系统不支持Intel optane

Hello Hipster1966，感谢您联系英特尔®技术支持。据我们了解，您需要有关英特尔®Optane™内存系列的帮助如果我们正确推断，开始诊断和随后的故障排除可能需要我们解决问题，我们将不胜感激
如果可以，请回复此帖子，如果您能够访问操作系统，请使用以下重要的基本信息： 
SSU登录.1-转到https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?v=t下载软件.2-下载完成后，打开它.3-
标记“Everything”框，然后单击“Scan.4-完成扫描后，单击”下一步。“5-单击”保存“.6-将文件附加到您的回复。窗口”磁盘管理“的屏幕截图
显示所有硬盘和分区。如果您无法访问您的操作系统，我们建议您重新安装操作系统并遵循“英特尔®Optane™内存安装指南”和您的制造商手册。我们期待您的
回复。最好的问候，Josh B.Intel客户支持技术人员与英特尔公司的合同



以下为原文

Hello Hipster1966,

Thank you for contacting Intel® Technical Support.

As we understand, you need assistance with your Intel® Optane™ Memory Series If we infer correctly, to begin diagnosis and consequent troubleshooting that could take us to a resolution, and we would appreciate if you could, please, reply to this post with the following, important, basic information if you are able to access to the operating system:
 

• The SSU logs.
  

 
1-         Go to https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?v=t and download the software.
2-         When finished downloading it, open it.
3-         Mark the box "Everything" and then click "Scan.
4-         When finish scanning, click "Next."
5-         Click on "Save."
6-         Attach the file to your reply.
 

• A screenshot of the “Disk Management” of windows showing all your HDDs and partitions.
  

 
If you are not able to access your OS we recommend you to reinstall your operating system and to follow the “Installation Guide for Intel® Optane™ Memory” and your manufacturer manual.
 
We will be looking forward to your reply.
 
Best regards,
 
Josh B.
Intel Customer Support Technician
Under Contract to Intel Corporation

感谢您的快速回复，我已附上报告和截图     
Disk Manager.jpg 
197.8 K.      
Report.txt.zip 
20.3 K.



以下为原文

Thank you for the rapid response, i have attached the report and screenshot

•   Disk Manager.jpg 197.8 K
  
  
•   Report.txt.zip 20.3 K  
  
  

Hello Hipster1966，感谢您的回复和所提供的信息。基于您与我们分享的“Report.txt”日志文件，我们注意到您的BIOS模式设置为“传统模式”此模式不支持才能使用
Optane memory.We建议您按照OEM网站B-2部分提供的建议告诉我们结果。基于“磁盘管理器截图”，您提供了英特尔®Optane™内存系列（32GB，M.2 80mm）
您的操作系统甚至没有检测到PCIe 3.0,20nm，3D Xpoint作为存储设备。此问题可能与您当前的BIOS配置有关。我们建议您备份信息，更改BIOS设置并重新安装操作
系统按照“英特尔®Optane™内存安装指南”和您的制造商手册。我们希望您对此信息有所帮助。最好的问候，Josh B.Intel客户支持技术人员与英特尔公司的合同



以下为原文

Hello Hipster1966,
 
Thank you for your reply and the information provided.
 
Based on the “Report.txt” log file you shared with us we noticed that your BIOS mode is set in “Legacy mode" this mode is not supported in order to use the Optane memory.
 
We advise you to follow the recommendation available in your OEM website section B-2 and let us know the results.
 
Based in the “Disk Manager screenshot” you provided the Intel® Optane™ Memory Series (32GB, M.2 80mm PCIe 3.0, 20nm, 3D Xpoint) is not being detected even as a storage device by your OS. This issue can be related to your current BIOS configuration.
 
We recommend you to back up your information, change your BIOS settings and to reinstall your operating system by to follow the “Installation Guide for Intel® Optane™ Memory” and your manufacturer manual.
 
We hope you find this information helpful.
 
Best regards,

Josh B.
Intel Customer Support Technician
Under Contract to Intel Corporation
 

您好，再次感谢您的回复。
我想问一下，当你说我的BIOS模式设置为“Legacy mode”时。你的意思是Bios中的选项“使用RST Legacy ORom”吗？如果是，它被设置为Disabled。我把它设置为
主板手册和技嘉/英特尔的网站说要设置它。
在彻底安装Windows 10和Optane软件之后，Optane驱动器确实可以正常工作。
在我更新主板BIOS后，Optane驱动器停止工作。
我的主板BIOS仍然设置了如何更新它之前直到今天我还没有更改任何设置。
以下是我的BIOS如何，现在仍然是，设置：
Bios菜单：
CSM支持：已禁用
外围设备菜单：
SATA控制器：已启用
SATA模式选择：采用英特尔Optane系统加速的英特尔RST Premium
使用RST Legacy OROM：已禁用
RST控制PCIe存储设备：自动
端口21上的PCIe存储开发：受RST控制
积极的LPM支持：已启用
据我所知，这些是配置Optane所需的唯一设置。
虽然，我刚刚注意到Bios中的以下选项，主板Bios / Peripherals / SATA磁盘信息/ OPTANE磁盘信息。
我不记得以前见过这本手册没有涉及，但它可能对您有用或有用吗？
磁盘操作：
重置为非optane？
港口：1
型号：INTEL MEMPEK1W032GA
序列号：PHBT7 ***********
尺寸：27.2GB
状态：离线
控制器类型：NVMe
控制器接口：PCIe
如果我将所有BIOS的Optand设置恢复为默认值（CSM：启用/ SATA模式：AHCI等）。我的电脑将无法启动，它只会返回BIOS设置。
我不明白这一点.. optane驱动器已设置并配置为在BIOS更新之前与我的硬盘一起运行，并且它工作正常。
BIOS更新后，Windows说它没有安装，但是我的硬盘仍在运行，就像Windows丢失Optane硬盘之前一样？



以下为原文

Hello and thank you again for replying.
I'd like to ask, when you said my BIOS mode is set in “Legacy mode". Do you mean the option in Bios "Use RST Legacy ORom"? If so, it is set to Disabled. I set it up how the Motherboards manual and Gigabyte's/Intel's website say to set it up.
After a clean install of Windows 10 and Optane software, the Optane drive did work perfectly. It was after I updated the Motherboards BIOS that the the Optane drive stopped working. My Motherboards BIOS is still set up how it was before I updated it and up until today I haven't changed any settings.
Below is how my BIOS was and still is, set up:
 
Bios Menu:
CSM Support: Disabled
 
Peripherals Menu:
SATA Controller(s): Enabled
SATA Mode Selection: Intel RST Premium With Intel Optane System Acceleration
 
Use RST Legacy OROM: Disabled
RST Control PCIe Storage Devices: Auto
PCIe Storage Dev On Port 21: RST Controlled
Aggressive LPM Support: Enabled
 
As far as I am aware, these are the only settings needed to configure Optane. Athough, I have just noticed the following option in the Bios, in the Motherboards Bios/Peripherals/SATA Disk Information/OPTANE Disk Info. Which I don't remember seeing before and it isn't covered in the manual, but it may be relevant or useful to you?
 
Disk Actions:
Reset to non-optane?
Port: 1
Model Number: INTEL MEMPEK1W032GA
Serial Number: PHBT7***********
Size: 27.2GB
Status: Offline
Controller Type: NVMe
Controller Interface: PCIe
 
If I change all the BIOS's Optand settings back to default (CSM: Enabled / SATA Mode: AHCI etc..) My PC won't boot, it just goes back into BIOS Settings.
 
I don't understanding this.. the optane drive was set up and configured to run with my HDD before the BIOS Update, and it worked fine.
After the BIOS update, Windows says it's not installed, but my HDD is still working as it was before Windows lost the Optane drive?

Hello Hipster1966，感谢您的回复和所提供的信息。请注意，在固件更新/ BIOS更新后，BIOS上的设置将更改为默认值，建议将BIOS恢复为出厂默认设置并设置优先设置
更多的时间来避免问题。当谈到Optane总是建议在任何主要硬件/软件更改之前禁用Optane并在过程完成后激活加速。在这种情况下，似乎Optane被BIOS识别
如上所述，您可以选择停用Optane，如下所示：磁盘操作：重置为非操作如果此选项可供您运行，我们建议您使用BIOS选项停用Optane并返回
到您的操作系统并尝试再次加速您的系统。请告诉我们结果。最好的问候，JoshB.Intel®客户支持技术人员与英特尔公司的合同



以下为原文

Hello Hipster1966,
 
Thank you for your reply and the information provided.
 
Please take into consideration that after a firmware update/BIOS update the setting on the BIOS change back to defaults and is recommended to return your BIOS to the factory default and setup your preferred setting one more time to avoid issues.
 
When it comes to Optane is always recommended to disable Optane before any major hardware/software change and to activate the acceleration after the process is completed.
 
In this case, it seems that the Optane is being recognized by the BIOS and is giving you the option to deactivate the Optane as you mentioned is showing you the following:
 
Disk Actions:
Reset to non-optane
 
If this option is available for you to run it we recommend you to deactivate the Optane using your BIOS option and get back to your OS and to try to accelerate your system one more time.
 
Please let us know the results.
 
Best regards,
 
Josh B.
Intel® Customer Support Technician
Under Contract to Intel Corporation
 

您好，再次感谢您的帮助。
我很高兴地告诉你，我的optane驱动器现在再次运行。
我在Bios中使用了“Reset to non-optane”设置，在启动到windows后，我运行了optane内存工具。
它检测并配置了驱动器，重新启动了电脑并且现在运行正常，最好的部分是我没有必要重新安装Windows了！
因此，我不能非常感谢你对此的帮助，optane是我以前从未使用过的东西，我对这个问题的答案毫无头绪！



以下为原文

Hello again, thank you for all your help. I am pleased to tell you that my optane drive is now working again. i used the "Reset to non-optane" setting in Bios and after booting into windows, I ran the optane memory tool. It detected and configured the drive, restarted the pc and is running perfectly now, and the best part was that I didnt have to re-install windows AGAIN! So I can't thank you enough for your help with this, optane is something I've never used before and I was clueless for the answer to this problem!