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李桂英

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华硕Zenbook UX330UAK无法检测大多数外部显示器

你好,
我发布了这个以回应另一个用户的查询,所以如果我没有通过单独发布协议来遵循协议,我很抱歉。
笔记本型号:华硕UX330UAK - Windows 10 64bit
图形驱动程序:英特尔(R)HD Graphics 620
驱动程序版本:24.20.100.6286
司机日期:2018-08-15
我的笔记本电脑无法检测*大多数*外部显示器。
我已经从华硕网站更新了我的所有驱动程序,然后直接从英特尔网站上尝试了更新的驱动程序。
在干净安装Windows 10之后,我也尝试过这样做。
我希望笔记本能够检测到其他笔记本电脑容易检测到的大部分或全部外部显示器,但我特别感兴趣的是它能够检测并将显示器扩展到HP Pavilion 27xw显示器。
我使用相同的micro HDMI转VGA适配器和VGA线缆在此显示器上测试了其他笔记本电脑,并且它们正确地扩展了显示器。
奇怪的是,我在微型HDMI端口使用了相同的电缆设置并设法将显示器扩展到戴尔显示器(这不是我的),所以我知道笔记本电脑上的微型HDMI端口不是问题。
我花了几个小时在这上面,并在网上阅读了许多建议的行动方案,用于通用的“无法检测外部显示”问题。
某些人似乎可以使用的一种操作方法是“检测”“显示设置”实用程序中的另一个显示,让Windows找不到它,但仍会显示未检测到的第二个显示的图片,
然后手动强制通过信号。
当我点击“检测”时,我的笔记本只是说没有检测到另一个显示器,并且没有生成我可以使用的第二个未检测到的显示器的图片。
任何帮助将不胜感激!
贾斯汀威尔特郡

以上来自于谷歌翻译


以下为原文

Hello,

I did post this in response to another user's query, so my apologies if I am not following protocol by posting it separately.

Notebook Model: ASUS UX330UAK - Windows 10 64bit
Graphics Driver: Intel(R) HD Graphics 620  
Driver version: 24.20.100.6286
Driver Date: 2018-08-15

My laptop is not able to detect *most* external displays. I have updated all my drivers from both the ASUS website and then tried the more recent ones directly from the Intel site. I've also tried doing this after a clean install of Windows 10.
I want the notebook to detect most or all external displays easily detected by other notebooks, but I am particularly interested in having it detect and extend the display to an HP Pavilion 27xw monitor. I have tested other laptops on this monitor using the same micro HDMI to VGA adapter and VGA cable, and they extend the display properly. Strangely, I used this same cable setup in my micro HDMI port and managed to extend the display to a Dell monitor (which is not mine), so I know that the micro HDMI port on my notebook is not the issue.

I have spent hours on this, and have read many suggested courses of action online for generic 'cannot detect external display' problems. One course of action which seems to be available to some people but not others is to 'Detect' another display in the Display Settings utility, have Windows not find it but nonetheless bring up a picture of a second display that it hasn't detected, and then manually force through a signal. When I hit 'Detect', my notebook simply says another display was not detected and does not generate a picture of a second undetected display that I can work with.

Any help would be greatly appreciated!

Justin Wiltshire

回帖(3)

汤宇

2018-10-18 14:24:21
Hellobiltman,感谢您加入此英特尔社区。因为您使用的是HDMI *转VGA适配器,所以此问题必须是计算机限制。
但是,请按照以下步骤继续对其进行故障排除。
如果系统发生冲突,请执行图形驱动程序的全新安装.1。断开设备与Internet的连接.2。卸载Intel Graphics驱动程序和Intel Display音频驱动程序。
为此,请按照以下链接中的以下链接中的步骤操作: - 通过设备管理器方法卸载英特尔图形驱动程序 - 通过设备管理器方法卸载英特尔®显示音频驱动程序或英特尔®HDMI音频驱动程序.https:
//www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html3.Restart您的计算机。
转到设备管理器,检查Windows是否安装了其他版本的图形驱动程序。
如果是,请将其删除并重新启动计算机。
重复此过程,直到获得Microsoft Basic Display Adapter.4。一旦安装,请安装系统制造商提供的最新图形驱动程序。版本V22.20.16.4836.04https://www.asus.com/us/Laptops/ASUS
-ZenBook-UX330UA / HelpDesk_Download / **请确认系统型号和操作系统。一旦安装了最新的驱动程序,您可以再次启用Internet连接。如果问题仍然存在,您还可以:1。
尝试使用另一个HDMI *到VGA适配器进行测试。
如果可用,请安装显示器驱动程序。请运行英特尔®系统支持实用程序并将报告附加到此线程.1。下载英特尔®系统支持实用程序并将应用程序保存到您的系统.https://downloadcenter.intel.com/
download / 25293 / Intel-System-Support-Utility-for-Windows-?product = 916002.打开应用程序并单击扫描以查看系统和设备信息。
英特尔®系统支持实用程序默认为扫描后输出屏幕上的摘要视图。
单击其中显示摘要的菜单以更改为详细视图.3。要保存扫描,请单击“下一步”,然后单击“保存”。
您可以将文件保存到计算机上任何可访问的位置。要附加文件,必须单击响应框右上角的“使用高级编辑器”,然后右下角会出现“附加”选项
响应框的一角.Wanner G.Intel客户支持技术人员与英特尔公司签订合同

以上来自于谷歌翻译


以下为原文

Hello biltman,

Thank you for joining this Intel Community.

Because you are using an HDMI* to VGA adapter, this issue must be a computer limitation. However, please follow these steps to continue troubleshooting it.

1. Perform a clean install of  the graphics driver in case of system conflicts.

1.Disconnect your unit from the internet.
2.Uninstall both the Intel Graphics driver and the Intel Display audio driver. To do this, please follow the steps on the link below under these sections: 
-Uninstalling the Intel Graphics Driver via the Device Manager Method
-Uninstalling the Intel® Display Audio Driver or the Intel® HDMI Audio Driver via the Device Manager Method.
https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html

3.Restart your computer. Go to the device manager and check if Windows installed another version of the graphics driver. If it does, please remove it and restart your computer one more time. Repeat the process until you get the Microsoft Basic Display Adapter.
4.Once you do, install the latest graphics driver provided by your system manufacturer.

Version V22.20.16.4836.04
https://www.asus.com/us/Laptops/ASUS-ZenBook-UX330UA/HelpDesk_Download/

**Please confirm the system model and operating system.
5.Once the latest driver has been installed, you may enable the internet connection again.

If the issue persists, you can also:

1. Try another HDMI* to VGA adapter for testing purposes.
2. Install a monitor driver if available.

Please run the Intel® System Support Utility and attach the report to this thread.

1.Download the Intel® System Support Utility and save the application to your system.
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600
2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.
3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.

To attach a file, you must click “Use Advanced Editor” on the upper right hand corner of the response box, then the “attach” option will appear on the bottom right hand corner of the response box.

Wanner G.
Intel Customer Support Technician
Under Contract to Intel Corporation
举报

李玉鑫

2018-10-18 14:43:31
Hellobiltman,您是否能够查看提供的故障排除步骤?Wanner G.Intel客户支持技术人员是否与英特尔公司签订合同

以上来自于谷歌翻译


以下为原文

Hello biltman,

Were you able to review the troubleshooting steps provided?

Wanner G.
Intel Customer Support Technician
Under Contract to Intel Corporation
举报

汤宇

2018-10-18 14:55:16
引用: cd340823 发表于 2018-10-18 07:00
Hellobiltman,您是否能够查看提供的故障排除步骤?Wanner G.Intel客户支持技术人员是否与英特尔公司签订合同

以上来自于谷歌翻译

沃伦你好,
我刚收到一个新适配器。
奇怪的是,虽然另一台计算机总是在另一台计算机上工作并且在这台计算机上有一台显示器,但这个适配器似乎已经解决了我遇到的问题。
非常感谢你的帮助,
贾斯汀

以上来自于谷歌翻译


以下为原文

Hello Warren,
 
I just received a new adapter. Strangely, though the other one worked for another computer always and with one monitor on this computer, this adapter seems to have fixed the issues I was having.
 
Thanks so much for your help,
Justin
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