英特尔显卡控制面板无法打开

您需要下载并运行此实用程序，并附上结果，以便英特尔支持工程师可以帮助您：
下载适用于Windows *的英特尔®系统支持
文件



以下为原文

You need to download and run this utility, and attach the results so an Intel support engineer can assist you:
Download Intel® System Support Utility for Windows*
 
Doc

我现在就这样做了     
save.txt.zip 
5.9 K.



以下为原文

i did that now

•   save.txt.zip 5.9 K  
  
  

HelloBably，
感谢您的发表。
我很遗憾听到您对此事有疑问。
请按照以下步骤删除当前的英特尔®高清显卡驱动程序版本，然后继续为这些步骤中提到的计算机型号安装推荐的驱动程序。 
打开设备管理器。
展开“显示适配器”部分。
找到英特尔图形驱动程序。
该驱动程序也可称为英特尔®图形媒体加速器驱动程序（英特尔®GMA驱动程序）。
右键单击“英特尔图形驱动程序”并选择“卸载”。
选中“删除此设备的驱动程序软件”复选框。
系统必须重新启动才能完成卸载过程。
如果系统中未存储旧驱动程序，则设备管理器中的图形控制器现在应列为“Microsoft基本显示适配器”，“标准VGA图形适配器”或类似设备。
如果没有，请重复步骤1到6.继续安装driverhttps：//www.dell.com/support/home/us/en/04/drivers/driversdetails？driverId = J5PT2＆amp; osCode = WT64A＆amp; productCode = inspiron-15-
5559 - 笔记本电脑
艾米C.
英特尔客户支持技术人员
根据与英特尔公司的合同



以下为原文

Hello Bably,
 
Thank you for posting. I am sorry to hear you are having issues with this matter. 
 
Please, remove the current Intel® HD Graphics driver version with the steps below and then proceed to install the recommended driver for your computer model mentioned in these steps.
 

• Open the Device Manager.
  
• Expand the Display Adapters section.
  
• Find the Intel Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
  
• Right-click the Intel Graphics Driver and select Uninstall.
  
• Select the check box Delete the driver software for this device.
  
• The system must go through a restart to complete the uninstall process.
  
• If no older drivers are stored in the system, the graphics controller in device manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter' or similar. If not, repeat steps 1 through 6.
  
• Proceed to install driver https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=J5PT2&osCode=WT64A&productCode=inspiron-15-5559-laptop
  

 
Amy C
 
Intel Customer Support Technician
Under Contract to Intel Corporation

我也有同样的问题。
我已附上我的英特尔SSU文件。
Windows事件查看器说Gfxv4_0.exe（即英特尔图形控制面板）停止使用APPCRASH。
以下是Windows 10安全和维护的问题详细信息：
描述
错误应用程序路径：C： Windows  System32  DriverStore  FileRepository  cui_comp.inf_amd64_f7412e3e3404de80  Gfxv4_0.exe
问题签名
问题事件名称：APPCRASH
应用程序名称：Gfxv4_0.exe
应用版本：8.15.10.5037
应用程序时间戳：5ad79aaa
故障模块名称：igdrclneo64.dll
故障模块版本：0.0.0.0
故障模块时间戳：5a96b19b
例外代码：c000041d
异常偏移：000000000019ee5f
操作系统版本：10.0.17134.2.0.0.256.48
区域设置ID：4105
附加信息1：2eb3
附加信息2：2eb306f045eabca89f90a3c90df1e662
附加信息3：482a
附加信息4：482a12ac9ec27754e9321fe577c5b367
有关问题的额外信息
铲斗ID：e21b0acde27aeef4b41b202a5518b2ec（1448787071318143724）
感谢您的帮助，
DonMac     
Intel SSU Information re UHD 630 Failure.zip 
27.4 K.



以下为原文

I have the same problem. I've attached my Intel SSU file. The Windows Event Viewer says that Gfxv4_0.exe (i.e., the Intel Graphics Control Panel) stopped working with an APPCRASH. Here's Problem Details from Windows 10 Security and Maintenance:
 
Description
Faulting Application Path: C:WindowsSystem32DriverStoreFileRepositorycui_comp.inf_amd64_f7412e3e3404de80Gfxv4_0.exe
 
 
Problem signature
Problem Event Name: APPCRASH
Application Name: Gfxv4_0.exe
Application Version: 8.15.10.5037
Application Timestamp: 5ad79aaa
Fault Module Name: igdrclneo64.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 5a96b19b
Exception Code: c000041d
Exception Offset: 000000000019ee5f
OS Version: 10.0.17134.2.0.0.256.48
Locale ID: 4105
Additional Information 1: 2eb3
Additional Information 2: 2eb306f045eabca89f90a3c90df1e662
Additional Information 3: 482a
Additional Information 4: 482a12ac9ec27754e9321fe577c5b367
 
 
Extra information about the problem
Bucket ID: e21b0acde27aeef4b41b202a5518b2ec (1448787071318143724)
 
Thank you for your help,
 
DonMac

•   Intel SSU Information re UHD 630 Failure.zip 27.4 K  
  
  

按照上述步骤操作并为您的计算机型号安装推荐的驱动程序：Intel UHD Graphics 630 P630 |
戴尔美国
艾米C.
英特尔客户支持技术人员
根据与英特尔公司的合同



以下为原文

Follow the same steps above and install the recommended driver for your computer model: Intel UHD Graphics 630 P630 | Dell US 
 
Amy C
 
Intel Customer Support Technician
Under Contract to Intel Corporation

你好，艾米，
谢谢。
我有一些疑问。
在上面的步骤中，您建议我删除显示适配器，直到计算机只有“Microsoft Basic Display Adapter”之类的东西，但我的计算机出厂后带有第二个显示适配器，称为“NVIDIA GeForce GTX 1050 Ti”。
如果我想要只使用Microsoft适配器，我将需要卸载Nvidia适配器。
您是否建议我为Nvidia适配器卸载设备以使其正常工作？
如果只是卸载包含名称“Intel”的所有图形设备，那么一切都会好吗？
再次感谢，
唐麦克诺顿



以下为原文

Hello Amy,
 
Thank you. I have some questions. In the steps above you suggest that I should delete display adapters until the computer has only something like "Microsoft Basic Display Adapter", But my computer came from the factory with a second display adapter, which is called "NVIDIA GeForce GTX 1050 Ti". If I want to get down to only the Microsoft adapter, I will need to uninstall the Nvidia adapter.
 
Are you suggesting that I need to uninstall the device for the Nvidia adapter for things to work properly? Of will everything be okay if simply uninstall all graphics devices that contain the name "Intel"?
 
Thanks again,
 
Don Macnaughton

嗨唐，
这些步骤适用于英特尔适配器，因此，只需卸载包含名称“英特尔”的所有图形设备。
艾米C.
英特尔客户支持技术人员
根据与英特尔公司的合同



以下为原文

Hi Don,
 
These steps applied to the Intel adapter, so yes, simply uninstall all graphics devices that contain the name "Intel".
 
Amy C
 
Intel Customer Support Technician
Under Contract to Intel Corporation

你好，艾米，
谢谢。
我已经在链接中下载了文件，卸载了旧的适配器（我必须做两次），并安装了新的适配器。
我的三台显示器一切正常。
但是，英特尔图形控制面板不在控制面板项列表中。
它应该存在吗？
如果是这样，你建议我做什么让它出现？
谢谢，
唐。



以下为原文

Hello Amy,
 
Thank you. I've downloaded the file in your link, uninstalled the old adapter (which I had to do twice), and installed the new adapter. Everything is working fine with my three monitors.
 
However, the Intel Graphics Control Panel isn't present in the list of control panel items. Should it be present? If so, what do you recommend I do to make it present?
 
Thank you,
 
Don.

由于驱动程序是由戴尔提供的，我建议联系他们的支持人员以确认为什么您无法找到安装了此驱动程序版本的控制面板。
艾米C.
英特尔客户支持技术人员
根据与英特尔公司的合同



以下为原文

Since the driver is the provided by Dell, I would recommend to contact their support to confirm why you are unable to find the Control Panel with this driver version installed.
 
Amy C
 
Intel Customer Support Technician
Under Contract to Intel Corporation

Bably，
希望您能够查看下面的建议。
艾米C.
英特尔客户支持技术人员
根据与英特尔公司的合同



以下为原文

Bably,
 
Hope you were able to check the suggestion below.

Amy C
 
Intel Customer Support Technician
Under Contract to Intel Corporation

我有同样的问题，尝试安装不同的版本，但没有任何运气。



以下为原文

I have the same problem, tried installing different versions but didn't have any luck.

请按照前面提到的步骤操作。
艾米C.
英特尔客户支持技术人员
根据与英特尔公司的合同



以下为原文

Please, follow the steps mentioned before.
 
Amy C
 
Intel Customer Support Technician
Under Contract to Intel Corporation