启动后B2902A无法启动或冻结

你好lanosalf，如果可以，我很乐意提供帮助。
我是支持B2900系列分析仪的应用工程师。
公共论坛通常不会受到官方技术支持的监控，但我的帖子引起了我的注意。
据我所知，B2902A台式分析仪在浏览菜单时经常无法启动或冻结。
据我所知，当这种情况不太常见时，它会被送去修理，可能是服务中心无法重现故障。
但是你提到它现在更经常失败。
我的建议是尝试重新加载固件。
安装固件的唯一方法是您指向的指令集，即使用前面板菜单从闪存驱动器加载固件。
我知道系统可能会挂起，如果在固件安装过程中发生这种情况，系统可能无法运行。
但是，因为您已声明该设备在保修期内，所以您没有任何损失。
如果固件安装工作，太棒了。
如果它没有帮助，那么您已确认故障是一致的，系统需要发送以进行维修。
B2900固件下载站点：http：//www.home.agilent.com/agilent/software.jspx？ckey = 2119177＆amp; pl = eng＆amp; cc = US＆amp; nid = -33504.978795＆amp; id = 2119177 B2900固件安装说明：http
：//www.home.agilent.com/upload/cmc_upload/All/HowToUpdateFirmware.pdf如果您愿意，您当然可以发送B2902A进行维修，而不是尝试重新加载固件。
您将故障描述为定期发生，因此听起来安捷伦服务中心很容易重现。
此外，如果您向安捷伦服务中心联系人提供有关问题的说明，并告知他们可能难以重现服务中心技术人员将花费所需的时间来重现并在具有该单元后解决问题。
您可以通过当地的服务中心安排维修。
+ 1-800-829-4433祝您有个美好的一天Grant Suter应用工程师Agilent Technologies技术支持：1-800-829-4444



     以下为原文

  Hello lanosalf,

I'm happy to help if I can.  I'm an Application Engineer who supports the B2900-series analyzers.  The public forums are not typically monitored for official technical support but your post was brought to my attention.

I understand the B2902A bench top analyzer often fails to boot or freezes when navigating the menus.  I understand it was sent in for repair when this was a less common occurrence and it may be that the Service Center was unable to reproduce the failure.  However you mention that it fails more often now.

My suggestion would be to attempt the firmware reload.  The only method for installing the firmware is the instruction set you pointed to, which is to load the firmware from a flash drive, using the front panel menus.  I understand that the system may hang and it is true that the system could become inoperable if this happens during the firmware installation.  However, because you've stated the unit is under warranty, you don't have anything to lose.  If the firmware installation works, fantastic.  If it doesn't help, then you've confirmed that the failure is consistent and the system needs to be sent in for service.

B2900 Firmware Download Site:
http://www.home.agilent.com/agilent/software.jspx?ckey=2119177&lc=eng&cc=US&nid=-33504.978795&id=2119177

B2900 Firmware installation instructions:
http://www.home.agilent.com/upload/cmc_upload/All/HowToUpdateFirmware.pdf

If you prefer, you can certainly send the B2902A in for service and not attempt the firmware reload.  You describe the failures as happening regularly and therefore it sounds like this would be easy for the Agilent Service Center to reproduce.  Also, if you provide the Agilent Service Center contact with your description of the issue and inform them that it can be difficult to reproduce the Service Center Technician will take the time that is needed to reproduce and then fix the issue once they have the unit.

You can schedule the repair through your local Service Center.
+1-800-829-4433

Have a great day
Grant Suter
Application Engineer
Agilent Technologies
Technical Support: 1-800-829-4444

谢谢格兰特！
我们前几天已经将该设备再次送到阿根廷的安捷伦代表处。
但是我注意到你对未来的“没有松动的策略”（好！）的建议。
然而，如果他们找不到故障原因，我会将此信息传递给安捷伦代表。
我将再次通过新闻感谢更新此主题



     以下为原文

  Thanks Grant!
We already sent again the unit the other day to the Agilent representative here in Argentina.
But i take note of your advice on the "nothing to loose strategy" (good!) for the future.
Nevertheless i'll pass this info to the Agilent representative if them can't find the cause of the failure.
I'll keep this thread updated with news

thanks again

嗨格兰特：嗯，在阿根廷的安捷伦代表公司，他们设法更新了固件，其中一个时间是设备长时间保持工作而不会挂起。
然而，问题没有解决。
即使使用最新的固件更新，设备也会定期挂起并且无法使用。
他们无法找到问题的根源，因此他们可能会将该设备送回美国的安捷伦。
谢谢编辑：



     以下为原文

  Hi Grant:
Well, at the Agilent representative company here in Argentina they managed to update the firmware, one of those times that the unit keep working long enough without hanging. Nevertheless the problem is NOT solved. Even with the most recent firmware update the unit hangs regularly and it is unusable.
They weren't able to find the source of the problem, so probably they will send the unit back to Agilent in USA.

thanks

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