没有用于Intel Optane内存的兼容磁盘

你好JesseB，
感谢您在英特尔®社区发帖。
我知道您在安装Intel®Optane™内存时遇到问题。
我会尽力帮助你完成这个过程。
检查附加的日志文件后，我注意到您的系统处于传统模式。
英特尔®Optane™内存无法在传统模式下运行。
它应该是UEFI模式。
您提到您在BIOS中从Legacy更改为UEFI模式，但是请您告诉我您更改了哪些设置？
如果可能的话，请截取您修改过的BIOS设置的屏幕截图，这样我就可以更好地了解您到目前为止所做的工作。
要截取屏幕截图，您需要一个USB闪存驱动器。
将其插入计算机，当您在BIOS中时，按打印屏幕按钮进行屏幕截图。
该文件将保存在USB闪存盘中。
您可以查看本指南以获取更多相关信息：http：//www.unboxingtreatment.com/2018/04/howto-take-screenshot-motherboard-bios.html此外，您能否截取“磁盘管理”窗口的屏幕截图
检查驱动器中的分区？
要打开磁盘管理，请按Windows *键+ x，然后从将出现的菜单中选择“磁盘管理”选项。
进入磁盘管理后，如果右键单击每个磁盘并选择“属性”>“卷”，我们可以确认驱动器是使用MBR还是GPT分区样式。
请检查一下，并为每个驱动器截取屏幕截图，以便我也可以检查它。
我想知道的另一件事是你要加速哪个驱动器：主驱动器（启动驱动器）或辅助磁盘。
我问，因为你有MBR分区样式的辅助驱动器，但如果你想加速它，它必须使用GPT。
请检查并收集信息，以便我可以更好地帮助您。
我会等你的回复。
祝你今天愉快。
此致，Diego V.



以下为原文

Hi JesseB,
 
Thank you for posting in the Intel® communities.
 
I understand that you are having issues installing the Intel® Optane™ Memory. I’ll try to help you with the process.
 
After checking the log file attached, I noticed that your system is in Legacy mode. The Intel® Optane™ Memory won’t work in Legacy mode. It should be in UEFI mode instead.
 
 

 
 
You mentioned that you changed in BIOS from Legacy to UEFI mode, however could you please tell me which settings you changed exactly? If possible please take screenshots of the BIOS settings that you modified, that way I will be able to better understand what you have done so far.
 
To take screenshots, you need a USB flash drive. Insert it in your computer and when you are in the BIOS, press the print screen button to take the screenshot. The file will be saved in the USB flash drive. You can check this guide for better information about this: http://www.unboxingtreatment.com/2018/04/howto-take-screenshot-motherboard-bios.html

Additionally, could you please take a screenshot of the Disk Management window to check the partitions you have in your drives? To open Disk Management, press the Windows* key + x and then select the Disk Management option from the menu that will appear.
 
Once in Disk Management, if you right click on each Disk and select Properties>Volumes, we can confirm if the drives are using MBR or GPT partition style. Please check this too and take a screenshot for each drive so that I can check it as well.
 
Another thing that I’d like to know is which drive you are trying to accelerate: the primary (boot drive) or the secondary disk. I’m asking because you have the secondary drive with MBR partition style, but if you want to accelerate it, it must use GPT.
 
Please check this and collect the information so that I can help you in a better way.
 
I’ll be waiting for your response.
 
Have a nice day.
 
Regards,
Diego V.

这是让我发疯的一件事！
我把它发送到UEFI，它在系统信息中正确显示。
但我正在尝试加速磁盘0，我的启动驱动器。
但这是你要求的。
谢谢您的帮助！     
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以下为原文

That's one thing that's driving me crazy! I had it sed to UEFI, and it showed correctly in System Info. But I am trying to accelerate Disk 0, my boot drive. But here is what you requested. Thanks for the help!

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您好JesseB，感谢您提供信息。根据“磁盘管理”窗口的屏幕截图，我指的是“卷”选项卡。
您将截取显示“常规”选项卡的屏幕截图。
请再次检查并向我提供显示Volumes选项卡的屏幕截图。另外，我正在检查主板手册中的信息，我发现M.2插槽与SATA3 5连接器共享带宽，所以我的建议是禁用它
SATA端口，即使你没有连接任何东西。这是主板的手册，如果你想检查它：https：//www.gigabyte.com/us/Motherboard/GA-B250M-DS3H-rev-10
#support-manualBesides，我没有看到任何其他错误。
您已将SATA模式选择设置为“Intel RST with Intel Optane ...”并已禁用设置Use RST Legacy OROM。
但是，操作系统无法识别英特尔®Optane™内存。
这可能是因为操作系统处于传统模式。
请按照上面的说明获取Volumes选项卡的屏幕截图，以确认分区样式实际上是启动驱动器中的GPT或MBR。我想到的另一个细节是你的第二个驱动器根据你的原始描述使用MBR分区样式
。
我不确定，因为我之前没有测试过，但您的操作系统可能会更改为传统模式，以便正确检测辅助驱动器。
正如我所说，我不确定这一点，因为我只是想到问题的根本原因。
您可以尝试断开辅助驱动器，以确保不是这种情况。
无论如何，我们现在的主要目标是将启动驱动器更改为UEFI模式，这样您就可以暂时断开辅助驱动器的连接。我将等待您的响应。祝您有个美好的一天.Regards，Diego V.



以下为原文

Hi JesseB,

Thank you for the information.

According to the screenshot of the Disk Management window, I was referring to the Volumes tab. You took the screenshot showing the General tab instead. Please check it again and provide me with a screenshot showing the Volumes tab.

Additionally, I was checking for information in the motherboard’s manual and I found that the M.2 slot shared bandwidth with the SATA3 5 connector, so my recommendation is to disable that SATA port even though you don’t have anything connected there.

Here is the motherboard's manual in case you want to check it too: https://www.gigabyte.com/us/Motherboard/GA-B250M-DS3H-rev-10#support-manual

Besides that, I don’t see anything else that may be wrong. You have set the SATA Mode Selection to “Intel RST with Intel Optane…” and have disabled the setting Use RST Legacy OROM. However, the Intel® Optane™ Memory is not recognized by the OS. This may be due to the fact that the OS is in Legacy mode. Please take a screenshot of the Volumes tab as I explained above just to confirm the partition style is actually GPT or MBR in the boot drive.

Another detail I’m thinking of is that your second drive is using MBR partition style according to your original description. I’m not sure as I haven’t test it before, but it may be possible that your OS changes to Legacy mode in order to detect properly the secondary drive. As I said, I’m not sure about this as I’m just thinking in possible root causes of the issue. You can try to disconnect the secondary drive just to be sure this is not the case. Anyhow, our main goal now is to change the boot drive to UEFI mode, so you can keep the secondary drive disconnected for the moment.

I’ll be waiting for your response.

Have a nice day.

Regards,
Diego V.

对于那个很抱歉。
我没有意识到我在General选项卡上。
我将尝试使用辅助驱动器。
谢谢迭戈！     
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以下为原文

Sorry about that. I didn't catch that I was on the General tab. I will try that with the secondary drive. Thanks Diego!

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我刚刚将辅助驱动器转换为GPT，它目前尚未安装在系统中。
SSU最终将BIOS模式显示为UEFI，但仍未在BIOS或Windows 10中检测到Optane模块。     
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以下为原文

I just converted the secondary drive to GPT and it is currently not installed in the system. The SSU is finally showing the BIOS mode as UEFI, but the Optane module still is not detected in BIOS or Windows 10.

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你好JesseB，这很奇怪。
您是否可以确认从系统中删除Intel®Optane™内存后，BIOS中的PCIe Storage Dev On Port 21是否仍然可用？
我问，因为根据Gigabyte *网站的这个指南，端口应该是端口9或端口17，所以我不确定在你的情况下这个端口是21：https：//www.gigabyte.com/
MicroSite / 454 / intel-optane-ready.html也许您应该直接联系技嘉*以清除这个问题。另外，您是否安装了英特尔®Optane™应用程序以查看您收到的消息？
请从以下站点下载：https：//downloadcenter.intel.com/download/28072/Intel-Optane-Memory-User-Interface-and-Driver-for-System-Acceleration？product = 199745。
请在应用程序中提供消息的屏幕截图。我将等待您的回复。祝您有个美好的一天。感谢，Diego V.



以下为原文

Hi JesseB,

That’s weird. Could you please confirm if the option PCIe Storage Dev On Port 21 is still available in BIOS after you remove the Intel® Optane™ Memory from the system? I’m asking because according to this guide from Gigabyte* site, the ports should be port 9 or port 17, so I’m not sure if in your case this port is the 21: https://www.gigabyte.com/MicroSite/454/intel-optane-ready.html

Maybe you should contact Gigabyte* directly to clear out this question.

Additionally, have you installed the Intel® Optane™ Application to see what message you get? Please download it from the following site: https://downloadcenter.intel.com/download/28072/Intel-Optane-Memory-User-Interface-and-Driver-for-System-Acceleration?product=99745. Please provide a screenshot of the message in the application.

I’ll be waiting for your response.

Have a nice day.

Regards,
Diego V.

因此Optane应用程序仍然说不兼容磁盘。
我将附上RST应用程序和Optane应用程序的屏幕截图。
我联系了技嘉，但我还在等待回应。
但是当我移除Optane模块时，我确实看到了BIOS的不同之处。
我甚至会从SSU附上一些日志来帮忙！     
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以下为原文

So the Optane application is still saying that the is no compatible disk. I will attach a screenshot from the RST application and the Optane application. I have contacted Gigabyte but am still waiting for a response. But I did see a difference in the BIOS when I removed the Optane module. I will even attach some logs from the SSU to hopefully help!

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您好JesseB，感谢您提供信息。根据屏幕截图，看起来该模块确实被BIOS识别，因为端口21在未连接时不可用。
但是，由于某些原因，它在操作系统中无法识别。当英特尔®Optane™内存中存储了元数据时，我已经看到了这种情况。
此元数据可防止正确识别模块。
发生这种情况时，建议重置Intel®Optane™内存，以便它可以恢复出厂设置。
但是，这通常是在模块与驱动器配对之后才会看到的。不管怎样，我们可以尝试这个，因为它可以解决问题。
我们先来看看你的BIOS是否确实识别了模块。
请在BIOS中按照以下步骤操作： 
在系统中再次连接Intel®Optane™Memory。
转到外围设备选项卡。
搜索英特尔（R）快速存储技术选项并输入。
您将在此处看到系统中的驱动器列表。
英特尔®Optane™内存应该包含在列表中，它可能看起来像INTEL MEMPEK ...模块应该作为单个驱动器可见，这是预期的结果，但如果它看起来像Optane Volume，您可以进入此选项，
你应该看到另一个解除模块解析的选项。
点击它重置它。请试试这个，让我知道你是否成功。
如果可能的话，请截取到目前为止的屏幕截图。在进入英特尔（R）快速存储技术选项后，您还会看到系统中的RST驱动程序。
请截取此屏幕截图，以便我们确认RST驱动程序已正确安装。我将为您的回复写作。祝您有个美好的一天。请注意，Diego V.



以下为原文

Hi JesseB,

Thank you for the information.

According to the screenshots, it looks like the module is indeed recognized by the BIOS as the Port 21 is not available when it’s not connected. However, for some reason it’s not recognized in the OS.

I have seen this behavior when the Intel® Optane™ Memory has metadata stored in it. This metadata prevents the module from being recognized properly. When this happens, it’s recommendable to reset the Intel® Optane™ Memory so that it can go back to factory settings. However, this is usually seen after the module has been paired with a drive before.

Anyhow, we can try this as it may fix the issue. Let’s first check if your BIOS is indeed recognizing the module. Please follow these steps in BIOS:
 

• Connect the Intel® Optane™ Memory again in the system.
  
• Go to the Peripherals tab.
  
• Search for the option Intel(R) Rapid Storage Technology and enter.
  
• You will see here a list of the drives in your system. The Intel® Optane™ Memory should be included in the list and it may appear like INTEL MEMPEK…
  
• The module should be visible as a single drive which is the expected result, but if it appears like Optane Volume, you can enter into this option and you should see another option to deconcatenate the module. Click on it to reset it.
  

Please try this and let me know if you have success or not. If possible please take screenshots as you have been doing so far.

You will also see after entering in the Intel(R) Rapid Storage Technology option, the RST driver in your system. Please take a screenshot of this screen so that we can confirm the RST driver is installed correctly.

I’ll be writing for your response.

Have a nice day.

Regards,
Diego V.

这是您要求的信息。
希望这有帮助！
我无法在BIOS中找到RST下的Optane Memory。     
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以下为原文

Here is the information you asked for. Hopefully this helps! I was not able to locate the Optane Memory under RST in the BIOS.

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嗨，JesseB，谢谢截图。这个模块没有出现，这很奇怪。
这意味着以下内容： 
BIOS /主板配置级别存在阻止M.2设备正常读取的问题。
当SATA设备也连接到与M.2插槽共享带宽的端口时，这可能是可能的。
我们之前已经检查了这一点，但只是为了100％确定，请断开驱动器与主板的连接并保持Intel®Optane™内存连接。
您将无法启动，但没有必要，因为您只需要转到BIOS并确认英特尔®Optane™内存是否仍然在外围设备选项卡中不可见（与上一屏幕截图中的位置相同）。
模块已损坏。
如果在断开所有驱动器并且确保没有其他任何东西可能导致干扰M.2插槽后仍然看不到模块，那么我唯一能想到的是模块本身有问题。
如果是这种情况并考虑到您几周前购买模块的事实，根据您的原始帖子，我建议您联系购买地点并向他们解释此问题。
他们应该帮助您更换，因为模块应该仍然在保修期内。请先尝试选项1，但如果没有变化，请选择2.线程将保持打开状态，以便您仍然可以在此处发布。
我会继续帮助您，但是如果模块损坏，我们总是建议您联系购买地点进行保修。祝您有个美好的一天.Regards，Diego V.



以下为原文

Hi JesseB,

Thank you for the screenshot.

It’s weird that the module doesn’t appear there. That would mean the following:
 

• There is something at BIOS/motherboard configuration level that is preventing the M.2 device to be read properly. This may be possible when SATA devices are also connected in ports that share bandwidth with the M.2 slot. We already checked this before but just to be 100% sure, please disconnect the drives from the motherboard and keep the Intel® Optane™ Memory connected. You won’t be able to boot, but it is not necessary as you only have to go to BIOS and confirm if the Intel® Optane™ Memory is still not visible in the Peripherals tab (same location as in last screenshot).
  
• The module is damaged. If the module is still not visible after disconnecting all drives and making sure nothing else could be causing interference with the M.2 slot, then the only thing I can think of is that there is something wrong with the module itself. If this is the case and considering the fact that you bought the module a couple of weeks ago, according to your original post, I recommend you to contact the place of purchase and explain this issue to them. They should help you with a replacement as the module should still be under the warranty period.
  

Please try the option 1 first, but if there is no change, then go with option 2.

The thread will keep open so you can still posting here. I’ll continue helping you, however if the module is damaged it’s always recommended to contact the place of purchase for warranty.

Have a nice day.

Regards,
Diego V.

嗨JesseB，我想知道你是否有关于此的任何更新，关于我以前的帖子.Regards，Diego V.



以下为原文

Hi JesseB,

I was wondering if you have any updates about this, regarding to my previous post.

Regards,
Diego V.
 

抱歉，长假。
我终于从亚马逊收到了一个新的Optane模块。
我插入它，搜索我的BIOS驱动器和发现它！
原来模块有缺陷，现在我正在说话！
多亏了你的帮助，迭戈！
我非常感谢！



以下为原文

Sorry about the long break. I finally received a new Optane module from Amazon. I plugged it in, searched my BIOS for the drive AND FOUND IT!!! Turns out the module was defective and now I'm enabling as we speak! Thanks a ton for your help, Diego! I greatly appreciate it!