亲爱的坎贝尔先生，
对于您使用我们的评估软件遇到的所有麻烦以及没有支持的所有疑问，我深表歉意。
这不是意法半导体想要与客户合作的方式。让我试着补救。
Windows XP 7兼容性
GUI与Windows XP和Windows 7兼容。报告了有关STEVAL-PCC009V2固件的兼容性问题，但我认为不是您的情况。
请分享您的配置和OS.Crashes显示的错误消息
软件开发团队不断致力于改进GUI，使其更加稳定和用户友好，但您的经验表明需要更加努力。
我们最近发布了GUI的2.0版本。请检查这个新版本是否修复了这些错误。
否则，我很乐意收集所有反馈，以改进软件.L6472不稳定
请分享有关您的发现的更多详细信息。特别是L6472配置和导致异常行为的操作条件。损坏的电路板
考虑到由于缺乏支持而导致的严重问题，我们将发送一套新的板来替换受损的板。只需给我发一封邮件，上面有你需要的材料和送货地址。最好的问候
恩里科波利
谨防
任何试图使用这些EVAL L647x板和stsw-spin002 GUI的人，
。除非您知道如何处理有缺陷的代码，否则请勿尝试评估此硬件。
L6470是STELLAR，电机运行时没有噪音。从来没有见过这样的东西。我确实听不到电机在安静的房间里以100 s / s的速度运行，我的耳朵紧挨着电机。
dSPIN Eval GUI有问题：
＃不会在一台带有必要附件的好的XP SP2机器上运行。另一位用户提到并得不到支持。 ST显然隐藏了一些东西。
在Win 7机器上安装＃，但W7发现它不兼容 - 将其设置为在XP SP2模式下运行。没有理由为这样一个新的旗舰产品线发布旧的错误代码。这个GUI会向板上传递一组寄存器值，这有多难以修复？ XP不再受支持，是时候让这个软件成长起来了。
＃糟糕的崩溃：
*损坏了电路板的寄存器数据，
* 6472寄存器自行更改。发送到电路板的虚假数据（在未按命令发送的示波器上捕获电机脉冲），
*硬碰撞摧毁了两个L6472
* GUI崩溃并指示板上没有的故障，
*如果允许运行10分钟到一小时，GUI崩溃（锁定），可以重新启动
* GUI崩溃，无法重新启动
然而，如果参数传递到电路板，GUI似乎运行正常，然后使用工具的“连接板”菜单项断开电路板 - 只需在以后进行更改时重新连接电路板。断开GUI时，USB电缆必须保持连接供电。
问题不在于上述故障中的电路板（通常），因为电机将继续运行正常，但GUI会突然出现并且必须重新启动。
L6472硬件也不稳定。当电机电压过高或过低时，它会变得很吓坏。如果您需要宽速度范围，请注意6472，如果电机电压过高，它的电流控制方法会很难。
没有任何借口可以拒绝这个或STs
支持他们的产品。这些集成电路非常出色，文档和支持都很低，这对于ST来说是一种耻辱，自20世纪80年代以来，它就是（或曾经）半导体行业的巨头。
以上来自于谷歌翻译
以下为原文
Dear Mr. Campbell,
I apologize for all the troubles you faced using our evaluation software and for all queries left without support.
This is not the way that STMicroelectronics wants to collaborate with its customers.Let me try to remedy.
Windows XP7 compatibility
The GUI is compatible with both Windows XP and Windows 7. Compatibility issues were reported about the STEVAL-PCC009V2 firmware, but I think it is not your case.
Please, share your configuration and the error message shown by the OS.Crashes
The software development team constantly works for improving the GUI making it more stable and user-friendly, but your experience shows that a stronger effort is needed.
We recently released the revision 2.0 of the GUI. Please, check if this new version fixes the bugs.
Otherwise I'll be glad to collect all your feedbacks for improving the software.L6472 instability
Please, share more details about your findings. In particular the L6472 configuration and the operating conditions causing the anomalous behaviour.Damaged boards
Considering the severe issues caused by the lack of support, we will send a new set of boards to replace the damaged ones. Just send me a mail with the material you need and the shipping address.Best Regards
Enrico Poli
BEWARE
to anyone attempting to use these EVAL L647x boards and the stsw-spin002 GUI,
. DON'T attempt to evaluate this hardware unless you know how to deal with the buggy code.
The L6470 is STELLAR, the motor runs with no audible noise. Never seen anything like it. I literally cannot hear the motor run at 100 s/s in a quiet room with my ear right next to the motor.
The dSPIN Eval GUI is buggy:
# wont run on a good XP SP2 machine with the necessary add ons. Another User mentioned that and got no support. Clearly ST are hiding something.
# installs on Win 7 machine but W7 finds it incompatible- sets it to run under XP SP2 mode. No excuse for issuing old buggy code for such a new, flagship product line. This GUI does is pass a set of register values to/from the board, how hard can that be to fix? XP is no longer supported, time to make this SW grow up.
# bad crashes:
*corrupted register data to/from the board,
* 6472 registers change on their own. spurious data sent to the board (caught motor pulses on a scope that were not sent under command),
*hard crashes that destroyed two L6472s
* GUI crashes and indicates faults that are not on the board,
*GUI crashes (locks up) if allowed to run for 10 minutes to an hour, can be restarted
* GUI crashes and cannot be restarted
The GUI, however, does seem to operate OK if the parameters are passed to the board, then the board is disconnected using the Tools ''Connect board'' menu item- just reconnect the board later when changes are to be made. The USB cable must remain connected to supply power while the GUI is disconnected.
The problem is not the board (usually) in the above faults as the motor will continue to run OK, but the GUI freaks out and has to be restarted.
The L6472 hardware is also unstable. It freaks out when motor voltage is too high or too low. BEWARE of the 6472 if you need a wide speed range, its a current control method it will freak out hard if the motor voltage is too high.
Theres no excuse for this or STs refusal
to support their product. The ICs are stellar, the documentation and support are sub -par and thats a shame for ST which is (or was) a giant in the semiconductor industry since the 1980s.
亲爱的坎贝尔先生，
对于您使用我们的评估软件遇到的所有麻烦以及没有支持的所有疑问，我深表歉意。
这不是意法半导体想要与客户合作的方式。让我试着补救。
Windows XP 7兼容性
GUI与Windows XP和Windows 7兼容。报告了有关STEVAL-PCC009V2固件的兼容性问题，但我认为不是您的情况。
请分享您的配置和OS.Crashes显示的错误消息
软件开发团队不断致力于改进GUI，使其更加稳定和用户友好，但您的经验表明需要更加努力。
我们最近发布了GUI的2.0版本。请检查这个新版本是否修复了这些错误。
否则，我很乐意收集所有反馈，以改进软件.L6472不稳定
请分享有关您的发现的更多详细信息。特别是L6472配置和导致异常行为的操作条件。损坏的电路板
考虑到由于缺乏支持而导致的严重问题，我们将发送一套新的板来替换受损的板。只需给我发一封邮件，上面有你需要的材料和送货地址。最好的问候
恩里科波利
谨防
任何试图使用这些EVAL L647x板和stsw-spin002 GUI的人，
。除非您知道如何处理有缺陷的代码，否则请勿尝试评估此硬件。
L6470是STELLAR，电机运行时没有噪音。从来没有见过这样的东西。我确实听不到电机在安静的房间里以100 s / s的速度运行，我的耳朵紧挨着电机。
dSPIN Eval GUI有问题：
＃不会在一台带有必要附件的好的XP SP2机器上运行。另一位用户提到并得不到支持。 ST显然隐藏了一些东西。
在Win 7机器上安装＃，但W7发现它不兼容 - 将其设置为在XP SP2模式下运行。没有理由为这样一个新的旗舰产品线发布旧的错误代码。这个GUI会向板上传递一组寄存器值，这有多难以修复？ XP不再受支持，是时候让这个软件成长起来了。
＃糟糕的崩溃：
*损坏了电路板的寄存器数据，
* 6472寄存器自行更改。发送到电路板的虚假数据（在未按命令发送的示波器上捕获电机脉冲），
*硬碰撞摧毁了两个L6472
* GUI崩溃并指示板上没有的故障，
*如果允许运行10分钟到一小时，GUI崩溃（锁定），可以重新启动
* GUI崩溃，无法重新启动
然而，如果参数传递到电路板，GUI似乎运行正常，然后使用工具的“连接板”菜单项断开电路板 - 只需在以后进行更改时重新连接电路板。断开GUI时，USB电缆必须保持连接供电。
问题不在于上述故障中的电路板（通常），因为电机将继续运行正常，但GUI会突然出现并且必须重新启动。
L6472硬件也不稳定。当电机电压过高或过低时，它会变得很吓坏。如果您需要宽速度范围，请注意6472，如果电机电压过高，它的电流控制方法会很难。
没有任何借口可以拒绝这个或STs
支持他们的产品。这些集成电路非常出色，文档和支持都很低，这对于ST来说是一种耻辱，自20世纪80年代以来，它就是（或曾经）半导体行业的巨头。
以上来自于谷歌翻译
以下为原文
Dear Mr. Campbell,
I apologize for all the troubles you faced using our evaluation software and for all queries left without support.
This is not the way that STMicroelectronics wants to collaborate with its customers.Let me try to remedy.
Windows XP7 compatibility
The GUI is compatible with both Windows XP and Windows 7. Compatibility issues were reported about the STEVAL-PCC009V2 firmware, but I think it is not your case.
Please, share your configuration and the error message shown by the OS.Crashes
The software development team constantly works for improving the GUI making it more stable and user-friendly, but your experience shows that a stronger effort is needed.
We recently released the revision 2.0 of the GUI. Please, check if this new version fixes the bugs.
Otherwise I'll be glad to collect all your feedbacks for improving the software.L6472 instability
Please, share more details about your findings. In particular the L6472 configuration and the operating conditions causing the anomalous behaviour.Damaged boards
Considering the severe issues caused by the lack of support, we will send a new set of boards to replace the damaged ones. Just send me a mail with the material you need and the shipping address.Best Regards
Enrico Poli
BEWARE
to anyone attempting to use these EVAL L647x boards and the stsw-spin002 GUI,
. DON'T attempt to evaluate this hardware unless you know how to deal with the buggy code.
The L6470 is STELLAR, the motor runs with no audible noise. Never seen anything like it. I literally cannot hear the motor run at 100 s/s in a quiet room with my ear right next to the motor.
The dSPIN Eval GUI is buggy:
# wont run on a good XP SP2 machine with the necessary add ons. Another User mentioned that and got no support. Clearly ST are hiding something.
# installs on Win 7 machine but W7 finds it incompatible- sets it to run under XP SP2 mode. No excuse for issuing old buggy code for such a new, flagship product line. This GUI does is pass a set of register values to/from the board, how hard can that be to fix? XP is no longer supported, time to make this SW grow up.
# bad crashes:
*corrupted register data to/from the board,
* 6472 registers change on their own. spurious data sent to the board (caught motor pulses on a scope that were not sent under command),
*hard crashes that destroyed two L6472s
* GUI crashes and indicates faults that are not on the board,
*GUI crashes (locks up) if allowed to run for 10 minutes to an hour, can be restarted
* GUI crashes and cannot be restarted
The GUI, however, does seem to operate OK if the parameters are passed to the board, then the board is disconnected using the Tools ''Connect board'' menu item- just reconnect the board later when changes are to be made. The USB cable must remain connected to supply power while the GUI is disconnected.
The problem is not the board (usually) in the above faults as the motor will continue to run OK, but the GUI freaks out and has to be restarted.
The L6472 hardware is also unstable. It freaks out when motor voltage is too high or too low. BEWARE of the 6472 if you need a wide speed range, its a current control method it will freak out hard if the motor voltage is too high.
Theres no excuse for this or STs refusal
to support their product. The ICs are stellar, the documentation and support are sub -par and thats a shame for ST which is (or was) a giant in the semiconductor industry since the 1980s.
举报
