英特尔
直播中

杨兢兢

7年用户 204经验值
私信 关注
[问答]

Microsoft Surface呈现桌面时图像不会填充集线器屏幕

你好，
我们在教室里有许多中心，而且大部分都运作良好。
我们目前正在寻找适用于教师的新设备，而Microsoft Surface将在列表中进行查看 - 但是从Surface向Unite呈现时存在一个奇怪的问题。
在呈现桌面时，图像不会填充集线器屏幕。
相反，它出现在中心，顶部和底部出现白色或黑色条纹（参见附件IMG_0631.jpg）。
左侧和右侧也有黑条，这有意义，因为Surface屏幕的宽高比与集线器不匹配，所以我可以看到它们存在的原因，但顶部和底部似乎是一个错误。
它还会影响虚拟指针在投影屏幕上的位置。
有趣的是，这仅影响WebRTC模式 - 如果集线器已禁用，则图像显示正确（IMG_0632.jpg），但这对我们来说不是一个选项，因为它非常慢且缺乏音频。
如果Surface在演示开始时恰好处于纵向模式（IMG_0633.jpg），事情变得更糟 - 我的猜测是客户端在将其锁定回横向模式之前收集屏幕分辨率。     
IMG_0633.JPG
438.9 K.      
IMG_0632.JPG
520.5 K.      
IMG_0631.JPG
689.1 K.

以上来自于谷歌翻译


以下为原文

Hello,

We have a number of hubs in classrooms and for the most part it is working well. We are currently looking at new devices for teachers and the Microsoft Surface is on the list to be looked at - however there is an odd issue when presenting to Unite from a Surface.

When presenting the desktop, the image doesn't fill the hubs screen. Instead, it appears in the centre with white or black bars appearing at the top and bottom (See attached IMG_0631.jpg). There are also black bars at the left and right, which make sense as the aspect ratio of the Surface's screen doesn't match the hub, so I can see why they exist, but the top and bottom seem to be a bug. It also affects where the virtual pointer is located on the projected screen.

Interestingly this only affects WebRTC mode - if the hub has this disabled the image appears correct (IMG_0632.jpg) but that's not an option for us as it is quite slow and lacks audio.

Things get far worse if the Surface happened to be in portrait mode when presentation started (IMG_0633.jpg) - my guess is that the client collects the screen resolution before it locks it back into landscape mode.


回帖（7）

汤宇

2018-10-29 14:39:54
您好Phil.Price，感谢您加入我们的英特尔®社区。我们了解您在Microsoft Surface *中遇到英特尔®统一的图形问题。为了更好地为您提供帮助，请继续向我提供以下信息：
HUB /客户端计算机详情HUB制造商：HUB型号和SKU：客户端型号：Windows操作系统（如果Win10提供版本号，32位或64位）和更新版本：IntelUnite®客户端版本
：如果扩展显示提供版本时出现问题：IntelUnite®HUB版本：IntelUnite®服务器版本：Intel Unite App扩展显示驱动程序版本：HUB和客户端图形驱动程序版本和供应商：Intel插件信息（如果适用）名称
插件：插件版本：此外，您可以尝试我们最新的IntelUnite®应用程序扩展显示驱动程序，此更新的驱动程序可解决可能由安装了IntelUnite®客户端应用程序的扩展显示驱动程序引起的一些图形问题。要安装更新，
下载英特尔
将扩展的Display.mui.msi文件联合到目标系统并启动该文件。我希望这有帮助.Regards，Diego S.

以上来自于谷歌翻译


以下为原文

Hello Phil.Price,
 
 Thank you for joining our Intel ® Community.
I understand that you are experiencing Graphic issues with Intel® unite in your Microsoft Surface*.
In order to assist you better, please go ahead and provide me with the following information:
HUB/Client computer details
HUB manufacturer(s):
HUB model(s) and SKU:
Client model(s):
Windows OS (provide Version number if Win10, and 32- or 64-bit) and update version:
Intel Unite® Client version:
If problem happens with Extended Display provide version:
Intel Unite® HUB version:
Intel Unite® Server version:
Intel Unite App Extended display driver version:
HUB and Client Graphics Driver version and vendor:
Intel Plug in information (If applies)
Name of the plugin:
Plugin Version:
Also, you may try our newest Intel Unite® app Extended Display Driver, this updated driver resolves some graphics issues that might be caused by the extended display driver installed with the Intel Unite® client application.
To install the update, download the Intel Unite Extended Display.mui.msi file to the intended system and launch the file.
I hope this helps.
Regards,
Diego S.
 
举报

李玉鑫

2018-10-29 14:58:47
引用: jerry1978 发表于 2018-10-29 10:09
您好Phil.Price，感谢您加入我们的英特尔®社区。我们了解您在Microsoft Surface *中遇到英特尔®统一的图形问题。为了更好地为您提供帮助，请继续向我提供以下信息：
HUB /客户端计算机详情HUB制造商：HUB型号和SKU：客户端型号：Windows操作系统（如果Win10提供版本号，32位或64位）和更新版本：IntelUnite®客户端版本
...

嗨迭戈，谢谢你的回复。
对于延迟道歉，我无法一直访问表面设备（因为我们目前只测试）
HUB制造商：英特尔
HUB型号和SKU：Compute Stick STK2MV64CC
客户端模型：Microsoft Surface Pro
Windows操作系统（如果是Win10，则提供版本号，32位或64位）和更新版本：Windows 10 Education 1709 x64
IntelUnite®客户端版本：3.3.153.36
如果扩展显示提供版本时出现问题：无论是否有扩展显示都会出现问题
IntelUnite®HUB版本：3.3.153.36
英特尔Unite®服务器版本：我不知道如何找到它，但我升级到3.3 PV4包中的版本
Intel Unite App Extended显示驱动程序版本：N / A.
HUB和客户端图形驱动程序版本和供应商：
枢纽：
Intel HD Graphics 515版本23.20.16.4973
客户：
Intel Iris Plus 640版本24.20.100.6136
英特尔插件信息（如果适用）
插件名称：N / A.
插件版本：N / A.

以上来自于谷歌翻译


以下为原文

Hi Diego, thanks for your response. Apologies for the delay, I don't have access to a surface device all the time (as we are currently only testing)
 
HUB manufacturer(s): Intel
HUB model(s) and SKU: Compute Stick STK2MV64CC
Client model(s): Microsoft Surface Pro
Windows OS (provide Version number if Win10, and 32- or 64-bit) and update version: Windows 10 Education 1709 x64
Intel Unite® Client version: 3.3.153.36
If problem happens with Extended Display provide version: Problem occurs with or without extended display
Intel Unite® HUB version: 3.3.153.36
Intel Unite® Server version: I'm not sure how to find this out, but I upgraded to the version in the 3.3 PV4 package
Intel Unite App Extended display driver version: N/A
HUB and Client Graphics Driver version and vendor:
 
HUB:
Intel HD Graphics 515 version 23.20.16.4973
 
Client:
Intel Iris Plus 640 version 24.20.100.6136
 
Intel Plug in information (If applies)
Name of the plugin: N/A
Plugin Version: N/A
举报

汤宇

2018-10-29 15:10:38
引用: cd340823 发表于 2018-10-29 10:28
嗨迭戈，谢谢你的回复。
对于延迟道歉，我无法一直访问表面设备（因为我们目前只测试）
HUB制造商：英特尔

您好Phil.Price感谢您的回复。我们正在进一步调查您遇到的问题，我们会尽快与您联系。与此同时，您是否能够测试我们最新的IntelUnite®应用程序扩展显示驱动程序？
我希望尽快收到你的来信.Regards，Diego S.

以上来自于谷歌翻译


以下为原文

Hello Phil.Price
Thank you for your response.
We are currently investigating further regarding the issue that you are experiencing, we will contact you as soon as possible.
In the meantime, were you able to test our newest Intel Unite® app Extended Display Driver?
I hope to hear from you soon.
 
Regards,
Diego S.
 
举报

杨兢兢

2018-10-29 15:23:05
引用: jerry1978 发表于 2018-10-29 10:39
您好Phil.Price感谢您的回复。我们正在进一步调查您遇到的问题，我们会尽快与您联系。与此同时，您是否能够测试我们最新的IntelUnite®应用程序扩展显示驱动程序？
我希望尽快收到你的来信.Regards，Diego S.

谢谢迭戈，
我试图从链接安装扩展视频驱动程序，但它告诉我驱动程序已经是最新的，因此可能与版本与3.3.153程序包相同。
一些额外的信息 - 今天我有一个来自另一所学校的同事与他的联想Miix 720，它在很多方面与Surface非常相似，所以我让他尝试演示。
他的设备显示了相同的信箱屏幕。
我相信这与设备的超高分辨率有关（Surface上的2736x1824 - 没想到检查联想）。
降低分辨率确实可以填充屏幕，但这对我们的客户来说并不是一个真正的选择。
问候，
菲尔

以上来自于谷歌翻译


以下为原文

Thanks Diego,
 
I've tried to install the extended video driver from the link, however it tells me that the driver is already up to date, so presumably it is the same version as ships with the 3.3.153 package.
 
Some additional information - today I had a colleague from another school on site with his Lenovo Miix 720, which is in many ways very similar to the Surface, so I asked him to try presenting. His device showed the same letterboxed screen.
 
I believe it has something to do with the ultra high resolution of the devices (2736x1824 on the Surface - didn't think to check the Lenovo). Lowering the resolution does allow the screen to be filled, however this isn't really an option for our clients.
 
Regards,
Phil
举报

更多回帖

7 0 0

相关问答

集线器 surface
发帖
电子发烧友APP
|投诉反馈|电子发烧友网
© 2021 bbs.elecfans.com
湘ICP备2023018690号
×
20
完善资料，
赚取积分