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嗨，我正在面对我的笔记本电脑中的Wifi问题，在格式化PC wifi工作完美之前，那么在成功安装Windows 10之后，会出现wifi问题。
我已经完成了WIndows更新，Wifi驱动程序更新，电源管理关闭，Fn + F3（Acer笔记本电脑wifi键）等但没有运气。 我已经与IDSA（英特尔支持助理）核实了显示需要更新wifi驱动程序。 我成功完成了更新过程并重新启动了PC，但问题仍然存在。 请帮我解决这个问题并查看下面的屏幕截图 我在等待回应 谢谢 以上来自于谷歌翻译 以下为原文 Hi, I am facing the Wifi issues in my laptop, Before formatting PC wifi is working perfectly, then after successful installation of Windows 10, wifi problem occurs. I have done WIndows updates, Wifi Driver Updates, Power Management off, Fn+F3(Acer Laptop wifi key) etc. but there is no luck. I have checked with IDSA(intel support Assistant) it was shows that need to update a wifi driver. i have done the update process successfuly and restarted the PC but still the problem remains same. Please help me out in this Issue and check the Screen Shot Image below I am waiting for the response Thank you 
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HelloPraveenAsley感谢您加入英特尔®社区。您在系统中遇到了哪些问题？
（连接速度慢，无连接，错误消息）您是否尝试完成无线适配器的全新安装？ （请参阅以下步骤）您是否尝试为系统安装原始设备制造商（OEM）驱动程序？ 请在此线程中附上英特尔®系统支持实用程序将生成的TXT文件：https：//downloadcenter.intel.com/download/25293/Intel-System-Support-UtilitySteps以保存报告： 运行该实用程序。 单击“扫描”以获取扫描的系统。 扫描完成后，单击“下一步”。 使用“保存”选项，将报告保存到桌面。 要附加文件，您必须单击响应框右下角的“附加”选项。清洁安装无线驱动程序的步骤：https：//www.intel.com/content/www/us/en /support/articles/000022173/network-and-io/wireless-networking.html希望这个帮助。 此致Leonardo C.Intel客户支持技术人员与英特尔公司签订合同 以上来自于谷歌翻译 以下为原文 Hello PraveenAsley Thank you for joining the Intel® community. What kind of issue are you facing on the system? (Slow connectivity, no connectivity, error messages) Have you tried to complete a clean installation of the wireless adapter? (See the steps below) Have you tried to install the Original Equipment Manufacturer (OEM) drivers for your system? Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Steps to save the report:
Steps for clean Installation of Wireless Drivers: https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networking.html Hope this help. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation |
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jerry1978 发表于 2018-10-29 12:20 嗨，为迟到的回复道歉，我已经完成了以下步骤。 但没有运气，问题是当我在设置>网络和放大器中打开时，Wifi按钮自动关闭。 互联网>无线网络。 请查看由IDA（英特尔驱动程序支持助理）生成的详细报告附件 谢谢 Detailed-System-Report.html.zip 2.5 K. 以上来自于谷歌翻译 以下为原文 hi, apologize for the late reply, i have done the following steps. but no luck, The Problem is the Wifi button is toggled OFF automatically when i was going to ON in Settings>Network & Internet>Wifi. And please check the detailed Report attachment, which is generated by IDA(Intel Driver Support Assistant) Thank you |
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cd340823 发表于 2018-10-29 12:34 您好PraveenAsley感谢您的信息。查看您分享的报告，我看到英特尔®双频无线AC 3168工作正常，在这种情况下，建议验证原始设备制造商（OEM）为什么是 系统关闭Wi-Fi。 此致Leonardo C.Intel客户支持技术人员与英特尔公司签订合同 以上来自于谷歌翻译 以下为原文 Hello PraveenAsley Thank you for the information. Upon looking into the report that you have shared I see that the Intel® Dual Band Wireless-AC 3168 is working properly, in this case, would recommend verifying with the Original Equipment Manufacturer (OEM) why is the system turning off the Wi-Fi. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation |
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jerry1978 发表于 2018-10-29 12:50 你好。 这就是我在关于自动关闭wifi问题之前查询的原因。 请告诉我如何验证OEM？ 请注意，昨天我已经完成了Windows更新，现在我的wifi已打开， 它正在搜索网络设备..和 2.无法检测设备（但共享设备在其他工作的wifi上找到） 3.最后wifi切换按钮自动关闭。 以上是我的笔记本电脑中现在发生的步骤 请帮帮我 以上来自于谷歌翻译 以下为原文 Hi. That is the reason i am querying before regarding on wifi issue turned off automatically. Please let me know how can i verify OEM? And please note that yesterday i have done Windows update, now my wifi is turned on, 1. It was searching the network devices.. and 2.failed to detect the devices(but the shared devices is found in other working wifi pc) 3.and finally wifi toggle button go's off automatically. Above are the steps are happend now in my Laptop Please help me out |
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您好PraveenAsley感谢您提供信息。我建议您使用笔记本电脑的制造商ACER验证此行为; 请允许我与您分享客户支持的参考链接：https：//www.acer.com/ac/en/US/content/service-contact此致Leonardo C.Intel客户支持技术人员与英特尔公司签订合同 以上来自于谷歌翻译 以下为原文 Hello PraveenAsley Thank you for the information. I would recommend verifying this behavior with laptop’s manufacturer ACER; allow me to share with you the reference link for customer support: https://www.acer.com/ac/en/US/content/service-contact Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation |
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