X520-DA2+FTLX8571D3BCV-IT丢包

您好Precious_M，感谢您在有线以太网社区中的发布。为了让我们更好地为您提供帮助，请提供有关您的问题的其他信息。
用于测试丢包的详细步骤和工具。
X520-DA2网络适配器2的操作系统和驱动程序版本。
X520-DA2网络适配器的产品标签信息。
这可以在网络适配器上的白色标签中找到。
请参阅此链接以获取产品标签中的详细信息。请查看您的回复。最诚挚的问候，Vince T.Intel客户支持



以下为原文

Hi Precious_M,

Thank for your posting in Wired Ethernet Communities.

In order for us to better assist you, please provide additional information regarding your issue.
1. Detailed steps and tool used to test the packet loss.
2. Operating system and driver version of the X520-DA2 Network Adapter
2. Product Label information of the X520-DA2 Network Adapter. This can be found in the white sticker on the Network Adapter. Please refer to this link for details found in the product label.

Looking forward to your response.


Best Regards,

Vince T.
Intel Customer Support 

你好Vince T.
1.用于测试数据包丢失的详细步骤和工具。
我们使用Wireshark来测试数据包：一个帧有5879个数据包，我们最多接收5780个数据包。
2. X520-DA2网络适配器的操作系统和驱动程序版本
操作系统：Win7 64bit;驱动版本：3.9.58.9101（2015/12/16）
3. X520-DA2网络适配器的产品标签信息。
这可以在网络适配器上的白色标签中找到。
有关产品标签中的详细信息，请参阅此链接。
SPF +：FTLX8571D3BCV-IT
intel_admin



以下为原文

Hi Vince T.
1. Detailed steps and tool used to test the packet loss.
We use the Wireshark to test the packet : one frame has 5879 packet，we receive 5780 most.
2. Operating system and driver version of the X520-DA2 Network Adapter
Operating system: Win7 64bit ； Driver version：3.9.58.9101 （2015/12/16）
3. Product Label information of the X520-DA2 Network Adapter. This can be found in the white sticker on the Network Adapter. Please refer to this linkfor details found in the product label.
SPF+:FTLX8571D3BCV-IT



intel_admin

您好Precious_M，感谢您提供所需信息，我们将在内部进行检查，并尽快更新帖子。最诚挚的问候，Vince T.Intel客户支持



以下为原文

Hi Precious_M,

Thank you for providing the needed information, We will check this internally and update the thread as soon as possible.

Best Regards,

Vince T.
Intel Customer Support

嗨Precious_M，由于各种原因，包括网络拥塞，电缆，配置或硬件问题，可能会触发数据包丢失。
请查看以下故障排除：.1。
交换机和网络适配器上的流量控制配置。
X520-DA2的默认设置为“Rx＆amp; Tx Enabled”。
请确保在交换机端口上也启用了此选项.2。更改电缆3.将X520-DA2连接到另一个交换机端口或另一个交换机如果问题仍然存在，请分享您的网络配置信息和系统详细信息。
您可以使用英特尔®系统支持实用程序来提取系统信息并附加到此线程。顺便说一下，在遇到丢包问题之前在系统或网络上进行的任何更改？期待您的回复。最好的问候，Vince T
。英特尔客户支持



以下为原文

Hi Precious_M,

Packet loss could be triggered due to various reasons ranges from network congestion, cable, configuration or hardware issue. Please look into the following troubleshooting:
.
1. Flow control configuration on the switch and network adapter. The default setting in X520-DA2 is "Rx & Tx Enabled". Please make sure this option is also enabled on the switch port.
2. Change cable
3. Connect the X520-DA2 to another switch port or another switch

If the issue still persists, please share your network configuration information and system details. You may use the Intel® System Support Utility to extract your system information and attach to this thread.

By the way, any changes done on the system or network prior to encountering the packet loss issue?


Looking forward to your response.

Best Regards,

Vince T.
Intel Customer Support

 

您好Precious_M，我们还想要求您提供X520-DA2的购买信息。
如果您可以与我们分享发票，那将更有帮助。如果您希望通过电子邮件发送发票，请告诉我们。
我可以发送私信来获取您的电子邮件地址。最诚挚的问候，Vince T.Intel客户支持



以下为原文

Hi Precious_M,

We'd also like to request the place of purchase information of your X520-DA2. If you can share with us the invoice, it will be more helpful.

Please let us know if you prefer to send the invoice via email. I can send you a private message to obtain your email address.


Best Regards,

Vince T.
Intel Customer Support

您好Precious_M，我们想跟进建议的故障排除步骤的结果以及与购买地点和发票相关的信息。
谢谢。最诚挚的问候，Vince T.Intel客户支持



以下为原文

Hi Precious_M,

We'd like to follow-up on the result of the suggested troubleshooting steps and information related to place of purchase and invoice. Thanks.

Best Regards,

Vince T.
Intel Customer Support

嗨Vince T
首先，我很抱歉因商务旅行而回复迟了。
1.交换机和网络适配器上的流量控制配置。
X520-DA2的默认设置为“Rx＆amp; Tx Enabled”。
请确保在交换机端口上也启用此选项。 
我确定在交换机端口（PC）上启用了该选项。
2.更换电缆 
测试后光纤没问题。
3.将X520-DA2连接到另一个交换机端口或另一个交换机 
你的意思是改变PC或另一台PC的另一个插槽？
顺便说一下，在遇到丢包问题之前在系统或网络上进行的任何更改？
你有网络适配器的标准配置吗？
谢谢。
Precious_M。
2018年9月26日



以下为原文

Hi Vince T
 
First，I am sorry for that reply is late because of business travel.
 
1. Flow control configuration on the switch and network adapter. The default setting in X520-DA2 is "Rx & Tx Enabled". Please make sure this option is also enabled on the switch port.
   I'm sure the option is enabled on the switch port (PC).
2. Change cable
   The fiber is ok after tested.
3. Connect the X520-DA2 to another switch port or another switch
   Do you mean to change another slot of the PC or another PC?

By the way, any changes done on the system or network prior to encountering the packet loss issue?


 
Do you have the standard configuration of network adapter?
Thanks.
 
Precious_M.
2018.09.26

嗨Precious_M，对于项目＃3，我们与X520-DA2连接的交换机端口有关。
您可以尝试连接另一个交换机端口或不同的交换机，以检查是否会遇到数据包丢失问题。在您的设置中，您启用了巨型帧（巨帧）并设置为9KB。
您可以尝试在X520-DA2和交换机端口上禁用它。请提供有关标准配置查询的其他详细信息。我们希望跟进与购买地点和发票信息相关的请求。查看您的回复
.Best Regards，Vince T.Intel客户支持



以下为原文

Hi Precious_M,

For item# 3, we're pertaining to the switch port where the X520-DA2 is connected. You can try to connect it another switch port or different switch to check if you will encounter the packet loss issue.

Looking at your settings, you have jumbo frame (巨帧) enabled and set to 9KB. You can try to disable it on the X520-DA2 and switch port.

Please provide additional details on the standard configuration query.

We'd like to follow-up the request related to the place of purchase and invoice information. 

Looking forward to your response.


Best Regards,

Vince T.
Intel Customer Support

 

嗨Precious_M，我们想跟进有关Jumbo Frame和购买地点/发票信息的建议。最诚挚的问候，Vince T.Intel客户支持



以下为原文

Hi Precious_M,

We'd like to follow-up the suggestion related to Jumbo Frame and place of purchase  invoice information.

Best Regards,

Vince T.
Intel Customer Support

嗨Precious_M，如果您仍然需要帮助解决您的问题，请告诉我们。
谢谢。最诚挚的问候，Vince T.Intel客户支持



以下为原文

Hi Precious_M,

Please let us know if you still need assistance for your issue. Thanks.


Best Regards,

Vince T.
Intel Customer Support