nuc通过HDMI线连接到显示器黑屏

还有一个更新版本的图形驱动程序：下载用于Windows®10的英特尔®高清显卡驱动程序，用于英特尔®NUC套件NUC7i3BN，NUC7i5BN，NUC7i7BN。
1.下载它，解压缩。
2.断开NUC与Internet的连接。
3.打开硬件管理器并卸载当前安装的图形驱动程序。
4.安装从英特尔站点下载的最新图形驱动程序。
5.重新连接Internet。
莱昂



以下为原文

There is a newer version for Graphic Driver: Download Intel® HD Graphics Driver for Windows® 10 for Intel® NUC Kit NUC7i3BN, NUC7i5BN, NUC7i7BN  .
1. Download it, extract the zip.
2. Disconnect your NUC from Internet.
3. Open the Hardware Manager and uninstall the current installed Graphic Driver.
4. Install the last Graphic Driver downloaded from Intel site.
5. Reconnect the Internet.
 
Leon

我的Nuc7i5bnk遇到了同样的问题，就在几个星期前得到了它。我在中间获得了黑屏，我认为它完全停止通过HDMI发送信号几秒钟。这通常发生在为我观看视频时，特别是在
网页浏览器（如youtube）。
我已经安装了所有新的驱动程序，BIOS和HDMI固件。



以下为原文

I got the same problem with my Nuc7i5bnk, just got it a few weeks ago.
I get black screens intermediately, I think it totally stops sending signal via the HDMI for a few seconds.
This happens usually when watching videos for me, especially on a web browser (like youtube).
 
I already installed all the new drivers, bios and HDMI firmware.

您是否尝试过DP连接（来自USB C型连接器）？
莱昂



以下为原文

Have you tried the DP connection (from USB type C connector) ?
 
 
Leon

不，但我更喜欢HDMI，因为它也发送声音信号。



以下为原文

No, but I prefer HDMI anyhow as it sends sound signal too.

如果是这种情况，您可以尝试DP端口。
请参阅第27页的技术产品规范，1.5.1.7：https：//www.intel.com/content/dam/support/us/en/documents/boardsandkits/NUC7i5BN_NUC7i7BN_TechProdSpec.pdf。
DP端口也提供音频。
我不确定你的问题会解决，但至少要尝试一下。
莱昂



以下为原文

If this is the case, you may try the DP port. See Technical Product Specification, 1.5.1.7 on page 27 : https://www.intel.com/content/dam/support/us/en/documents/boardsandkits/NUC7i5BN_NUC7i7BN_TechProdSpec.pdf . DP port provides audio too.
I'm not sure that your problem will be solved, but at least try it.
 
Leon

很高兴知道DP现在可以提供音频。问题是我的电视没有显示端口 - 而且我不想购买DP-HDMI转换器.HDMI应该可以工作。



以下为原文

It's good to know that DP can now provide audio.
The problem is my TV does not have a display port - and I do not want to buy a DP-HDMI converter.
HDMI should work.

你好，ran_inc。
感谢您加入此主题。请尝试以下方法：
测试不同的HDMI *电缆和不同的电视/显示器。
分享结果。确保您已为控制器安装了最新的图形驱动程序（6286.以下是下载链接：https：//downloadcenter.intel.com/download/27988/Intel-Graphics-Driver-for-Windows-10
？product = 98911要安装驱动程序，请按以下步骤操作：https：//www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html
如果需要，请更新BIOS。
单击此处下载0069 BIOS版本，并使用以下指南完成安装：https：//www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html
如果这些步骤对您不起作用，请向我们提供以下信息：
电视型号：连接到英特尔®NUC（USB）的设备：系统支持实用程序报告。
要附加文件，您必须单击响应框右下角的“附加”选项。如果可能，请附上问题的视频/屏幕截图.Antony S.Intel客户支持技术人员合同到英特尔公司



以下为原文

Hello, ran_inc. Thank you for joining this thread.

Please try the following:

• Test a different HDMI* Cable and a different TV/Monitor. Share the results.
  
• Make sure you have installed the latest graphics drivers for your controller (6286. Here is the download link: https://downloadcenter.intel.com/download/27988/Intel-Graphics-Driver-for-Windows-10?product=98911
  

        To install the drivers, please follow these steps: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

• Update the BIOS if required. Click hereto download the 0069 BIOS version and, complete the installation using the following guide: https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html
  

 
If these steps did not work for you, please provide us with the following:

• TV Model:
  
• Devices connected to the Intel® NUC (USB):
  
• System Support Utility Report. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
  
• If possible, attach a video/screenshot of the issue.
  

Antony S.
Intel Customer Support Technician
Under Contract to Intel Corporation

None


以下为原文

Hi Antony,
I have tested with another monitor, and several wires.
I have the most updated bios, and all of the most updated drivers.
 
I think it has to do with High load - although I am not sure.
 
1. I am connected to a Samsung Q7F TV, via Denon receiver.
     Both the TV and the receiver work well, as I have a PS4 connected in the same way without any problems.
2. I have a Seagate external hard drive and a Logitech wireless keyboard dongle connected to two USB ports.
3. System information is attached.
4. Here is a video of the issue accruing, you can see in the video that the receiver says it loses hdmi signal:
https://drive.google.com/open?id=1rmPthZb7D1K3uhy_z_-ULcsetAZBYZmJ

•   SystemInfo.txt.zip 6.0 K  
  
  

你好，ran_inc。请尝试以下方法： 
将英特尔®NUC直接连接到电视，只使用有线键盘和鼠标。
请分享结果。另外，请向我们提供Denon *接收器的型号以及NUC，接收器和电视之间如何实现连接的说明（指定电缆和适配器的类型）.Antony S.
英特尔客户支持技术人员与英特尔公司签订合同



以下为原文

Hello, ran_inc. 

Please try the following:
 

• Connect the Intel® NUC directly to the TV and use only a wired keyboard and mouse. Please share the results.
  

In addition, please provide us with the model of the Denon* Receiver and a description of how the connection is achieved between the NUC, the receiver and the TV (Specify the type of cables and adapters).


Antony S.
Intel Customer Support Technician
Under Contract to Intel Corporation

嗨，
我已经尝试将它直接连接到电视 - 没有帮助。有线键盘也没有帮助。
接收器是Denon AVR-X550BT，所有设备都通过HDMI 2.0电缆连接。



以下为原文

Hi,
I already tried connecting it directly to the TV - with no Help.
Wired keyboard did not help also.
 
The receiver is Denon  AVR-X550BT, all the appliances are connected via HDMI 2.0 cables.

你好，ran_inc。在这种情况下，我担心该单位有缺陷。
如果英特尔®NUC仍在保修期内，我们可以帮助您更换它。请联系我们的保修团队;
您可以在下面找到我们的联系信息： 
英特尔客户支持美国和加拿大的联系信息 - https://www.intel.com/content/www/us/en/support/contact-support.html#@11英特尔客户支持欧洲，中东和非洲的联系信息
- https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html英特尔客户支持亚太地区联系信息 - https://www.intel.com/
content / www / us / zh / support / contact-support / apac-contact.html英特尔客户支持拉丁美洲联系信息 - https://www.intel.la/content/www/xl/es/support/contact-
support / lar-contact.html聊天 - http://intelsupportchat.force.com/icslivechat/ics_tech_desktop_ww_english_Chat如果更换后问题仍然存在，我建议你仔细检查你的电视固件并丢弃接收器的任何问题。安东尼
S.Intel客户支持技术人员与英特尔公司签订合同



以下为原文

Hello, ran_inc. 

In this case, I am afraid that the unit is defective. If the Intel® NUC is still under its warranty period, we can help you to replace it.
Please get in touch with our Warranty Team; you can find our contact information below: 
 

• Intel Customer Support Contact Information for US and Canada - https://www.intel.com/content/www/us/en/support/contact-support.html#@11
  
• Intel Customer Support Contact Information for Europe, Middle East and Africa - https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html
  
• Intel Customer Support Contact Information for Asia-Pacific - https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html
  
• Intel Customer Support Contact Information for Latin America - https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html
  
• Chat -
  http://intelsupportchat.force.com/icslivechat/ics_tech_desktop_ww_english_Chat
  

In the case that the issue persists after the replacement, I suggest you to double check your TV firmware and discard any issue with the receiver.


Antony S.
Intel Customer Support Technician
Under Contract to Intel Corporation