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尽管如此，我的操作系统是最新的（10.0.17134 Build 17134）并安装了最新的芯片组驱动程序（10.1.1.42），但带有2个惊叹号;
如果Windows 10处于uefi模式（相同的iso文件安装和安装相同的驱动程序），它将不会出现此问题。 在设备管理器中，两者都显示“未安装此设备的驱动程序。（Code28）此设备没有兼容的驱动程序。要查找设备的驱动程序，请单击”更新驱动程序“，以及每个硬件ID，如下所示 。 PCI VEN_8086＆放大器; DEV_5A9E和放大器; SUBSYS_72708086＆安培; REV_0B PCI VEN_8086＆放大器; DEV_5A9C和放大器; SUBSYS_72708086＆安培; REV_0B 我需要帮助来澄清问题，如果有人可以建议我，我将不胜感激，谢谢。 以上来自于谷歌翻译 以下为原文 As tittle, my OS is up to date (10.0.17134 Build 17134) and has installed latest chipset driver(10.1.1.42), but with 2 exclamation marks; it won't with this problem if Windows 10 is in uefi mode(same iso file to install and install same drivers). From the device manager, both show "The drivers for this device are not installed. (Code28) There are no compatible drivers for this device. To find a driver for the device, click Update Driver", and each hardware ID as shown on below. PCIVEN_8086&DEV_5A9E&SUBSYS_72708086&REV_0B PCIVEN_8086&DEV_5A9C&SUBSYS_72708086&REV_0B I need help to clarify the problem, would be appreciated if anyone can advise me, thanks. 
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您好陈冠感谢您加入英特尔®社区。请向我提供您所面临的错误的图片。
什么是您的系统的硬件配置品牌/型号（笔记本电脑，主板，迷你PC）希望这个帮助。 此致Leonardo C.Intel客户支持技术人员与英特尔公司签订合同 以上来自于谷歌翻译 以下为原文 Hello 陳冠 Thank you for joining the Intel® community. Please provide me with pictures of the errors that you are facing. What is your hardware configuration brand/model of your system (laptop, motherboard, mini PC) Hope this help. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation |
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jerry1978 发表于 2018-10-26 07:08 嗨莱昂纳多， 谢谢你找到我。 这个平台是Advantech / FWA-T011（迷你PC），它使用的是Celeron J3455。 以上来自于谷歌翻译 以下为原文 Hi Leonardo, Thanks for you reaching me. This platform is Advantech/FWA-T011 (mini PC), which is using Celeron J3455. |
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你好陈冠谢谢你的相关信息。 查看您的硬件配置我建议您联系原始设备制造商（OEM）以获取该设备支持的操作系统以及配置的可用驱动程序。 http://www.advantech.com/contact此致Leonardo C.Intel客户支持技术人员与英特尔公司签订合同 以上来自于谷歌翻译 以下为原文 Hello 陳冠 Thank you for the information. Looking into your hardware configuration I would recommend contacting the Original Equipment Manufacturer (OEM) for the supported operating system for the unit and the available drivers to your configuration. http://www.advantech.com/contact Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation |
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jerry1978 发表于 2018-10-26 07:26 嗨莱昂纳多， 感谢您的建议，我来自研华。 我从互联网做了一些研究，并注意到似乎有一些类似的案例发布，但没有一个解决方案适合我。 你对这个问题有什么建议吗？ NUC6CAYH英特尔ME驱动程序丢失 以上来自于谷歌翻译 以下为原文 Hi Leonardo, Thanks for your suggestion, I am from Advantech. I did some research from internet, and noticed seems there are some similar cases posted, but none of a solution worked for me. Do you have any advice for the problem? NUC6CAYH Intel ME driver missing |
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您好陈冠谢谢您的信息。您在安装操作系统后立即尝试安装干净的OS，以完成芯片组驱动程序安装，然后是系统和Windows更新的所有其他驱动程序。 请允许我与您分享英特尔®赛扬®处理器J3455（2M高速缓存，最高2.3 GHz）的可用驱动程序https://downloadcenter.intel.com/product/95594/Intel-Celeron-Processor-J3455-2M- 升级至2-3 GHz-问候，Leonardo C.Intel客户支持技术人员与英特尔公司签订合同 以上来自于谷歌翻译 以下为原文 Hello 陳冠 Thank you for the information. Have you try a clean OS installation right after the OS installation to complete the Chipset driver install and then all the other drivers for the system and Windows updates. Allow me to share with you the available drivers for the Intel® Celeron® Processor J3455 (2M Cache, up to 2.3 GHz) https://downloadcenter.intel.com/product/95594/Intel-Celeron-Processor-J3455-2M-Cache-up-to-2-3-GHz- Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation |
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jerry1978 发表于 2018-10-26 08:03 嗨莱昂纳多， 设备管理器下的Windows更新或更新驱动程序都不起作用，表示无法找到设备的驱动程序。 另外我试过Intel DSA，感叹号也无法更新。 NUC6CAYH使用与我相同的CPU J3455，它也有类似的问题。 从支持的操作系统列表中，我认为Win 10旧版启动没有ME驱动程序，您能否帮我确认一下，谢谢。 以上来自于谷歌翻译 以下为原文 Hi Leonardo, Windows update or update driver under device manager, both are not worked, says it cannot find drivers to the device. Also I tried Intel DSA, exclamation marks also cannot be updated. NUC6CAYH uses same CPU J3455 as I am, and it has similar problem. From the supported OS list, I consider there is no ME driver for Win 10 legacy boot, could you help me to confirm that, thank you. |
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cd340823 发表于 2018-10-26 08:11 您好陈冠感谢您提供的信息。请记住，英特尔®NUC和研华/ FWA-T011（迷你PC）这两款产品可能拥有相同的英特尔®处理器，但它们可能不会共享相同的组件（主板） ，芯片组）; 此外，英特尔®NUC的驱动程序也针对特定单元进行了定制。我向您发送了一条私信; 请检查您的私人收件箱。 此致Leonardo C.Intel客户支持技术人员与英特尔公司签订合同 以上来自于谷歌翻译 以下为原文 Hello 陳冠 Thank you for the information. Please bear in mind that both products, Intel® NUC and the Advantech/FWA-T011 (mini PC), may have the same Intel® processors but they might not share the same components built (Motherboards, Chipset); also the drivers for the Intel® NUC are customized for the specific unit. I have sent you a private message; please check your private inbox. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation |
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jerry1978 发表于 2018-10-26 08:18 嗨莱昂纳多， 注意，感谢您的信息和时间。 以上来自于谷歌翻译 以下为原文 Hi Leonardo, Noted, thanks for your information and time. |
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