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林邵嫔

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[问答]

英特尔AC 7260无法启动

如在主题标题中。
这台笔记本电脑最初附带了一些Atheros ABGN 2.4 Ghz卡只能正常工作,但按照今天的标准它很慢。
所以我用Google搜索并找到了英特尔7260双频AC卡并获得了一张。
我期待它是一个简单的即插即用操作,但事实并非如此。
在我的笔记本电脑中安装此Wi-Fi适配器后,我发现它在设备管理器中显示旁边有一个excl标记。
它说“设备无法启动(代码10)。”
事件日志正在显示
设备PCI  VEN_8086& DEV_08B2& SUBSYS_42708086& REV_63  0C8BFDFFFF07EB6700启动时出现问题。
驱动程序名称:oem56.inf类Guid:{4d36e972-e325-11ce-bfc1-08002be10318}服务:NETwNb64下层过滤器:上层过滤器:vwifibus问题:0xA问题状态:0xC0000001

设备PCI  VEN_8086& DEV_08B2& SUBSYS_42708086& REV_63  0C8BFDFFFF07EB6700启动时出现问题。
驱动程序名称:netwbw02.inf类Guid:{4d36e972-e325-11ce-bfc1-08002be10318}服务:NETwNb64下层过滤器:上层过滤器:vwifibus问题:0xA问题状态:0xC0000001
我认为第二个是蓝牙。
我也附上了设备管理器截图。
从哪里来?
这是我到目前为止所尝试的:
- 通过Windows更新安装驱动程序(没有去)
- 从英特尔网站安装最新的驱动程序,然后使用“Discard”完全卸载它,运行磁盘清理,再次安装,重启 - 不要去。
[按照此主题中的步骤]
- 通过设备管理器卸载驱动程序(右键单击>卸载>删除驱动程序),然后从英特尔网站安装最新的驱动程序包 - 不用了。
- 确保笔记本电脑的BIOS是最新版本。
- 重新安装Win 10,我安装的第一件事是英特尔驱动程序 - 仍然没有去。
设备无法启动,代码10。
我开始认为这张卡有问题,直到我在我的机器上启动Ubuntu 18.04 Live - wi-fi开箱即用,所以显然这是某种Windows驱动程序问题。
有任何见解赞赏。     
driver.png
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以上来自于谷歌翻译


以下为原文

As in thread title.

This laptop originally shipped with some Atheros ABGN 2.4 Ghz only card which works just fine but it's quite slow by todays standards. So I googled and found the Intel 7260 Dual-Band AC card and acquired one.

I was expecting it to be a simple plug-n-play operation but that has not been the case.

After installing this Wi-Fi adapter in my laptop, I found that it shows in device manager with an excl mark next to it. It says "The device cannot start (Code 10)."

The event log is showing

Device PCIVEN_8086&DEV_08B2&SUBSYS_42708086&REV_63C8BFDFFFF07EB6700 had a problem starting. Driver Name: oem56.inf Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318} Service: NETwNb64 Lower Filters: Upper Filters: vwifibus Problem: 0xA Problem Status: 0xC0000001
and
Device PCIVEN_8086&DEV_08B2&SUBSYS_42708086&REV_63C8BFDFFFF07EB6700 had a problem starting. Driver Name: netwbw02.inf Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318} Service: NETwNb64 Lower Filters: Upper Filters: vwifibus Problem: 0xA Problem Status: 0xC0000001
I presume the second one is for Bluetooth.

I have attached the device manager screenshot as well.

Where to from here?

Here is what I've tried so far:
- Install the driver through windows update (no go)
- Install the latest driver from the Intel Website, then fully uninstall it with "Discard", run disk cleanup, install again, reboot - no go. [per the steps in this thread]
- Uninstall the driver thru device manager (Right Click > Uninstall > Delete Drivers) then install the latest driver package from intel website - no go.
- Ensured the BIOS of the laptop is the latest version.
- Reinstalled Win 10 and first thing I installed was the Intel Driver - still no go. Device cannot start, code 10.

I was beginning to think the card was faulty until I booted up Ubuntu 18.04 Live on my machine - the wi-fi works great out of the box so obviously this is some sort of Windows driver problem.

Any insight appreciated.


回帖(3)

王建

2018-12-5 10:59:42
有关无线硬件安装或......的法规信息
为什么我的笔记本电脑无法识别我的新英特尔®无线适配器
文件

以上来自于谷歌翻译


以下为原文

Regulatory Information Regarding Wireless Hardware Installation or...
Why Doesn't My Laptop Recognize My New Intel® Wireless Adapter?
 
Doc
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林邵嫔

2018-12-5 11:18:03
引用: mapleasdf 发表于 2018-12-5 15:18
有关无线硬件安装或......的法规信息
为什么我的笔记本电脑无法识别我的新英特尔®无线适配器
文件

嘿那里Al,
谢谢你 - 非常感谢。
我不认为这些文章适用于哪一个?
如果这是一个监管或兼容性问题,那么该卡也无法在Linux上运行?
我正在寻找一些关于如何对此进行故障排除并使其在Windows上运行的指导(当我实时启动Ubuntu CD时,它已在Linux上运行)。

以上来自于谷歌翻译


以下为原文

Hey there Al,
 
Thanks for that - much appreciated. I don't think either of those articles apply though? If this was a regulatory or compatibility issue then the card wouldn't work in Linux either?
 
I am looking for some guidance on how to troubleshoot this and get it running on Windows (it already works on Linux when I live-boot an Ubuntu CD).
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汤宇

2018-12-5 11:26:23
Hello breakaway_is_the_name,感谢您加入英特尔社区。您获得的Code 10问题可能与兼容性问题有关。
即使它在Ubuntu * 18.04 Live上运行良好,但它有可能无法在Windows 10 *上运行。
根据华硕的网站,您所支持的特定笔记本电脑型号支持Windows 7 *和Windows 8.1 *。我们建议您联系Acer,了解有关支持英特尔无线适配器升级的信息。
笔记本电脑制造商必须满足法规要求,以确定您是否可以在系统中安装英特尔无线适配器。
此链接将为您提供他们的联系信息https://www.asus.com/support/Regards,Fred D.

以上来自于谷歌翻译


以下为原文

 Hello breakaway_is_the_name,
 
Thank you for joining the Intel Communities.
 
The Code 10 issue you are getting might be related to compatibility problem.  Even though it works fine on Ubuntu* 18.04 Live there is a chance it may not work on Windows 10*.  According to ASUS’s website the specific laptop model you have supports Windows 7* and Windows 8.1*.
 
We recommend contacting the Acer about support for Intel Wireless Adapter upgrades.  Laptop manufacturers must meet regulatory requirements to determine if you can install the Intel Wireless Adapter in your system.  This link will give you their contact information https://www.asus.com/support/
 
Regards,
Fred D.
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