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安装了集线器应用程序后，它现在启动到帐户，因为它会说它会自动打开英特尔联合，我不能用鼠标做任何事情。 我不能用ALT Enter翻转屏幕。 我不能用F4关闭屏幕，我无法用alt输入最大化pinbox窗口。 我必须翻转一下，直到我可以从键盘上找到任务管理器并进入联合应用程序然后结束任务。 我不能指望最终用户能够做到这一点。 以上来自于谷歌翻译 以下为原文 Hello, After installing the hub app it now boots into the account as it said it would however when it auto opens intel unite, I can't do anything with the mouse. I can't flip screens with ALT Enter. I can't close screens with F4, I can't maximize the pinbox window with alt enter. I have to flop around for a bit until I can get to task manager from the keyboard and get to the unite app and then end task. I can't expect an end user to get that far. 
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6个回答
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Hellojmillerick，感谢您在英特尔®社区上发帖。当Hub®Unite应用程序在Hub单元中打开时，我可以看到您遇到鼠标问题。我想首先收集一些信息，请提供给我
您正在运行的英特尔®Unite版本，以及版本（企业版或独立版）.Regards，David VIntel客户支持技术人员与英特尔公司签订的合同 以上来自于谷歌翻译 以下为原文 Hello jmillerick, Thank you for posting on the Intel ® communities. I can see that you are experiencing problems with the mouse when the Intel ® Unite app is open in the Hub unit. I would like to first gather some information, please provide me with the Intel ® Unite version you are running right now, as well as the edition (Enterprise or Standalone). Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation |
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jerry1978 发表于 2018-10-24 09:02 你好， 谢谢你回到我身旁。 我不是在电脑前，因为它是在客户端，但我可以告诉你我昨天从英特尔下载了软件。 我记得3.2或3.3。 这是一个独立的环境。 以上来自于谷歌翻译 以下为原文 Hello, Thanks for getting back to me. I'm not in front of the computer as it is at a client's but I can tell you I downloaded the software from Intel yesterday. 3.2 or 3.3 if I recall. It is a standalone environment.
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Hellojmillerick，感谢您的回复。在这种情况下，经过一些研究后，我发现当英特尔®Unite应用程序在集线器中运行时，鼠标无效。 在安装过程中，您可以选择一个选项，以便在系统启动时应用程序不会自动打开，但是当应用程序打开时使用鼠标时则无法启用。我希望这有帮助.Regards，David VIntel客户支持 技术人员与英特尔公司签订合同 以上来自于谷歌翻译 以下为原文 Hello jmillerick, Thank you for your response. In this case, after some research I found that the mouse does not work when the Intel ® Unite app is running in the hub. During the installation you can select an option so that the app does not open automatically when the system boots, but when it comes to using the mouse when the app is open it is not possible. I hope this helps. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation |
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jerry1978 发表于 2018-10-24 09:28 谢谢 - 在这种情况下，我建议将其用于下一版本的功能改进以解决该问题。 以上来自于谷歌翻译 以下为原文 Thanks - in that case I'd recommend that this be in the feature improvement for the next version to fix that issue. |
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这是要求功能修复/改进的正确位置吗？ 以上来自于谷歌翻译 以下为原文 Is this the correct place to ask for feature fixes/improvements? |
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Hellojmillerick，感谢您的回复。这是正确的，我将提交此建议，可以考虑将来的更新和可添加的功能。 感谢您的反馈！此致，David VIntel客户支持技术人员与英特尔公司签订合同 以上来自于谷歌翻译 以下为原文 Hello jmillerick, Thank you for your response. That is correct, I will submit this as a suggestion that can be taken into consideration for future updates and features that can be added. I appreciate your feedback! Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation |
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