错误报告：Vega M GL在Adobe Premiere中不起作用

HelloVegaMGLfailure，我知道你在使用Vega M GL的Adobe Premiere时遇到了问题。关于这一点，我将非常乐意帮助你并通过复制它来检查问题，看看它是否显示相同的行为。
但是，我需要有关系统的更多信息，特别是系统支持实用程序和DxDiag。
可以使用我们的工具生成系统支持实用程序报告，您可以参考以下链接以便下载：https：//downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows
- 确保将创建的报告附加到此主题。另外，为了更好地帮助您处理您的请求，我需要检查有关您的计算机的一些信息。
请按照以下步骤操作：1。
在键盘上，按WinLogo键+ R.2。
在运行框中，输入dxdiag并按Enter.3。
单击“保存所有信息”（将其保存在桌面上）.4。
将报告附加到此主题.Regards，David V.



以下为原文

Hello VegaMGLfailure,

I understand that you are experiencing problems when using the Adobe Premiere with the Vega M GL. 

Regarding this, I will be more than glad to assist you and check the problem myself by replicating it here and see if it shows the same behavior. However, I will need more information of your system, specifically the System Support Utility and the DxDiag. The System Support Utility report can be generated with our tool, you can refer to the link below so you can download it: 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Make sure to attach the created report to this thread.

Also, To better assist you with your request, I will need to check some information about your computer. Please follow these steps: 

1. In the keyboard, press WinLogo key + R. 
2. In the Run box please type dxdiag and hit Enter.
3. Click on Save All Information (save it in your desktop). 
4. Attach the report to this thread. 

 
Regards,
David V

首先，我想对我的帖子格式不佳表示道歉，这是因为复制粘贴失败导致的。
我已将摘要视图系统实用程序截图附加到此帖子。
我还附上了一份全文dxdiag报告。
1）如果我提供的信息足够，请告诉我。
2）当我收到你的回复时，请告诉我。
3）如果您成功重现该错误，请告诉我。     
DxDiag.txt.zip 
21.0 K.       
s1.jpg 
165.6 K.



以下为原文

Firstly, I'd like to apologize from the poor formatting of my post which resulted from a failed copy paste.
 
I've attached the summary view system utility screenshot to this post.
 
I've also attached a full text dxdiag report.
 
1) Let me know if the information I've provided is sufficient.
 
2) Let me know when I will hear back from you.
 
3) Let me know if you successfully reproduce the bug.

•   DxDiag.txt.zip 21.0 K  
  
  
•   s1.jpg 165.6 K
  
  

HelloVegaMGLfailure，感谢您的回复。首先，我想对我的回复拖延很长时间道歉。
现在我们已经掌握了所有这些信息，我们将继续尝试并重现该问题。
在此期间，请告诉我您是使用英特尔®集成显卡进行视频导出还是使用Radeon *。
这一点很重要，因为如果问题与驱动程序有关，我们需要找出导致问题的适配器。您尝试使用之前没有使用过的适配器吗？
例如：如果您一直在使用Radeon *，那么请尝试使用英特尔®或其他方式。我希望收到您的回复。注意，David VIntel客户支持技术人员与英特尔公司签订合同



以下为原文

Hello VegaMGLfailure,

Thank you for your response.

First, I would like to apologize for the long delay of my reply. Now that we have all this information we will proceed to attempt and reproduce the problem. In the meantime, please tell me if you are using the Intel ® integrated graphics for the video export or the Radeon* one. This is important to know since, if the problem is related to driver, we need to find out which of the adapters is causing the problem.

Have you tried using whatever adapter you didn't use before? For example: If you have been using the Radeon* then try with the Intel ® or the other way around.

I hope to hear from you.


Regards,
David V
 
Intel Customer Support Technician
Under Contract to Intel Corporation

HelloVegaMGLfailure，我正在跟进您的情况并看到我们没有收到您的回复。您是否检查了上面提到的内容？如果您需要更多帮助，请不要犹豫回复。注意，David VIntel客户支持技术人员与英特尔公司签订合同



以下为原文

Hello VegaMGLfailure,

I am following up with your case and see that we have not heard back from you.

Have you checked what was mentioned above? 

If you need more assistance do not hesitate to reply.


Regards,
David V
 
Intel Customer Support Technician
Under Contract to Intel Corporation