NUC6i7KYK无法使用第二个内存模块启动

BUHL4224：我们会尽力协助您解决这个问题。内存RAM的品牌和型号是什么？正如您所提到的，NUC的适当内存RAM是DDR4-2133 + 1.2V，1.35V SO
-DIMM和最大容量为32 GB：https：//ark.intel.com/products/89187/Intel-NUC-Kit-NUC6i7KYK如果您看到我们使用Transcend 2400 MHz内存模块测试NUC，请提供链接
？问题可能与其中一个内存插槽的硬件有关。
排除这种可能性：您是否在每个内存插槽上仅使用一个记忆棒测试NUC？使用特定内存插槽时是否始终出现问题？问候，Alberto R.Intel客户支持技术人员与英特尔公司签订合同



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BUHL4224: We will do our best to assist you in trying to fix this problem.

What is the brand and model of the memory RAM?

As you mentioned, the proper memory RAM for the NUC is DDR4-2133+ 1.2V, 1.35V SO-DIMM and the max capacity is 32 GB:
https://ark.intel.com/products/89187/Intel-NUC-Kit-NUC6i7KYK

Could you please provide the link where you saw that we tested the NUC using Transcend 2400 MHz memory modules?

The problem could be related to hardware to one of the memory slots. To rule out that possibility: Did you test the NUC using just one memory stick at the time on each memory slot?
Is the problem always happening when using an specific memory slot?

Regards,
Alberto R.

Intel Customer Support Technician
Under Contract to Intel Corporation

嗨Alberto，
我使用2 x 16GB Transcend DDR4 SO-DIMMS。
NUC工作正常，1 x内存模块安装在第一个插槽（最靠近主板）
它是否适用于第二个插槽中安装的1个内存模块？
...因为我的NUC不适用于第二个插槽中安装的内存模块。
我的NUC也没有安装两个内存模块启动。
我还单独测试了内存模块，它们工作正常。
我还将BIOS升级到最新版本057。
这是我所指的链接： -
http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC&productType=Kits&pr...
阿里斯特



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Hi Alberto,
 
I am using 2 x 16GB Transcend DDR4 SO-DIMMS.
 
The NUC works fine with 1 x memory module installed in the 1st slot (closest to motherboard)
 
Will it work with 1 x memory module installed in the 2nd slot? … because my NUC doesn't work with a memory module installed in the 2nd slot.
 
My NUC also does not boot up with both memory modules installed.  I have also tested the memory modules individually and they work fine.
 
I have also upgraded the bios to the latest version 057.
 
This is the link I am referring to :-
http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC&productType=Kits&pr…
 
Alister

BUHL4224：非常感谢你提供这些信息。是的，它可以在任何内存插槽上使用一个记忆棒时使用。请在第二个内存插槽上测试一个记忆棒，让我们知道结果。
这是为了排除NUC可能出现的硬件问题，因为内存似乎工作正常。注意，Alberto R.Intel客户支持技术人员在英特尔公司的合同下



以下为原文

BUHL4224: Thank you very much for that information.

Yes, it should work when using one memory stick on any of the memory slots.

Please test one memory stick on the second memory slot and let us know the results. This is to rule out a possible hardware problem with the NUC since the memory seems to be working fine.

Regards,
Alberto R.

Intel Customer Support Technician
Under Contract to Intel Corporation

嗨Alberto，
没有运气......它只会在最靠近主板的插槽中安装内存模块时启动..不在第二个插槽中（单个DIMM或安装2个DIMM）....所以我假设问题是
第二个内存插槽或其电路
问候，
阿里斯特



以下为原文

Hi Alberto,
 
No luck ...it will only boot when a memory module is installed in the slot closest to the motherboard  ..not in the 2nd slot (individual DIMM or 2 x DIMMS installed)....so I assume the issue is then with the 2nd memory slot or its circuitry
 
Regards,
Alister

BUHL4224：非常感谢您提供这些结果，我们很遗憾听到问题仍然存在。
基于该信息，问题似乎与硬件有关，基本上与第二个内存插槽有关，因此接下来要做的就是更换NUC。为了做到这一点，你可以与购买地点联系
验证他们是否可以选择为您替换它，或者您可以随时直接与英特尔联系，以便他们可以帮助您：聊天支持：http：//intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat，
如需电话支持，您可以在以下链接中看到联系信息：EMEA联系信息：https：//www.intel.com/content/www/us/en/support/contact-support/emea-
contact.htmlAPAC联系信息：https：//www.intel.com/content/www/us/en/support/contact-support/apac-contact.htmlLAR联系信息：https：//www.intel.la/content/
www / xl / es / support / contact-support / lar-contact.html北美：电话号码1-916-377-7000，周一至周五上午7:00至下午5:00（太平洋时间）。
此致，Alberto R.
英特尔客户支持技术人员与英特尔公司签订合同



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BUHL4224: Thank you very much for providing those results, we are sorry to hear the issue persists.
 
Based on that information, the problem seems to be related to hardware, basically with the second memory slot, so the next thing to do will be to replace the NUC.
In order to do that you can either get in contact with the place of purchase to verify if they have the option to replace it for you or you can always get in contact directly with Intel so they can assist you with that:

Chat support:
http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat,
 
For phone support, depending on your location, you will see the contact information on the links below:
EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html
APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html
LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html
North America: Phone Number  1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).
 
Regards,
Alberto R.
 
Intel Customer Support Technician
Under Contract to Intel Corporation

谢谢......会的。



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Thanks ... will do.

BUHL4224：非常欢迎您。任何其他询问，请不要犹豫再次与我们联系.Regards，Alberto R.Intel客户支持技术人员与英特尔公司签订合同



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BUHL4224: You are very welcome.

Any other inquiry, do not hesitate in contact us again.

Regards,
Alberto R.

Intel Customer Support Technician
Under Contract to Intel Corporation