Optane内存驱动程序会杀死u***传输

没有提到您的系统/主板，操作系统，处理器，BIOS级别等。
提供一些相关信息，英特尔支持工程师将为您提供帮助。
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以下为原文

No mention of your system/motherboard, operating system, processor, bios level, etc.
 
Provide some relevant information, and an Intel support engineer will assist you.
 
Doc

宏碁捕食者猎户座3000系统，英特尔B360主板，英特尔i5 8400 CPU，8 GB系统内存，16 GB英特尔optane模块，所有驱动程序根据英特尔更新管理器，最新版本从英特尔网站....最简单的事实是与
加速模式下的optane驱动器u***传输速率严重削弱到故障点，禁用optane加速模式u***传输速率与u*** 2.0 / 3.0的预期一致，并且没有读取介质的失败。
我已经对Windows 10板进行了拖网，没有发现任何关于这个问题的更新......我发现禁用optane驱动程序恢复u***传输速度和成功率这太巧合了。



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Acer predator orion 3000 system, intel B360 motherboard, intel i5 8400 cpu, 8 gb system ram, 16gb intel optane module, all drivers upto date according to intel update manager, latest version from intel site....the simple fact is with the optane driver in accelerated mode u*** transfer rates are severly crippled upto the point of failure, disabling the optane acceleration mode u*** transfer rates are as expected for u*** 2.0/3.0 and no failure to read media. I have trawled the windows 10 boards and found nothing linking their updates to this issue....I find it too coincidental that disabling the optane driver restores u*** transfer speed and success rates.

最新帖子的附录这是我正在使用16.1.5.1030的英特尔快速存储技术驱动程序的版本



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addendum to latest post this is the version of intel rapid storage technology driver I am using 16.1.5.1030

嗨pejole1965，感谢您在英特尔社区发帖。几天前，英特尔®Optane™内存应用程序16.5.1.1030报告了一个问题，我相信它是您正在使用的问题。
我没有听说过有关您所描述的问题的任何报告，但也可能是由于此版本。
您可以做的是卸载当前的RST驱动程序并返回到上一个版本16.0.2.1086，并查看问题是否仍然存在。您可以从下载英特尔®Optane™内存应用程序版本16.0.2.1086
以下网站：https：//downloadcenter.intel.com/download/27682/Intel-Optane-Memory-User-Interface-and-Driver-for-System-Acceleration在卸载当前驱动程序和应用程序之前，请确保您已经
首先连接/禁用Intel®Optane™内存。
然后，您可以卸载英特尔®Optane™内存应用程序，然后重新安装此旧版本。如果问题仍然存在，请告诉我们，以便我们为您提供帮助。祝您有个美好的一天。请注意，迭戈V.



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Hi pejole1965,

Thank you for posting in the Intel communities.

Some days ago, there was an issue reported with the Intel® Optane™ Memory Application 16.5.1.1030 that I believe it’s the one you are using.  I haven't heard about any reports regarding to the issue you are describing, but it might be due to this version too. What you can do is to uninstall your current RST driver and go back to the version 16.0.2.1086, which is the previous one, and see if the issue still happens.

You can download the Intel® Optane™ Memory Application version 16.0.2.1086 from the following site: https://downloadcenter.intel.com/download/27682/Intel-Optane-Memory-User-Interface-and-Driver-for-System-Acceleration

Before uninstalling the current driver and application, make sure you have de-concatenated/disabled the Intel® Optane™ Memory first. Then, you can uninstall the Intel® Optane™ Memory Application and then re-install this older version.

If the issue is still happening, let us know so we can help you with it.

Have a nice day.

Regards,

Diego V.
 

我会尝试使用较旧的驱动程序，但说实话，为什么这个问题仍然发生...当然，更新的驱动程序应该解决以前的任何问题并提供当前的支持，实际上我所做的只是禁用optane驱动程序来恢复u***功能。



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I will try the older driver, but to be honest why is this issue occurring anyway...surely an updated driver should cure any previous issues and provide current support, literally all I did was disable optane driver to recover u*** functionality.

嗨pejole1965，我明白你在解释什么，它确实看起来很奇怪。
我之前没有看到类似的问题与英特尔®Optane™内存和USB功能，这就是我向您解释使用英特尔®Optane™内存应用程序16.5.1.1030报告的问题的原因。
我们目前正在为此版本的应用程序进行修复，我只是想知道您的问题是否与此相关。
这就是为什么我建议你重新安装以前的版本。
通过这种方式，我们可以确认或丢弃它。请在安装旧版本后告诉我USB传输是否正常工作。我将等待您的回复。请注意，Diego V.



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Hi pejole1965,

I understand what you are explaining and indeed it looks weird. I haven’t seen similar issues before with the Intel® Optane™ Memory and the USB functionality, that’s the reason why I explained you about the issue reported with the Intel® Optane™ Memory Application 16.5.1.1030. We’re currently working on a fix for this version of the application and I’m just wondering if your issue could be related to this as well. That’s why I suggested you to re-install the previous version. This way we can confirm it or discard it.

Please let me know if the USB transfers work properly once you install the older version.

I’ll be waiting for your response.

Regards,

Diego V.

 

好吧，经过几次可怕的警告，我无法删除驱动程序，只是应用程序....我终于安装了你建议的版本（也覆盖了新的驱动程序），并且u***传输正常工作，没有访问错误
启用了optane加速。
唯一的问题是我现在似乎有32位版本的optane应用程序，这很奇怪，但至少事情是按照他们应该的方式工作。
在我安装较旧的驱动程序版本之前，我在两个USB硬盘和一个2GB和60GB u***闪存驱动器上进行了多次测试，并启用了optane，两个硬盘驱动器和两个闪存驱动器都无法复制文件，初始传输速度迅速下降到0bps然后
启用optane时无法读取介质错误，禁用硬盘驱动器和闪存驱动器都能正常工作。



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Ok, after several dire warnings that I cant remove the driver, just the applications....I finally installed the version you suggested (which also overwrote the newer driver), and u*** transfer works properly at full speed with no access errors with the optane acceleration enabled. The only thing is I now seem to have 32bit versions of the optane application which is strange but at least things are working as they should.
Before I installed the older driver version I did several test with optane enabled and disabled on two u*** HDD's and a 2GB and 60GB u*** flash drive, both HDD's and both flash drives failed to copy files across with initial transfer speeds dropping rapidly to 0bps followed by failure to read from media errors while optane was enabled, disabling optane both HDD's and flash drives worked perfectly.

PS。
我尝试了6个不同的USB端口上的测试，以排除端口问题。



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PS. I tried the tests on 6 different u*** ports to rule out a port problem.

您好pejole1965，感谢您分享您的结果并重新安装旧的应用程序版本。
如果我理解你很好，这个版本的一切都运行正常，所以我们可以说问题是由于最新的驱动程序。
我会告诉相应的团队，以便他们可以看一下。
您可以继续使用此版本，直到最新的版本被修复并再次可用。对于32位版本模式，它看起来很奇怪，因为唯一可用的版本是64位模式。
但是，如果它工作正常，你不应该担心它。正如我所提到的，我会将你的结果转发给适当的团队和你的反馈。
我们非常感谢客户提供给我们的所有信息，以便我们能够改进我们的产品和用户体验。如果还有其他任何我可以帮助您，请告诉我。祝您有个美好的一天。感谢，Diego V.



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Hi pejole1965,

Thank you for sharing your results and for re-installing the older application version. If I understood you well, everything is working fine with this version, so we can say that the issue was due to the latest driver. I’ll inform about this to the proper team so that they can take a look at it. You can continue using this version until the latest one is fixed and available again.

Regarding to the 32bit version mode, it’s weird that it appears like that since the only version available is for 64bit mode. However, if it’s working fine you should not worry about it.

As I mentioned, I’ll forward your results to the proper team and your feedback too. We appreciate all the information our customers can provide to us so that we can improve our products and the user experience.

If there is anything else I can help you with, just let me know.

Have a nice day.

Regards,

Diego V.
 

是的......降级到你建议的版本似乎解决了u***传输问题，我假设驱动程序是64位，因为操作系统和硬件都是64位....它只是32位应用程序，如任务管理器所示。
我已经再次测试了所有带有多个设备（硬盘驱动器和闪存驱动器）的USB端口现在都工作正常....所以我认为这证明它与6.5.1.1030驱动程序或干扰u***系统的实用程序有关。
..Ohow超出我的范围:)



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Yes...downgrading to the version you suggested seems to have solved the u*** transfer issues, the driver I assume is 64bit as the os and hardware is all 64bit....its just the applications that are 32bit as shown in task manager. I have tested yet again all u*** ports with several devices (HDD's and Flash Drives) all work fine now....so I think that proves it was something to do with the 6.5.1.1030 driver or utilities interfering with the u*** system....how is beyond me:)

嗨pejole1965，现在很好，一切都很好。
感谢您的确认。如果您有其他疑虑，请不要犹豫，开设新主题。
我们将非常乐意以任何方式帮助您。祝您有个美好的一天。感谢，Diego V.



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Hi pejole1965,

It’s great everything is working fine now. Thank you for your confirmation.

If you have further concerns, please don’t hesitate to open a new thread. We’ll be more than glad to help you in any way we can.

Have a nice day.

Regards,

Diego V.