U1253A OLED显示屏褪色

我相信以下链接可以帮助您联系离您所在国家/地区最近的服务中心。
无论哪种方式，如果您与他们联系，请在此处详细说明维修费用。
http://www.home.agilent.com/agilent/editorial.jspx?cc=GR&lc=eng&ckey=2073913&nid=-35734.0.00&id=2073913&cmpid=z***indassist



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  I believe that the link below will help you to contact the nearest service center to your country. 
Either way if you do contact them, please post here a note of the repair cost in detail. 

http://www.home.agilent.com/agilent/editorial.jspx?cc=GR&lc=eng&ckey=2073913&nid=-35734.0.00&id=2073913&cmpid=z***indassist

您好，我已联系客户服务代表KayLee Ritchie。
他告诉我（引用）：“我已经查询了模型信息，并说明如果设备不再保修，那么购买新设备的价格会更便宜。我们没有维修选项。我看到保修已过期
2012年6月16日“因为一个设计问题，我认为每五年我必须花费500美元？
这款数字万用表是顶级的，应该用高质量的零件制造......，这笔交易在哪里？
此外，它在不到5年的时间内经历了轻度到中度的使用，因为读数的准确性还可以，从未有过落地等等。我希望安捷伦有人联系我提供改变（或修复）
至少以合理的费用单位，不仅仅是说：“它破了，再购买另一个”。
Fluke数字万用表没有出现这种故障，它们提供了终身保修。
如果是这种情况，我一定会选择新的福禄克。
此致，安德烈斯



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  Hello,
I have contacted KayLee Ritchie, Customer Service Representative. He told me (quote):
" I have looked up the model information and it states  if the unit is no longer in warranty then it is cheaper to purchase a new unit.  We have no repair option on this unit.  I see the warranty expired June 16, 2012"
So it is supposed that I  have to expend USD 500 each five years because of a design issue??? This DMM are the top-of-the-line, should be made with high-quality parts..., where is the deal?  Also, it had undergone a light to moderate use in those barely 5 years, as the accuracy in the reading ar OK, never had a drop to ground, etc..I expect someone from Agilent contacts me offering to change (or repair) the unit at least at a reasonable fee, not just say: "It is broken, buy another one". Fluke DMMs haven´t got this kind of failures and they provide a lifetime warrany. If this is the situation, I will surely go for a new Fluke.
Regards,
Andrés

我建议你遵循一个更具体的方法。
a）请安捷伦代表为您找到仪表所用显示器的特定Agilent部件代码。
b）告知他们您需要单独购买此部件，他们必须联系马来西亚的工厂，以便检查是否有空。
安捷伦的政策是可以限制他们进行维修，但如果他们有任何库存，他们有义务提供单个备件。
对于U1272A系列，备用DMM部件并不昂贵。
我的建议是通过这次提出正确的问题再次尝试解决方案。
我确实在博客中发现了你的仪表图片，看起来很受化学物质或高温的影响，从它的外观开关来看。



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  I would advise you to follow one more specific approach. 
a) Ask the Agilent representative to find for you the specific Agilent part code for the display that your meter is using.
b) Inform them that you need to buy this part alone, they will have to contact the factory in Malaysia so to check for availability. 
Agilent policy it is possible to restrict them from making repairs, but they are obligated to offer a single spare part for a price if they have any stock. 

For the U1272A series the spare DMM parts was not that expensive.
My advice is to try again for a solution, by making the right questions this time.

I did discovered pictures from your meter in a Blog, seems highly abused by chemicals or high temperature, by judging from the look of it range switch.

好吧，最后安捷伦的代表提议免费寄给我一个U1252A来补偿我破旧的U1253A。
他告诉我，安捷伦的政策不是将内部电子模块作为备件出售。
当然，凭借这种经验，现在我绝对更喜欢LCD而不是OLED显示器。
感谢您的支持。



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  Well, finally Agilent´s representative offered to send me a U1252A free of charge in compensation for my worn out U1253A. He told me that Agilent´s policy is not to sell internal electronic modules as spare parts. Of course, with that experience, now I definitely prefer a LCD over an OLED display.
Thanks for your support.

关于你将获得的补偿，我很高兴。
长期以来，安捷伦一直遵循他们自己的，不合理的政策，即不向客户提供备件，我不打算向其他专业人士推荐他们的产品。
FLUKE和HIOKI在产品被定性为EOL（寿命终止/停产）之后的五年内都提供了不受限制的零件。
因此，有比安捷伦更可靠的公司。



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  I am happy for you regarding the compensation that you are going to receive.

As long Agilent is following their very own and quite unreasonable policy about not supplying spare parts to their customers, I am not going to recommend any more their products to other professionals. 

FLUKE and HIOKI both offering parts with out restrictions, for five years after a product been characterized as EOL ( End of life / out of production).
Therefore there are out there far more reliable companies than Agilent.

您好Andres感谢您对安捷伦产品的反馈。
你还有OLED显示器褪色的U1253A单元的序列号吗？
您能否向我们提供序列号，以便我们检索设备并执行故障分析。
谢谢。



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  Hi Andres

Thank you for your feedback to the Agilent's product.
Do you still have the serial number of the U1253A unit which the OLED display is fading?
Can you provide us the serial number so that we can retrieve the unit and perform failure analysis.

Thanks.

您好，S / N是：MY49210035。
顺便说一下，当我尝试在安捷伦的网站上注册时，我的U1252A（TW47430038）的S / N无法识别。
你能告诉我为什么会这样吗？
谢谢。
此致，Andrés编辑：Andres于2014年6月24日上午5:44



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  Hello,
The S/N is: MY49210035.
By the way, the S/N of my U1252A (TW47430038) is not recognized when I try to register it in Agilent´s website. Could you tell me why is that? Thanks.
Regards,
Andrés

Edited by: Andres on Jun 24, 2014 5:44 AM

亲爱的安德烈斯，作为消费者的消费者，我会说你期望在你的情况下提供额外的保修计划，这是一个完全不合理的要求。
另一方面，我知道安捷伦为您提供了一个现已停产的替代品，很可能它是一个从未打算出售的示范装置。
因此，序列号未在常规保修数据库中注册。
如果我在你的鞋子里，我会检查新的万用表，如果发现它处于原始状态，我会把一盒带巧克力的盒子送回公司，作为赞赏的样品。



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  Dear Andrés, as consumer to consumer I would say that your expectation for an additional warranty plan in your situation, is an totally unreasonable request. 

From the other hand, I am aware that Agilent offered to you one replacement which is now out of production, and very possibly it is a demonstration unit which never was intended to be sold.
And therefore it serial number is not registered in the regular warranty database.

If I was in your shoes, I would inspect the new multimeter, and if it found to be in pristine condition, I would send a box with chocolates back to the company as sample of appreciation.

是的，空的！



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  yes, empty!