完善资料让更多小伙伴认识你,还能领取20积分哦, 立即完善>
你好!
我有一个HP Pavilion笔记本电脑 - 17-g128ds。 出于某种原因,当我在我的设备管理器中启用英特尔(R)图形驱动程序时,它可以正常工作但在执行某些操作时,Windows 10上的屏幕变黑。我可以正常登录,但是如果我单击开始菜单,打开卷或网络, 打开设置,甚至收到通知,屏幕将变黑。 PC将继续在后台运行,直到我解决问题为止(例如:如果我打开音量屏幕变黑,我可以通过将鼠标从音量管理器的位置移开来使其恢复正常并点击 导致卷管理器消失)。 我注意到所有这些东西都有现代的Windows 10 UI。 我尝试使用推荐使用英特尔支持助手的驱动程序更新驱动程序,以及使用我的制造商推荐的驱动程序,这两种驱动程序都没有给我不同的结果。 由于这不起作用,我尝试禁用驱动程序(从而使PC使用Microsoft Basic Display Adapter),并且在禁用驱动程序后我上面提到的内容工作正常。 如果我不需要使用我的电脑进行游戏或其他事情,那就没问题了,我可以很好地浏览互联网但我不能使用微软显示器玩游戏。 与使用英特尔驱动程序时相比,它太迟了。 我想知道是否有一个修复程序,以便我可以保持我的英特尔驱动程序启用,而无需启用和禁用它只是为了在我的电脑上执行不同的功能(例如:必须启用它才能玩游戏但是必须 禁用它,以便我可以调整音量或打开开始菜单)。 以上来自于谷歌翻译 以下为原文 Hello! I have an HP Pavilion Notebook - 17-g128ds. For some reason when I enable Intel(R) Graphics Driver in my device manager it works but upon doing certain things the screen goes black on Windows 10. I can log in fine, but if I click the start menu, open volume or networks, open settings, or even get a notification the screen will go black. The PC will continue running in the background until I make the issue go away (Ex: If I open volume the screen goes black, I can make it go back to normal by moving my mouse away from where the volume manager would be and clicking which causes the volume manager to go away). I have noticed that all of these things have the modern windows 10 UI. I have tried updating the driver using drivers recommended using the Intel Support Assistant as well as using drivers recommended by my manufacturer, neither of which gave me different results. Since that didn't work, I tried disabling the driver (thus making the PC use the Microsoft Basic Display Adapter) and the things I mentioned above worked fine after disabling the driver. This would be fine if I didn't need to use my PC for gaming or other things, I can browse the internet fine but I can not play games using the Microsoft display. It's just so laggy compared to when I am using the Intel driver. I would like to know if there is a fix for this so that I can keep my Intel driver enabled without having to enable and disable it just to do different functions on my PC (Ex: Having to enable it to play games but then having to disable it so I can adjust the volume or open the start menu). |
|
相关推荐
3个回答
|
|
您好Ark.Irion感谢您加入英特尔®社区。
您是否尝试将英特尔®高清显卡的精简安装完成到您的系统,这可以通过进入设备管理器逐个卸载驱动程序直到您到达Microsoft基本显示适配器然后安装正确 系统的图形驱动程序,因为你已经表明你有一个hp pavilion笔记本电脑,你会建议使用原始系统制造商(OEM)的驱动程序为你的型号和你正在运行的操作系统(OS)。 请参阅以下步骤。 请在此线程中附上英特尔®系统支持实用程序将生成的TXT文件:https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility。 保存报告的步骤: 运行该实用程序。单击“扫描”以获取扫描的系统。扫描完成后,单击“下一步”。使用“保存”选项,将报告保存到桌面。 要附加文件,必须单击响应框右下角的“附加”选项。 清洁安装驱动程序:首先,您必须下载OEM提供的与系统型号和操作系统版本相当的英特尔®高清显卡,下载驱动程序后请确保设备未连接到互联网。 卸载/安装驱动程序以避免任何自动更新,并按照以下步骤卸载图形驱动程序: 在键盘上,按WinLogo键+ R,然后键入devmgmt.msc展开“显示适配器”部分。 查找英特尔®图形驱动程序 该驱动程序也可称为英特尔®图形媒体加速器驱动程序(英特尔®GMA驱动程序)。 右键单击“英特尔图形驱动程序”并选择“卸载”。 选中复选框删除此设备的驱动程序软件。 卸载过程完成后重新启动计算机。 执行这些步骤,直到转到Microsoft基本显示适配器。 完成后,请更新图形驱动程序: 使用先前下载的文件。 安装OEM提供的图形驱动程序。重新启动系统。 希望他的帮助。 此致,莱昂纳多C. 以上来自于谷歌翻译 以下为原文 Hello Ark.Irion Thank you for joining the Intel® community. Have you tried to complete a lean installation of the Intel® HD graphics diver to your system, this can be accomplish by going into the device manager an uninstalling the drivers one by one until you get to the Microsoft basic display adapter and then install the correct graphics driver for the system, since you have motioned that you have an hp pavilion notebook u would recommend to use the drivers from the original system manufacturer (OEM) for your model and the operating system (OS) that you are running. See the steps below. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility. Steps to save the report:
Clean installation of drivers: First, you will have to download the Intel® HD graphics provided by the OEM that is comparable with the system model and OS version, once the driver is downloaded please make sure that the unit is not connected to internet during the uninstall/install driver to avoid any automatic update, and follow these steps to uninstall the graphics drivers:
Perform these steps until you get to the Microsoft basic display adapter. Once that is completed, please update the graphics driver:
Hope his help. Regards, Leonardo C. |
|
|
|
jerry1978 发表于 2018-11-8 17:00 嘿Leonardo,@ sitached是系统支持实用程序生成的文件。 我按照你的要求执行了驱动程序的干净安装,并确保我的显示驱动程序说明了Microsoft Basic Display Adapter,然后我安装了我的制造商推荐的驱动程序,问题没有消失。 ssu.txt.zip 26.7 K. 以上来自于谷歌翻译 以下为原文 Hey Leonardo, @attached is the file generated by the System Support Utility. I performed a clean installation of the driver as you asked and ensured that my display driver said Microsoft Basic Display Adapter, I then installed the driver recommended by my manufacturer and the issue did not go away.
|
|
|
|
cd340823 发表于 2018-11-8 17:18 您好Ark.Irion感谢您提供的信息。 请允许我与您分享,在HP网站上查看系统模型时,我注意到英特尔®高清显卡版本有不同的版本(D,B,C),例如驱动程序版本4835有修订版B,这可能意味着 您的系统模型也有不同的版本,如果您的模型不属于B版本,则可能无法正常工作。 为确保系统的驱动程序版本正确,我建议您与原始设备制造商(OEM)HP联系以确认此信息。 参考链接:https://support.hp.com/lv-en/drivers/selfservice/hp-pavilion-17-g100-notebook-pc-series/8499304/model/8788289?sku=M1Y48UAR希望对您有所帮助。 最诚挚的问候,莱昂纳多C. 以上来自于谷歌翻译 以下为原文 Hello Ark.Irion Thank you for the information. Allow me to share with you that upon reviewing the system model on HP website I have noticed the Intel® HD graphics version have a different revision (D, B, C) for example the driver version 4835 has the revision B, this could mean that your system model has also different revision and that if your model does not belong to the B revision this may not work properly. To make be sure about the correct driver version for your system I recommend contacting the Original Equipment Manufacturer (OEM) HP to confirm this information. Reference link: https://support.hp.com/lv-en/drivers/selfservice/hp-pavilion-17-g100-notebook-pc-series/8499304/model/8788289?sku=M1Y48UAR Hope this help. Best Regards, Leonardo C. |
|
|
|
只有小组成员才能发言,加入小组>>
517浏览 0评论
小黑屋| 手机版| Archiver| 电子发烧友 ( 湘ICP备2023018690号 )
GMT+8, 2024-12-23 07:46 , Processed in 0.942768 second(s), Total 82, Slave 66 queries .
Powered by 电子发烧友网
© 2015 bbs.elecfans.com
关注我们的微信
下载发烧友APP
电子发烧友观察
版权所有 © 湖南华秋数字科技有限公司
电子发烧友 (电路图) 湘公网安备 43011202000918 号 电信与信息服务业务经营许可证:合字B2-20210191 工商网监 湘ICP备2023018690号