uninstall it. Make sure to mark the option to "Delete the driver software for this device."
4. Clear out your temporary files: Press the Windows* Key + R to open the run box. Type Cleanmgr.exe and press OK. Here you will need to make sure Temporary Files are checked, you may uncheck everything else, then press OK.
5. Reboot your computer.
6. Install the drivers previously downloaded back in step one. Installing the Bluetooth® package first, followed by the wireless driver.

Share with us the results.


Antony S.

您好，wise1993。我想仔细检查您是否能够执行我附加到上面帖子和结果的故障排除步骤.Antony S.



以下为原文

Hello, wise1993.

I would like to double check if you were able to perform the troubleshooting steps that I attached to the post above and the results.


Antony S.

我通过在电源设置时禁用快速启动来解决问题，然后我卸载了英特尔无线蓝牙驱动程序并关闭计算机，然后重新打开并win10自动安装驱动程序。
我做了完全相同的步骤，但没有禁用快速启动，它没有工作，但在我禁用快速启动后再次执行它的工作。
因此，我认为当快速启动启用时，它不会完全关闭计算机或其他东西，所以它不起作用。
感谢您的支持和时间



以下为原文

I fix the problem by disabling fast startup at power setting and then I uninstalled the intel wireless Bluetooth driver and turn off the computer by shutting down and then turn it back on and win10 auto install the driver. I did the exact same steps but without disable fast startup and it didn't work, but after I disable fast startup and do the steps again it worked. So I think when fast startup is enable it don't completely shut down the computer or something so it didn't work.
 
 
Thank you for your support and time