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刘埃生

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[问答]

N9010A EXA升级,导入出厂校准数据后设备不再工作

嗨,我们有一台旧的N9010A频谱分析仪。
我们已经购买了Window7升级版(i7 CPU板)。
今天我们进行了升级。
我们严格按照手册进行。
这是一个漫长的过程,因为我们的设备安装了FW A01.50。
我们使用旧操作系统(XP)对A12.13进行了更新。
更新后,我们导出了工厂校准数据。
然后我们切换到新的CPU板。
首先一切都很好看。
导入出厂校准数据后,设备不再工作。
只有20-60MHz似乎有点 - 其余只是一条没有任何数据的直线。
此外,如果我们执行“全部对齐”手册,则会显示RF校准错误。
工厂恢复磁盘没有帮助。
旧的CPU板显示相同的行为。
随附,您会在更新后找到屏幕图片。
我们可以做些什么才能再次使用分析仪?
非常令人沮丧的是花了很多钱升级并留下了一个不再工作的工具。
Marcus 2.png52.4 KBAlignmentHistory.txt604字节

以上来自于谷歌翻译


     以下为原文

  Hi,
we have got an older N9010A Spectrum Analyzer. We have bought the Window7 Upgrade (i7 CPU Board). Today we performed the upgrade. We did it strictly according to the Manual. It was a lengthy procedure because our device had the FW A01.50 installed.

We performed an update to A12.13 using the old OS (XP). After the update we exported the factory calibration data.  

Then we switched to the new CPU Board. First everything looked good. After importing the factory calibration data the device is no longer working. Only the 20-60MHz seem to be sweeped - the rest is just a straight line without any data. In addition there is an RF calibration error displayed if we do a manual "Align All".

A factory restore of the disk did not help. The old CPU board shows the same behaviour.

Attached you find a picture of the screen after the update.

What can we do to get a working analyzer again ??

Very frustrating having spent a lot of money for the upgrade and being left with an istrument that is not working any more.

Marcus   
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李欢

2019-1-9 15:17:30
嗨马库斯,我和我们的支持工程师谈到了这个......我们将无法通过这个论坛直接帮助你。
这是我们需要与您一对一合作的问题。
您能否联系当地的安捷伦技术联络中心,重新解决此问题?
在美洲,联系信息是:免费电话+1 800 829-4444传真+1 800 829-4433小时美国东部时间上午8:00 - 晚上8:00,周一至周五期待帮助您......

以上来自于谷歌翻译


     以下为原文

  Hi Marcus,

I spoke to our support engineer about this...  

We won't be able to directly assist you via this forum.  This is an issue we need to work with you one-on-one. 

Can you contact your local Agilent Technical Contact Center regrding this issue please?

In the Americas, the contact info is:
toll-free +1 800 829-4444 
fax +1 800 829-4433 
hours 8:00am - 8:00pm ET, Mon - Fri 

Looking forward to helping you...
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刘埃生

2019-1-9 15:36:53
嗨,谢谢你的回答。
我们在德国,明天我们将联系德国的安捷伦。
我们希望他们能够帮助我们,因为我们没有服务合同!
说实话,整个更新过程根本不起作用,如硬件升级包手册中所述。
由于Windows问题,在XP上更新到A12.13根本不起作用(安装了所需XP SP3的MSXML 6.0 SP2会阻止安装MS SQL Server 2005,这是安装A12.13固件的一部分
EXA)。
这是MS SQL2005的一个已知问题。
我完全不相信安捷伦的测试结果。
仅仅为这个问题找到解决方案花了将近两个小时。
我们的EXA是100%库存 - 到目前为止我们没有安装任何额外的SW。
对于昂贵的设备来说,这是一个非常令人沮丧的经历 - 信号分析仪的成本超过10,000美元,而不是250美元的PC。
马库斯

以上来自于谷歌翻译


     以下为原文

  Hi,
thank you for your answer.

We are in Germany, We will contact Agilent in Germany tomorrow. Let's hope they will be able to help us as we do not have a Service contract!

To be honest, the whole update procedure was not working at all as described in the Manual of the HW Upgrade package.

Updating to A12.13 on XP was not working at all due to a Windows problem (MSXML 6.0 SP2 that was installed with the required XP SP3 prevents the Installation of MS SQL Server 2005 which ist part of the Installation of the A12.13 Firmware for the EXA).

That is a known problem with MS SQL2005. I don't believe that this was ever tested by Agilent at all. Finding a solution for this problem alone took us almost two hours.

Our EXA was 100% stock - so far we did not install any additional SW.


A very frustrating experience for equipment that expensive - that is a Signal Analyzer costing more than 10.000 USD and not a 250 buck PC.

Marcus
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李欢

2019-1-9 15:47:55
您好Marcus - 为了给您乐趣,我找到了您的联系方式... Telefon +49(0)7031 464 6333传真+49(0)7031 464 6336 Servicezeiten Montag bis Freitag von 8 bis 17您在这里是一个电子邮件地址
:德国,CONTACTCENTER(A-Germany,exgen1)我们想提供帮助。

以上来自于谷歌翻译


     以下为原文

  Hi Marcus -

To be helpful, I found this contact information for you...

Telefon +49 (0) 7031 464 6333 
Fax +49 (0) 7031 464 6336 
Servicezeiten Montag bis Freitag von 8 bis 17 Uhr 

and here is an email address:  GERMANY,CONTACTCENTER (A-Germany,exgen1)  

We want to help.
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刘埃生

2019-1-9 16:03:51
谢谢你。
我们明天会看到会发生什么......我会告诉你的。
马库斯

以上来自于谷歌翻译


     以下为原文

  Thank you for that.

We will see tomorrow what happens.....

I will Keep you posted.

Marcus
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