如何获得支持？Win10，K2，vGPU和View7的问题

版本历史
稳定：
vSphere 6.0
Horizo​​n View 6.1.1
Nvidia驱动程序包vGPU-346.68-348.27
不稳定：
vSphere 6.0 U2
Horizo​​n View 7.0
Nvidia驱动程序包vGPU-361.45.09-362.56
不稳定：
vSphere 6.0 U2 w。
截至今日的最新补丁
Horizo​​n View 7.0
Nvidia驱动程序包vGPU-367.43-369.17



以下为原文

The version history

Stable:
vSphere 6.0
Horizon View 6.1.1
Nvidia driver package vGPU-346.68-348.27

Unstable:
vSphere 6.0 U2
Horizon View 7.0
Nvidia driver package vGPU-361.45.09-362.56

Unstable:
vSphere 6.0 U2 w. latest patches as of today
Horizon View 7.0
Nvidia driver package vGPU-367.43-369.17

嗨Oletho，
这是每个使用仅硬件模型的GPU供应商的问题。
支持落在GPU供应商（即销售该卡的OEM）上，反过来他们可以提出与NVIDIA的支持票。
我们认识到这一差距，因此GRID 2.0及以上版本通过带有SUMS的软件模型许可证销售，允许用户购买全天候支持并直接支持NVIDIA。
仅传统硬件模型意味着您的客户需要向作为卡销售商的服务器OEM提出支持服务单。
您不清楚“不稳定客户端”实际上意味着什么/症状/错误消息。
如果提供足够的信息，我们的支持人员会在这些论坛上提供友好支持。
我们还向所有用户免费提供由SUMS资助生成的自助知识库文章，以搜索他们的症状和调试技术。
在GRD上搜索http://nvidia.custhelp.com/app/home/
由于它是特定于VMware版本的，因此它确实表明它可能是与VMware合作的正确行动方案。
最好的祝愿，
雷切尔
最好的祝愿，
雷切尔



以下为原文

Hi Oletho,

This is the problem with every GPU vendor that uses a hardware only model. The support falls on the GPU vendor (i.e. the OEM who sold the card), in turn they can raise a support ticket with NVIDIA. We recognised this gap so GRID 2.0 and up are sold via a software model license with SUMS allowing the user to purchase 24/7 support and direct support with NVIDIA.

The legacy hardware only model means your custoemr needs to raise a support ticket with the server OEM who was the seller of the card.

You aren't clear as to what "unstable client" actually means/symptoms/ error messages. Our support staff provide goodwill support on these forums if sufficient info is provided. We also make available the self-help KB articles generated by SUMS funding free to all users to search on their symptoms and debug techniques. search on GRD http://nvidia.custhelp.com/app/home/


Since it's VMware version specific it does suggest it could be the right course of action to pursue with VMware.

Best wishes,
Rachel

Best wishes,
Rachel

如果您使用的是PCoIP并且遇到视频冻结问题，您可能希望关注此主题并直接向VMware提供支持：https：//gridforums.nvidia.com/default/topic/890/？comment = 3231
协议描述是我们需要提供建议的细节，例如
Blast / PcoIP / ICA / TCP等......
最好的祝愿，
雷切尔



以下为原文

You might like to follow this thread and direct VMware support to it if you are using PCoIP and have the video freezing issues: https://gridforums.nvidia.com/default/topic/890/?comment=3231

Again protocol description is a detail we need to provide advice e.g. Blast/PcoIP/ICA/TCP etc...

Best wishes,
Rachel

你好瑞秋。
您引用的视频冻结链接与我们的案例完全匹配（问题＃2）。
现在，我不知道你为什么指向VMware。
正如https://gridforums.nvidia.com/default/topic/890/?comment=3231的原始海报一样，我们怀疑新的Nvidia驱动程序应该受到指责。
K2卡是在HP Proliant服务器中购买的，我将尝试解决HP的问题。
谢谢。



以下为原文

Hello Rachel.

The video freezing link you refer to match our case exactly (problem #2).

Now, I don't know why you point to VMware. Just as the original poster of https://gridforums.nvidia.com/default/topic/890/?comment=3231 we suspect newer Nvidia drivers are to blame.

The K2 cards are purchased in HP Proliant servers, I will try to raise the problem with HP.

Thanks.

因为客户已经发现将PCoIP设置更改为直观的重量协议解决了视频问题，我们还没有看到ICA / HDX / Blast，我仍然怀疑这部分是值得追求的协议方面
太。
因此，为什么我认为用VMware进行追求是值得的。
配置PcoIP解决了一个问题。
我向工程团队强调了第二个问题的驱动程序回滚。
因此，当HP将其传递时，他们会知道。
最好的祝愿，
雷切尔



以下为原文

Because the custoemr has found changing the PCoIP setting to what should intuitively be a weightier protocol has resolved the video issue and we haven't seen this with ICA/HDX/Blast I'm still suspicious this in part is worth pursuing on the protocol side too. Hence why I think pursuing with VMware is worthwhile. Configuring PcoIP resolved one issue.

The driver roll-back for the second issue I have highlighted to our engineering team. So they will be aware when HP pass it on.

Best wishes,
Rachel