RS3DC040再次出现过热警告

您好Sergei，感谢您联系英特尔（R）技术支持。我了解RAID控制器将报告过热问题，这是不正确的。您提到即使您更换RAID卡，您仍然会收到错误。已更新
主板固件？请说明RAID控制器的型号？您是否在另一台服务器主板上测试过RAID控制器？期待您的回复。最好的问候，Jeremiah A，英特尔（R）技术支持



以下为原文

Hello Sergei,

Thank you for contacting Intel(R) Technical Support.

I understand that the RAID controller will report overheating issues, it is not correct.

You mentioned that even when you replaced the RAID card you are still getting the error.
Have updated the motherboard firmware?  
Can you please indicate the model of the RAID controller?
Have you tested the RAID controller in another Server Board?

Looking forward to your response.

Best regards,
Jeremiah A,
Intel(R) Technical Support

你好Jeremiah，
案例是，该服务器被出售给客户并且运行了几个月。
开始给出这些错误。
我们更新了RAID控制器的FW，但它没有帮助。
所以我们决定将RAID控制器更改为新的。
但它没有解决问题。
RAID控制器是RS3DC040并安装了最新的FW。
我们没有机会在另一个平台上测试它，因为我们必须将它发送到AWR。
主板FW不是最新的。
我们可以尝试升级它，但我很确定它不会解决问题。
是的，我们在最近开放的机票上有熟悉的问题，但仍然没有解决方案（还有另一个问题）
问题以相同的方式启动，但在连接RAID BBU模块后服务器开始连续发出蜂鸣声，但没有任何错误记录
但是有相同的控制器型号，但主板是不同的。
所以是的，我们遇到了另一个董事会的同样问题。
谢尔盖



以下为原文

Hello Jeremiah,
 
The case is, that server was sold to customer and worked well for few months.
The started to give these errors. We updated FW of RAID controller, but it didn't help. so we decided to change the RAID controller to a new one.
But it didn't solve the issue. The RAID controller is RS3DC040 and latest FW installed.
We didn't have an opportunity to test it in another platform as we had to send it to AWR.
Motherboard FW is not the latest. We can try to upgrade it, but I am quite sure that it will not fix the issue.
 
Yes we had familiar issue in ticket that was opened recently but still not solution (there another issue occuered as well)
Problem started in the same way but after that server started to beep continiously when RAID BBU module connected, but no error nowhere logged
But there is the same controller model, but motherboard is different. So yes, we met identical problem with another board.
 
 
Sergei

你好Sergei，谢谢你的更新。在这种情况下，问题与BBU有关，在这种情况下你报告即使你更换了RAID卡，卡也会发出过热通知。
这看起来像两个不同的问题。
这个RAID是否使用相同的BBU？
您是否检查过任何风扇问题或降级的磁盘？
你能否更新主板上的FW？期待你的结果。最好的问候，Jeremiah A.Intel（R）技术支持



以下为原文

Hello Sergei,

Thank you for your update.

In that case, the issue is related to the BBU and on this case you are reporting that the card is doing overheating notification even when you have replaced the RAID card. This looks like two different issues. Is this RAID using the same BBU? Have you checked for any fan issues or degraded disks? Can you please update the FW on the motherboard?

Looking forward to your results.

Best regards,
Jeremiah A.
Intel(R) Technical Support
 

是卡即使更改为新卡也会出错。
FAN没问题，Active System Console也没有报告任何问题。
驱动器很好，RAID控制器日志中没有警告。
RAID控制器dosn这里没有任何BBU。
我们可能会尝试升级主板FW，但可能会有问题。
问候，
谢尔盖



以下为原文

Yes card gives error even if changed to a new one.
FAN are ok and Active System Console does not report any issues with them also.
Drives are fine and no warning in RAID controller logs.
RAID controller dosn not have any BBU here.
 
We may try to upgrade motherboard FW, but might be problematic.
 
 
Regards,
Sergei