optane 16模块突然停止工作

您好JML，感谢您联系英特尔®技术支持。据我们了解，您需要有关英特尔®Optane™内存系列的帮助如果我们正确推断，开始诊断和随后的故障排除可能需要我们解决问题，我们将不胜感激
如果可以的话，请回复此帖，其中包含以下重要的基本信息：SSU日志.1-转至https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?v
= t并下载软件.2-下载完成后，打开它.3-选中“Everything”框，然后单击“Scan.4-完成扫描后，单击”下一步。“5-单击”保存“。
6-将文件附加到您的回复中。 
窗口“磁盘管理”的屏幕截图显示了所有硬盘和分区。
我们想知道您是否处理了固件更新或更改了系统上的任何硬件或软件。
我们建议您遵循OEM网站B-2中与BIOS设置相关的建议，并告诉我们结果。我们期待您的回复。最好的问候，JoshB.Intel®客户支持技术人员合同到
英特尔公司



以下为原文

Hello JML,
 
Thank you for contacting Intel® Technical Support.
 
As we understand, you need assistance with your Intel® Optane™ Memory Series If we infer correctly, to begin diagnosis and consequent troubleshooting that could take us to a resolution, and we would appreciate if you could, please, reply to this post with the following, important, basic information:
 
The SSU logs.
 
1-            Go to https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?v=t and download the software.
2-            When finished downloading it, open it.
3-            Mark the box "Everything" and then click "Scan.
4-            When finish scanning, click "Next."
5-            Click on "Save."
6-            Attach the file to your reply.
 

• A screenshot of the “Disk Management” of windows showing all your HDDs and partitions.
  
• We will like to know if you processed a firmware update or changed any hardware or software on your system.
  
• We advise you to follow the recommendation available in your OEM website section B-2 related to the BIOS settings and let us know the results.
  

 
We will be looking forward to your reply.
 
Best regards,

Josh B.
Intel® Customer Support Technician
Under Contract to Intel Corporation

我记得没有比Windows更新的更新
在一两个月前Radeon更新后出现问题（鼠标
开始变得像口吃一样降级，问题消失了）
可能会更新Bios
硬性没有变化
这部分我不明白（但我伤心它工作了近一年），我无法看到选项：
B-2与BIOS设置有关
“如果您想启用安装在M2P_32G中的Optane™内存
连接器，将端口9上的PCIe存储设备设置为RST受控;
启用
安装在M2Q_32G连接器中的Optane™内存，设置PCIe存储
端口17上的设备被控制为RST。“     
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以下为原文

What i remember no updates more than windows latley
Had problems after a Radeon update around one or two month ago(the mouse
started to move like stuttering) downgraded and the problem went away)
Bios updated around may
No changes in hardwere
 
 
This part i dont understand (but as i sad it worked for almost a year) and i cant see the option:
 
B-2 related to the BIOS settings
"If you want to enable the Optane™ memory installed in the M2P_32G
connector, set PCIe Storage Device on Port 9 to RST Controlled; to enable
the Optane™ memory installed in the M2Q_32G connector, set PCIe Storage
Device on Port 17 to RST Controlled."

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您好JML，感谢您联系英特尔®技术支持。我们将审核您与我们分享的日志和文件，我们会在收到更多信息后立即与您联系。另外，请记住，如果您需要更多帮助
或者想要添加其他详细信息，我们很乐意为您提供帮助，感谢您的耐心和理解。最好的问候，JoshB.Intel®客户支持技术人员与英特尔公司的合同



以下为原文

Hello JML,
 
Thank you for contacting Intel® Technical Support.
 
We will be reviewing the logs and the files you shared with us and we will be back with you as soon as we have additional information. 

Also, please remember that if you require more assistance or want to add additional details, we will be glad to assist you
 
Thank you for your patience and understanding.
 
Best regards,
 
Josh B.
Intel® Customer Support Technician
Under Contract to Intel Corporation
 

嘿，过去几天我一直在苦苦挣扎，以便让我认识到我的驾驶，而你的帖子让我意识到我所缺少的东西。
我有一个Gigabyte Auros 7并且使用optane提升我的硬盘驱动器。
我正在进行超频，没什么大不了的，在那个过程中我刷了我的BIOS。
我没有意识到的是在外围设备选项卡中的RST控件下添加了一个选项。
进入并启用端口9.如果您没有该选项，则可能需要刷新BIOS或清除cmos并加载默认值并重新设置。
在RST菜单中启用端口9后，我的optane加速驱动器能够被我的optane选中，并且能够读取它。
我希望有所帮助。
我准备购买一个新的驱动器和恢复软件，因为我认为该驱动器恰好已经死了6年多。



以下为原文

Hey I have been struggling for the past couple days to get my optane to recognize my drive and your post made me realize what I was missing. I Have a Gigabyte Auros 7 and got everything working with optane boosting my HDD. I was working on overclocking, nothing major and during that process I flashed my bios. What I didn't realize is that an option was added under the RST control in the peripherals tab. Go in there and enable the Port 9. If you don't have that option you might need to flash the bios or clear the cmos and load defaults and set it up again.
After I enabled Port 9 in the RST menu my optane accelerated drive was able to be picked back up by my optane and was able to read it. I hope that helps. I was about to buy a new drive and recovery software because I thought the drive just happened to die as its 6+ years old.

您好DarkerSavant感谢您抽出宝贵时间向社区提供您的调查结果以及您遇到的问题解决方案。
我们很高兴听到您通过阅读我们社区中提供的信息找到了解决方案.Hello JML，请尝试DarkerSavant提供的关于他如何解决他的问题的建议。我们在我们的实验室中使用类似的主板工作，我们和我们
除了“将端口9上的PCIe存储设备设置为RST受控”之外，能够在没有任何问题的情况下加速系统的唯一区别;
启用Optane™“是将Windows8 / 10功能设置为”Windows 8/10 WHQL“模式（请查看本文附带的图片）。请在尝试这两个建议后告诉我们结果。我们
将等待你的回应。
如果您有任何疑问，请随时询问。最好的问候，JoshB.Intel®客户支持技术人员与英特尔公司的合同     
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以下为原文

Hello DarkerSavant
 
Thank you for taking the time to provide the community with your findings and the solution that you found for the issue you were experiencing. We are glad to hear that you found the solution by reading the information available in our community.
 
Hello JML,
 
Please try the recommendation provided by DarkerSavant on how he solved his issue.
 
We were working in our Lab using a similar motherboard that yours and we were able to accelerate the system without any issue the only difference besides the “set PCIe Storage Device on Port 9 to RST Controlled; to enable the Optane™” is to set up the Windows8/10 Features to be in “Windows 8/10 WHQL” mode (please check the image attached to this post).
 
Please let us know the results after trying these two recommendations.
 
We will be waiting for your response. If you have any questions, feel free to ask.
 
Best regards,

Josh B.
Intel® Customer Support Technician
Under Contract to Intel Corporation
 

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好吧......没有真正的运气......但也许是正确的一步......看着DS解决方案，但我没有端口9我有端口21（pic1）
尝试了，现在它找到了模块（pic2），但是当我尝试激活它时，一个不太好的蓝色标志出现（图3）它开始激活但是在10-15秒之后....蓝色。也尝试过
没有succses的“赢得10个whql”的东西......（与port21和单独组合）
Mvh JML     
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以下为原文

Ok...no real luck...but maybe one step in the right way...
Looked at DS solution but I dont have port 9 i have port 21 (pic1)
Tried that and now it finds the module(pic2), but when i try to activate it a not so nice blue sign comes up(pic3) it starts to do its activation but after 10-15 sec.... blue.
Also tried your "Win 10 whql" thing  with no succses...(in combo with port21 and alone)
 
 
Mvh JML

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嗨JML，通过线程阅读后，我认为英特尔®Optane™内存可能会在您使用它时存储元数据导致与驱动器发生冲突，并可能导致蓝屏问题。我说这个，我
建议您使用Diskpart从命令提示符清除Intel®Optane™内存。为此，请按照下列步骤操作： 
以管理员身份打开命令提示符。
运行命令Diskpart。
运行命令列表磁盘以显示系统中的所有驱动器，包括Intel®Optane™Memory。
不要使用与模块关联的ID号。
运行命令select disk。
使用英特尔®Optane™内存的ID。
运行命令clean all以开始清理过程。
确保您选择了英特尔®Optane™内存，因为此过程将删除驱动器中的所有数据。一旦过程结束，请重新启动系统并尝试从应用程序再次启用该模块。让我们知道您的结果.Regards，Diego
V.



以下为原文

Hi JML,

After reading out through the thread, I think that the Intel® Optane™ Memory may have metadata stored from the time you were using it causing a conflict with the drive, and probably causing the blue screen issue.

Having said this, I recommend you to clean your Intel® Optane™ Memory from Command Prompt using Diskpart.

In order to do so, please follow these steps:

 

• Open the Command Prompt as Administrator.
  
• Run the command Diskpart.
  
• Run the command list disk to display all your drives in the system, including the Intel® Optane™ Memory. Take not of the ID number associated to the module.
  
• Run the command select disk . Use the ID for the Intel® Optane™ Memory.
  
• Run the command clean all to start the cleaning process. Make sure you selected the Intel® Optane™ Memory because this process will delete all data in the drive.
  

Once the process ends, please restart the system and try to enable the module again from the application.

Let us know your results.

Regards,
Diego V.

工作！
谢谢！
想知道这个问题多长时间了？...它可以是自上次bios uppdate。（4月）..我有这个SSD无论如何comp很快（在我第一次安装它之后并没有这么多改进）。
...但如果你有什么东西你想要它的工作.....再次感谢4帮助....
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以下为原文

Worked!! Thank you!
Wonder how long iv had this problem?... Can it be since last bios uppdate.(april).. Cos i have this SSD the comp is pretty quick anyway(didnt notis so much improvment after i installed it the first time)....but if u have something u want it to work.....thanks again 4 the help....
 
Mvh Jan

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我很高兴你。
在拍摄新技术时可能会遇到麻烦，因为那里没有太多的信息。



以下为原文

I am super glad for you. It can be frustrating trouble shooting new technology as there isn't a plethora of info out there.

JML，感谢您报告此问题已得到解决
感谢DarkerSavant发布您的建议。
这真的很有帮助！
此致，Diego V.



以下为原文

JML ,thanks for reporting the issue is resolved
 
Thanks DarkerSavant for posting your suggestion. It was really helpful!
 
Regards,
Diego V.