安装optane内存后问题与三星魔术师软件有关

您好Omegalazer，感谢您联系英特尔技术支持。我们了解您使用的是英特尔®Optane™SSD 800P系列58GB，M.2 80mm PCIe 3.0,3D Xpoint，可加速您的WD Black 4TB HDD二级/数据驱动器的运行
系统安装在您的Samsung 970 pro 512gb上，当您从AHCI切换到RST并支持Optane时，您就遇到了Samsung *魔术师软件的问题。
如果我们推断正确，请查看以下信息： 
英特尔®Optane™SSD 800P系列58GB，M.2 80mm PCIe 3.0,3D Xpoint是SSD产品，您使用它的规格不同，因为该设备专为存储而非加速任何其他驱动器。
英特尔®Optane™内存产品专为此目的而设计，如果您遇到任何产品问题，您的保修请求可能会因您当前的配置而被拒绝。
使用英特尔®Optane™内存产品加速设备的基本要求是让您的BIOS设置与RST w / Optane支持一起使用。
此问题似乎与三星*魔术师软件完全相关，该软件似乎与您当前配置上的RST不兼容，我们建议您与三星联系以获得有关此第三方软件的进一步支持。我们希望您能找到此信息
非常有用。感谢您的耐心和理解。最重要的是，Josh B.Intel客户支持



以下为原文

Hello Omegalazer,
 
Thank you for contacting Intel Technical Support.
 
As we understand you are using an Intel® Optane™ SSD 800P Series 58GB, M.2 80mm PCIe 3.0, 3D Xpoint to accelerate your WD Black 4TB HDD secondary/data drive and your operating system is set up on your Samsung 970 pro 512gb and you are having issue with the Samsung* magician software at the moment that you switch from AHCI to RST w/ Optane support. If we inferred correctly please review the information below:
 

• The Intel® Optane™ SSD 800P Series 58GB, M.2 80mm PCIe 3.0, 3D Xpoint is an SSD product and you are using it out of the specs since this device was designed for storage and not to accelerate any other drive. The Intel® Optane™ Memory products are the ones designed for this purpose and in case that you experience any problems with your product your warranty request may be denied based on your current configuration.
  
• A basic requirement in order to use device acceleration with the Intel® Optane™ Memory products is to have your BIOS setup to work with RST w/ Optane support.
  
• This issue seems to be completely related to the Samsung* magician software that does not seems to be compatible with the RST on your current configuration and we advise you to contact Samsung to get further support about this 3rd party software.
  

 
We hope you find this information useful.
 
Thank you for your patience and understanding.
 
Best regards,
 
Josh B.
Intel Customer Support

为了回应上面发布的内容，这根本不是英特尔的问题。
戴尔升级到970专业版后，我遇到了同样的问题。
在不将系统更改为AHCI的情况下，魔术师无法与970交互，我无法安装专用的三星NVMe驱动程序。



以下为原文

To echo what was posted above, this is not an Intel issue at all.
 
I ran into the same issue with a Dell upgraded to a 970 Pro. Without changing the system to AHCI Magician could not interact with the 970 and I was unable to install the dedicated Samsung NVMe driver.

我很感激有识之士，谢谢！



以下为原文

I appreciate the insight, thank you!