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我的optane工作正常大约2周，但有一次我的窗户决定不响应任何输入，但不知何故鼠标光标仍然移动。
我使用电源按钮重新启动笔记本电脑并等待optane在启动时执行此操作，但是当我进入我的桌面时它说OptaneTrayIcon已经停止工作，我打开了英特尔Optane Memory软件但是我停止了工作弹出 一打开。 然后我的大多数应用程序都缺少dll文件。 我尝试通过我的BIOS禁用optane并重新安装驱动程序，但软件仍然崩溃，即使我的bios和intel SSD工具箱检测到我的optane（根据软件，我的optane仍处于良好状态） 以上来自于谷歌翻译 以下为原文 My optane was working fine for around 2 weeks but then one time my windows decided to not respond to any input but somehow the mouse cursor still moves. I restart the laptop using the power button and waited for optane to do it's thing at boot up, but when I got into my desktop it said that OptaneTrayIcon has stopped working, I opened the Intel Optane Memory software but I got the stopped working pop up as soon as it opened. Then most of my apps has missing dll files. I tried disabling optane through my bios and reinstalling the driver but the software keeps crashing even though my optane was detected by my bios and the intel SSD toolbox (My optane is still in good condition according to the software) 
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您好TmyGnw。感谢您联系英特尔技术支持。据我们了解，您需要有关英特尔®Optane™内存系列的帮助。
如果我们正确推断，要开始诊断和随后的故障排除可能需要我们解决，我们将非常感谢您，请回复此帖，并提供以下重要的基本信息： 系统集成（请描述您的系统是如何集成的;请包括所有组件的制造商和型号）您是否正在尝试加速主要或次要/数据驱动器？ 打开Optane软件图片和产品标记时弹出窗口的屏幕截图（https://www.intel.com/content/www/us/en/support/articles/000025532/memory-andand -storage.html）。基于您与我们分享的症状“然后我的大多数应用程序都缺少.dll文件”这似乎与操作系统（OS）损坏有关，我们建议您备份您的信息和 尝试重新安装您的操作系统。我们期待您的回复。最好的问候，Josh B.Intel客户支持技术人员与英特尔公司的合同 以上来自于谷歌翻译 以下为原文 Hello TmyGnw. Thank you for contacting Intel Technical Support. As we understand, you need assistance with your Intel® Optane™ Memory Series. If we infer correctly, to begin diagnosis and consequent troubleshooting that could take us to a resolution, we would appreciate if you could, please, reply to this post with the following, important, basic information:
Based on the symptom you are sharing with us “Then most of my apps have missing .dll files” this seems to be related to an operating system (OS) corruption and we advise you to back up your information and to try to reinstall your OS. We will be looking forward to your reply. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation |
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jerry1978 发表于 2018-11-14 07:00 1.华硕GL503GE CPU：I7-8750H Ram：8GB DDR4 硬盘：1TB SSHD 5400rpm GPU：GTX 1050Ti 操作系统：Windows 10 Home 我正试图加速我的主要驱动器 3.截图： 4。 以上来自于谷歌翻译 以下为原文 1. Asus GL503GE CPU : I7-8750H Ram : 8GB DDR4 HDD : 1TB SSHD 5400rpm GPU : GTX 1050Ti OS : Windows 10 Home 2. I am trying to accelerate my primary drive 3. Screenshot : 4. |
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您好TmyGnw。感谢您的回复和所提供的信息。如我们之前的互动所述，基于您与我们分享的症状“然后我的大多数应用程序都缺少.dll文件”这似乎与操作系统有关 （OS）损坏，我们建议您备份您的信息并尝试重新安装您的操作系统。请注意，在华硕GL503GE技术规格和华硕GL503GE技术手册中，我们看不到任何对英特尔®Optane™内存的引用 支持或者这台PC可以从盒子里准备好英特尔®Optane™，并且可能发布固件更新以支持英特尔®Optane技术。我们希望您发现此信息有用。我们期待您的回复。最好的问候， Josh B.Intel客户支持技术人员与英特尔公司签订合同 以上来自于谷歌翻译 以下为原文 Hello TmyGnw. Thank you for your reply and the information provided. As stated on our previous interaction, based on the symptom you are sharing with us “Then most of my apps have missing .dll files” this seems to be related to an operating system (OS) corruption and we advise you to back up your information and to try to reinstall your OS. Please, take into consideration that in the Asus GL503GE tech specs and the Asus GL503GE tech manual we cannot see any reference to Intel® Optane™ Memory as supported or this PC to be Intel® Optane™ ready from the box and possibly a firmware update was released to support the Intel® Optane technology. We hope you find this information useful. We will be looking forward to your reply. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation |
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jerry1978 发表于 2018-11-14 07:16 我接受了你的建议并重新安装了Windows 10，它工作得很好！ 谢谢你的提示！ 以上来自于谷歌翻译 以下为原文 I took your advice and reinstalled windows 10 and it worked perfectly fine! Thanks for the tips! |
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嗨TmyGnw，很高兴知道现在一切正常。如果您有未来的疑虑，请不要犹豫，将它们发布到新的主题中。 我们将非常乐意以任何方式帮助您。祝您有个美好的一天。感谢，Diego V. 以上来自于谷歌翻译 以下为原文 Hi TmyGnw, It’s great to know that everything is working now. If you have future concerns, please don’t hesitate to post them in a new thread. We’ll be more than glad to help you in any way we can. Have a nice day. Regards, Diego V. |
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