第二台监视器在登录时失去连接

你好，
我们有几个Windows 10用户在teradici零客户端上使用双屏幕设置。
每当其中一个用户第一次登录时，右侧监视器立即进入休眠状态，并且在会话期间不会重新开启。
左侧监视器上的鼠标光标卡在屏幕右侧。
试图移动它会导致它跳回到屏幕的右侧。
我们当前的解决方法是断开会话（不注销），再次连接，问题在100％的时间内消失。
我们还可以断开“on”监视器上的dvi电缆并再次连接，然后弹出两个屏幕。
同样，这是100％的时间。
此问题也出现在地平线视图PC客户端，相同的症状和相同的修复，除了在这种情况下修复是简单地调整窗口大小，并出现第二个监视器。
注销后再次出现问题。
视图代理是版本7.0.3，零客户端版本是5.4。
视图客户端是版本4.3，网格驱动程序版本是21.21.13.6995。
ESXI是6.0版。
我们通过交换足够的零客户端和dvi电缆直到它停止来解决一些用户的问题，但是需要几个小时到几周才能找到有用的东西。
这是一个已知问题，是否有任何修复或方法强制第二台显示器在首次登录时连接？



以下为原文

Hello,

We have several windows 10 users with dual screen setups on teradici zero clients. Whenever, one of these users logs in for the first time, the right monitor immediately goes to sleep and does not come back on while in session. The mouse cursor on the left monitor gets stuck on the right side of the screen. Attempting to move it causes it to jump back to the right side of the screen. Our current fix is to disconnect the sessiont (not log off), the connect again and the issue goes away 100% of the time. We can also disconnect the dvi cable for the "on" monitor and connect it again and both screens pop up. Again, this is 100 percent of the time.

This issue is also seen on horizon view pc clients, same symptoms and same fix, except that in this case the fix is to simply resize the window and the second monitor appears.

Upon logoff and back on the issue appears again. The view agent is version 7.0.3 and the zero client version is 5.4. The view client is version 4.3 and the grid driver version is 21.21.13.6995. ESXI is version 6.0. We resolved the issue for some users by swapping enough zero clients and dvi cables until it stopped, but that takes hours to weeks to find something that works. Is this a known issue and is there any fix or way to force the second monitor to connect on first login?