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任何人都可以提供帮助：几年前我买了一块LX9板，但许可证已经过期了。
我找不到延长许可证的方法，所以买了另一个。 我已在Xilinx产品许可页面上使用新电路板从凭证中输入代码，它出现在订单列表中，但未列在产品列表中。 只有旧板存在但过期了。 我已经尝试过以防万一，但“Host Id Matches”= No。 我尝试打开一个WebCase，但只是在欢迎屏幕上看到“Oracle Access Manager操作错误”，我在另一个帖子上找到的eucases的电子邮件地址不再受到监控。 以上来自于谷歌翻译 以下为原文 Can anyone help: I bought an LX9 board a couple of years ago but the licence has expired. I couldn't find a way to extend the licence so bought another one. I have entered the code from the voucher with the new board on the Xilinx Product Licensing page and it appears on the list of orders but it's not listed on the list of products. Only the old board is there but that expired. I've tried it just in case but "Host Id Matches" = No. I tried opening a WebCase but just get "Oracle Access Manager Operation Error" on the welcome screen and the email address for eucases I found on another post is no longer monitored. 
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谢谢您的帮助。
我已经安装了14.7，现在主机ID报告为匹配。 在原帖中查看解决方案 以上来自于谷歌翻译 以下为原文 Thanks for the help. I have installed 14.7 and the Host Id is now reported as matching. View solution in original post |
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你能查看以下链接吗？
http://www.xilinx.com/support/licensing_solution_center.htm 您可以联系在线支持团队获取新产品的许可证问题 http://www.xilinx.com/askx/customer_service_form.htm --Krishna 以上来自于谷歌翻译 以下为原文 can you check the following link http://www.xilinx.com/support/licensing_solution_center.htm probably you can contact the online support team for the license issue for the new product http://www.xilinx.com/askx/customer_service_form.htm --Krishna |
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嗨克里希纳
谢谢你回到我身旁。 根据你的建议，我已经通过了许可帮助，但我无法发现我做错了什么。 我尝试了客户服务表格，但我得到了一个自动回复，引用了我的帮助文件和我当地的disti。 在我的例子中是安富利。 Itried首先（即在论坛之前）联系Avnet，但他们没有回复我的查询，我猜他们不会这样做，因为这是许可问题。 还有什么我可以尝试的吗？ 谢谢 迈克尔 以上来自于谷歌翻译 以下为原文 Hi Krishna Thanks for getting back to me. At your suggestion, I have gone through the licensing help but am unable to spot what I am doing wrong. I tried the customer service form but I got an automated reply referring me to the help files and my local disti. which in my case is Avnet. I tried contacting Avnet first (i.e. before the forums) but they didn't reply to my query which I guess they wouldn't as it's a licensing issue. Is there anything else I can try? Thanks Michael |
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您好，可以联系客户支持团队。
-Pratham ------------------------------------------------ ----------------------------------------------请注意 - 请 如果提供的信息有用，请将答案标记为“接受为解决方案”。给予您认为有用并回复导向的帖子。感谢K- -------------------------------------------------- ----------------------- 以上来自于谷歌翻译 以下为原文 Hello, Can you please contact customer support team. -Pratham ---------------------------------------------------------------------------------------------- Kindly note- Please mark the Answer as "Accept as solution" if information provided is helpful. Give Kudos to a post which you think is helpful and reply oriented. ---------------------------------------------------------------------------------------------- |
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Pratham，这些电子邮件不再对客户有效，只有Xilinx员工可以联系他们。
用户只能通过http://www.xilinx.com/askx/customer_service_form.htm获得支持 Michael，这不是Xilinx产品，它是Avnet AES板，所以它们应该始终是您的第一联系人。 如果您向我提供您在Xilinx.com上注册的电子邮件和您的用户ID，我可以提供帮助。 您是否尝试在配置文件的下拉菜单中查看是否有其他帐户，如果您未指定新许可证已进入您的现有帐户，则会创建一个新帐户。 埃姆林 以上来自于谷歌翻译 以下为原文 Pratham, those emails are no longer valid for customers, only Xilinx employees can contact them. Users can only get support via http://www.xilinx.com/askx/customer_service_form.htm Michael, this is not a Xilinx product it is an Avnet AES board so they should always be your first point of contact. I can help though if you provide me with the email you have registered on Xilinx.com and your user ID. Have you tried to see if there is another account in the drop down menu of your profile, if you did not specify that the new license was suppossed to go into your existing account it would create a new one. Emlyn |
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@xilinx_ise_user请将您的详细信息提供给@ecardiff
-Pratham ------------------------------------------------ ----------------------------------------------请注意 - 请 如果提供的信息有用，请将答案标记为“接受为解决方案”。给予您认为有用并回复导向的帖子。感谢K- -------------------------------------------------- ----------------------- 以上来自于谷歌翻译 以下为原文 @xilinx_ise_user Please provide your details to @ecardiff -Pratham ---------------------------------------------------------------------------------------------- Kindly note- Please mark the Answer as "Accept as solution" if information provided is helpful. Give Kudos to a post which you think is helpful and reply oriented. ---------------------------------------------------------------------------------------------- |
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Michael，我抓住机会在xilinx_ise_user上搜索并在我的系统中找到了您和您的帐户。
我已经访问了您的帐户，所有内容都已按顺序排列。 您在2月4日创建的许可证尚未确定且仍处于活动状态。 我有一种感觉，虽然你是错误的许可证。 Pratham应该可以从这里获得帮助 以上来自于谷歌翻译 以下为原文 Michael, I took a chance and ran a search on xilinx_ise_user and found you and your account in my system. I've accessed your account and all is in order. The license you created on the 4th of February is ok and still active. I have a feeling though that you are pointtin XLCM to the wrong license. Pratham should be able to help from here |
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谢谢@ecardiff。
@xilinx_ise_user您是否面临任何许可错误？ -Pratham ------------------------------------------------ ----------------------------------------------请注意 - 请 如果提供的信息有用，请将答案标记为“接受为解决方案”。给予您认为有用并回复导向的帖子。感谢K- -------------------------------------------------- ----------------------- 以上来自于谷歌翻译 以下为原文 Thanks @ecardiff . @xilinx_ise_user Are you facing any licensing error? -Pratham ---------------------------------------------------------------------------------------------- Kindly note- Please mark the Answer as "Accept as solution" if information provided is helpful. Give Kudos to a post which you think is helpful and reply oriented. ---------------------------------------------------------------------------------------------- |
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谢谢您的帮助。
我已经安装了14.7，现在主机ID报告为匹配。 以上来自于谷歌翻译 以下为原文 Thanks for the help. I have installed 14.7 and the Host Id is now reported as matching. |
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