Windows 10中采用英特尔酷睿i5-4200U处理器的英特尔高清显卡问题

您好GlenUser，感谢您在我们的英特尔®社区中发帖。我了解您在设置时遇到图形问题，让我们尽力为您提供帮助。为了解决问题，我们需要您卸载当前的图形驱动程序
您的系统有，直到基本的Microsoft *显示驱动程序暴露（请确保您将无法访问Internet）之后，为了进行故障排除，请安装此处的OEM VGA驱动程序。为了做到这一点，请
继续并执行此更新步骤：将文件解压缩到指定的位置或文件夹。打开设备管理器：对于Windows 10：右键单击Windows开始图标当提示用户帐户控制权限时，单击“是”。展开“显示适配器”部分。右 -
单击英特尔®图形条目，然后选择更新驱动程序软件。单击浏览计算机以查找驱动程序软件。单击我从计算机上的设备驱动程序列表中选择。单击“从磁盘安装”。单击“浏览”并选择其中的目录。
找到iver文件。单击OK，最后单击Next.Drivers正在安装。重新启动计算机。此外，完成后，请向我提供System Support Utility将生成的.txt文件。
要附加文件，您必须单击响应框右下角的“附加”选项。我希望这有帮助，请告诉我们结果.Regards，Diego S.



以下为原文

Hello GlenUser,
 Thank you for posting in our Intel ® Community.
I understand that you are facing graphic issues with your setup, let us do our best to assist you.
In order to isolate the issue we will need you to uninstall the current graphic drivers that your system has, until the basic Microsoft*display driver is exposed (please make sure that you will do it with no internet access)
After that, for troubleshooting purposes please install the OEM VGA Driver found here.
In order to do it, please go ahead and perform this update steps:
Unzip the file to a designated location or folder.
Open Device Manager:
For Windows 10: Right-click Windows Start icon
Click yes when prompted for permission from User Account Control.
Expand the Display adapters section.
Right-click the Intel® graphics entry and select Update Driver Software.
Click Browse my computer for driver software.
Click Let me pick from a list of device drivers on my computer.
Click Have Disk.
Click Browse and select the directory where the driver files are located.
Click OK, and finally click Next.
Drivers are now being installed.
Restart your computer.
In addition, once that is done please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
I hope this helps, please let us know the outcome.
Regards,
Diego S.
 

感谢你的回答。
好吧，虽然我之前没有描述过，但我已经测试了OEM VGA驱动程序（https://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_10.18.15.4248_W10x64_A.zip?acerid=635731556327741653&
Step1 = NOTEBOOK＆amp; Step2 = ASPIRE＆amp; Step3 = ASPIRE％20E1-572＆amp; OS = ALL＆amp; LC = en＆amp; BC = ACER＆amp; SC = PA_6）可用于Acer支持网站上的我的模型。
问题依然存在！
另外，正如我之前提到的，我联系了Acer，他们向我保证在这个版本的图形驱动程序中没有实现自定义，只有英特尔的数字签名。
遗憾的是，我无法从系统支持实用程序提供“.txt”文档，因为最新版本的Windows 10中遇到的问题迫使我使用Windows 7，而新的驱动程序不会发布修复程序。
并且，你知道，我认为这不应该是解决这些问题的一个坏因素......正如你所看到的，我已经详细描述了我遇到的英特尔®酷睿™i5-4200U第四代英特尔高清显卡的问题
在Windows 10的1703+版本中生成英特尔®酷睿™i5处理器;
和其他几个用户也报告了最新驱动程序的问题...显然，您没有进行任何修改，使它们与最新版本的Windows 10正确兼容。
请仔细看看这个和用户的其他投诉，我们都遇到了极端夹紧和碰撞的闪烁问题;
重点是游戏。
信息很清楚，您只需要重现英特尔®高清显卡4400测试环境中提到的问题，以及我的英特尔®酷睿™i5-4200U。
如果您需要任何其他信息，我将很乐意回复您。
但是，就是这样......我希望你能做点什么，否则，我和其他用户将无法正常使用Windows 10。
总是在等待答案！
最好的祝福，
Glender用户
intel_corp



以下为原文

Thanks for the answer.
 
Well, although I have not described this previously, I've already tested the OEM VGA Driver (https://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_10.18.15.4248_W10x64_A.zip?acerid=635731556327741653&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20E1-572&OS=ALL&LC=en&BC=ACER&SC=PA_6) available for my model on the Acer support website. And the problems persisted! Also, as I mentioned before, I contacted Acer and they assured me that no customization was implemented in this version of the graphics driver, having only digital signatures from Intel.
Unfortunately, I can not provide a '.txt' document from the System Support Utility, since the issues faced in the latest versions of Windows 10 have forced me to use Windows 7 while new drivers bringing fixes are not released. And, you see, I believe this should not be a bad factor for solving these problems... As you can see, I have described in detail the problems I have faced with Intel HD Graphics of the Intel® Core™ i5-4200U 4th generation Intel® Core™ i5 processor in versions 1703+ of Windows 10; and several other users are also reporting problems with the latest drivers... Apparently, you have not made any modifications to make them properly compatible with the latest versions of Windows 10.
Please take a good look at this and the other complaints from users, we are all experiencing flickering problems with extreme clamping, and crashes; with an emphasis on games. The information is clear, you only need to reproduce the problems mentioned in a test environment with the Intel® HD Graphics 4400, and in my case the Intel® Core™ i5-4200U.
 
If you need any additional information, I will be happy to respond in detail. But, that's it... I hope you can do something, otherwise, me and other users will not be able to use Windows 10 properly.
 
Always waiting for answers!
Best regards,
Glender User
 
intel_corp

您好GlenUser，感谢您的回复。我完全理解您由于遇到的问题需要回滚操作系统。在这种情况下，还有其他详细信息要从SSU报告中分析我们确实需要的，但是我们会尝试
使用英特尔®高清显卡4400机器复制您的问题到目前为止。我会在收到新闻或我们需要更多信息后立即联系您。我希望尽快收到您的回复。注意，迭戈
Sanchez Campos.Intel（R）客户支持技术人员与英特尔（R）公司签订合同



以下为原文

Hello GlenUser,
Thank you for your response.
I totally understand that you had to rollback you OS due to the issue that you are experiencing.
In this case there are other details to analyze from the SSU report that we actually need, however we will try to replicate your issue with the details that we have so far using a Intel® HD Graphics 4400 machine.
I will reach you back as soon as I have news or if we need further information.
I hope to hear from you soon.
Regards,
Diego Sanchez Campos.
Intel (R) Customer Support Technician
Under Contract to Intel (R) Corporation
 

感谢你的回答！
我很高兴听到这一点，你的支持非常重要。
我希望你能重现我在第一篇文章中提到的（所有）问题;
游戏SMITE（由Hi-Rez Studios开发的免费游戏，Titan Forge游戏）执行中的严重问题，包括闪烁到极端夹紧和崩溃，性能因漏洞安全更新而受损，以及展览中的低分辨率
“用户帐户控制”中显示的程序的图像和图标。
所有问题都与Windows 10 1703+（1703,1709,1803，可能还有1809）版本有关。
我认为重要的是要知道我在使用第4代Intel®Core™处理器的其他计算机上也注意到了同样的问题，所以请尽可能详细地探索这些缺陷，我们需要一个包含更正的驱动程序。
好吧，你再次说过'.txt'文件来自系统支持实用程序的重要性......就像我说的那样，我必须安装Windows 7，而驱动程序不兼容，但如果需要，我可以
发送包含信息的文件，即使它不理想;
只是问。
随时可用，等待答案！
最好的祝福，
Glender用户
intel_corp



以下为原文

Thanks for the answer!
 
 
I'm glad to hear that, your support is really important. I hope you can reproduce the (all) problems I mentioned in the first post; the serious problems in the execution of the game SMITE (free to play developed by Hi-Rez Studios, Titan Forge Games) involving flickering to extreme clamping, and crashes, the performance impaired with the vulnerability security updates, and the low resolution in the exhibition of images and icons of programs like those that appear in the 'User Account Control'. All issues are related to Windows 10 1703+ (1703, 1709, 1803, and possibly 1809) versions. I think it's important to know that I also noticed the same problems on some other computers using the 4th generation Intel® Core™ processor, so please, explore these flaws in detail as much as they can, we need a driver containing corrections.
 
 
Well, once again you said about how important the '.txt' document is from the System Support Utility... And like I said, I had to install Windows 7 while the drivers do not become compatible, but if need to, I can send the file containing the information, even if it is not ideal; just ask.
 
 
Always available, and waiting for answers!
Best regards,
Glender User
 
 
intel_corp