Optane Memory软件遇到问题

您好Karthus-Tian，感谢您联系英特尔®技术支持。据我们了解，您需要有关英特尔®Optane™内存系列的帮助如果我们正确推断，开始诊断和随后的故障排除可能需要我们解决问题，我们
如果您能，请回复此帖，并提供以下重要的基本信息： 
SSU登录.1-转到https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?v=t下载软件.2-下载完成后，打开它.3-
标记“Everything”框，然后单击“Scan.4-完成扫描后，单击”下一步。“5-单击”保存“.6-将文件附加到您的回复。窗口”磁盘管理“的屏幕截图
显示所有硬盘和分区。我们期待您的回复。最好的问候，JoshB.Intel®客户支持技术人员与英特尔公司的合同



以下为原文

Hello Karthus-Tian,
 
Thank you for contacting Intel® Technical Support.
 
As we understand, you need assistance with your Intel® Optane™ Memory Series If we infer correctly, to begin diagnosis and consequent troubleshooting that could take us to a resolution, and we would appreciate if you could, please, reply to this post with the following, important, basic information:
 

• The SSU logs.
  

 
1-            Go to https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?v=t and download the software.
2-            When finished downloading it, open it.
3-            Mark the box "Everything" and then click "Scan.
4-            When finish scanning, click "Next."
5-            Click on "Save."
6-            Attach the file to your reply.
 

• A screenshot of the “Disk Management” of windows showing all your HDDs and partitions.
  

 
We will be looking forward to your reply.
 
Best regards,

Josh B.
Intel® Customer Support Technician
Under Contract to Intel Corporation

您好Karthus-Tian，感谢您联系了英特尔技术支持。
自上次沟通以来，我们没有收到您的回复，我们想知道您是否需要进一步的帮助，或者我们是否可以结案;重要提示：如果需要进一步的帮助或澄清，如果您回复此帖子，我们将不胜感激。
除非您的询问完全不相关，否则不要写新的。
通过这种方式，我们将防止生成重复的帖子，我们不会失去思路。我们期待您的回复。最好的问候，JoshB.Intel®客户支持技术人员与英特尔公司的合同



以下为原文

Hello Karthus-Tian,

Thank you for having contacted Intel Technical Support.   
 
We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case?
 
Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought.
 
We will be looking forward to your reply.

Best regards,

Josh B.
Intel® Customer Support Technician
Under Contract to Intel Corporation