请你详细说明配置。
您的客户正在运行哪种Desktop Agent以及它的版本是什么？
您使用的是什么网格卡？
您的客户使用什么vGPU配置文件？
在崩溃的时候，你在VM的事件日志中看到了什么吗？
你能从崩溃中捕获内存转储吗？
您是否偶然设置了任何电源配置文件 - 如果是这样，请确保VM电源设置未设置为关闭机器或显示器电源。
您说问题发生在24-48小时后，但是使用Excel触发。
因此，我了解如果您在最初的24小时左右在VM上运行Excel，那么运行Excel会导致崩溃，然后在24-48小时内运行Excel。
？
以上来自于谷歌翻译
以下为原文
Please can you elaborate on the configuration.
What Desktop Agent is your customer running and what version is it ?
What Grid card are you using ?
What vGPU profile is your customer using ?
Do you see anything in the Event Log for the VM around the time it crashes ?
Are you able to capture a memory dump from the crash ?
Do you by chance have any power profiles set - if so make sure that the VM Power Settings are not set to Power Off the machine or the display.
You say that the problem happens after 24-48 hours but is triggered by use of Excel.
So do I understand that if you run Excel on the VM in the first 24 hours or so its OK and then between 24-48 hours running Excel causes the crash. ?
请你详细说明配置。
您的客户正在运行哪种Desktop Agent以及它的版本是什么？
您使用的是什么网格卡？
您的客户使用什么vGPU配置文件？
在崩溃的时候，你在VM的事件日志中看到了什么吗？
你能从崩溃中捕获内存转储吗？
您是否偶然设置了任何电源配置文件 - 如果是这样，请确保VM电源设置未设置为关闭机器或显示器电源。
您说问题发生在24-48小时后，但是使用Excel触发。
因此，我了解如果您在最初的24小时左右在VM上运行Excel，那么运行Excel会导致崩溃，然后在24-48小时内运行Excel。
？
以上来自于谷歌翻译
以下为原文
Please can you elaborate on the configuration.
What Desktop Agent is your customer running and what version is it ?
What Grid card are you using ?
What vGPU profile is your customer using ?
Do you see anything in the Event Log for the VM around the time it crashes ?
Are you able to capture a memory dump from the crash ?
Do you by chance have any power profiles set - if so make sure that the VM Power Settings are not set to Power Off the machine or the display.
You say that the problem happens after 24-48 hours but is triggered by use of Excel.
So do I understand that if you run Excel on the VM in the first 24 hours or so its OK and then between 24-48 hours running Excel causes the crash. ?
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