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我有戴尔Inspiron 7353(BIOS 1.20.0)和Intel 3165 WiFi适配器(驱动程序版本19.51.14.1)。
在过去的6个月里,我一直在经常随意断开连接(每5到30分钟)。 作为一名学生,这是一件非常烦人的事,因为现在一切都在网上完成。 我已经做了很多小时的研究,试图找出如何解决这样的问题,但无论我尝试什么,随机断开连续发生! 我对技术有很好的了解,因此进入注册表并不会吓到我。 这是我尝试过的: 网络适配器故障排除程序Windows设置应用程序中的网络重置从设备管理器,控制面板和注册表中卸载驱动程序尝试Dell和Intel驱动程序分析WLAN报告分析Wireshark 到目前为止,我唯一解决的问题是使用USB以太网适配器。 断开连接时我注意到的是任务栏上的网络图标显示黄色三角形或适配器重置自身。 我已经确定我的路由器不是问题,因为我的所有其他设备都能正常工作。 路由器:Netgear Nighthawk R7000 固件:DD-WRT Kong 802.11 ac:显然是的 速度:300 Mbps 此时,我正在与英特尔联系,因为致电戴尔将浪费时间。 我更喜欢PM所需的任何文件,因为我不想用我的公共IP发布文件。 任何帮助都会很棒! 先谢谢你。 以上来自于谷歌翻译 以下为原文 I have a Dell Inspiron 7353 (BIOS 1.20.0) with a Intel 3165 WiFi adapter (Driver version 19.51.14.1). For the past 6 months I've been experiencing random disconnects on a very regular basis (every 5 to 30 minutes). As a student, this is quite an annoyance as everything is done online nowadays. I've done many hours of research on trying to figure out how to fix a problem like this, but no matter what I try, the random disconnects keep happening! I have a great knowledge when it comes to tech so going into the Registry doesn't scare me. Here is what I've tried:
So far, my only fix for the problem is using a USB Ethernet adapter. What I've noticed when the disconnects happen is that the Network icon on the taskbar either shows the yellow triangle or the adapter resetting itself. I've made sure my router is not the issue as all my other devices work fine. Router: Netgear Nighthawk R7000 Firmware: DD-WRT Kong 802.11 ac: Obviously yes Speeds: 300 Mbps At this point, I am reaching out to Intel as calling Dell would be a waste of time. I would prefer to PM any files needed because I don't want to post files with my public IP. Any help would be fantastic! Thank you in advance. |
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24个回答
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None 以上来自于谷歌翻译 以下为原文 Hi Diego, Thank you for getting back to me. I have actually been experiencing some problems with disconnect at school. Rather than the wireless icon changing to a yellow triangle or red X, it shows that it is connected. What happens is that there are times when webpages take forever to load or even timeout. It ends up being a WiFi issue so I have to turn off and on my adapter ten everything is back working again... until it happens again of course. I want to reassure you that it NOT a router issue as all of my other wireless devices at home and my phone at school work fine with no problems. There are even numerous posts of this same issue happening to many others so I am definitely not the only person experiencing these issues. I do not want to have to replace my adapter or my laptop just to fix this problem. There must be some way to solve this permanently other than using an Ethernet adapter. Thank you, Lamberguinni |
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None 以上来自于谷歌翻译 以下为原文 Hello Lamberguinni Thank you for your response. In this case, software-wise talking, we already covered all type of troubleshooting, including updating drivers from our page and your OEM. If you suspect that your router is not the root of the issue, our best recommendation is to contact your computer manufacturer for issue replication or hardware replacement as the last option. I hope this helps. Regards, Diego S. |
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None 以上来自于谷歌翻译 以下为原文 Diego, I will contact them and see what happens. In your opinion, do you think that someone will look at this thread if I were to link it when I post to Dell? If not, how could I summarize what we have done? Also, in the case that they say its an Intel problem, how would I proceed from there? Thanks, Lamberguinni |
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None 以上来自于谷歌翻译 以下为原文 Hello Lamberguinni, Thank you for your response. As shared before, to summarize it, software-wise talking, we already covered all type of troubleshooting, including updating drivers from our page and your OEM. Your router might be part of the issue as it has there is a firmware update that is pending. However the best recommendation is to contact your computer manufacturer for issue replication or hardware replacement as the last option. In your particular case, we already made sure that is not an Intel® problem. I hope this helps. Regards, Diego S. |
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None 以上来自于谷歌翻译 以下为原文 Thank you and will do! I will post back to this thread with any updates from Dell. -Lamberguinni |
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