Vivado Webpack 2017.3安装失败

你好@ fandrei，
我一直在与其他一些安装专家交谈，结果发现我们之前见过其他一些类似问题的用户，问题是因为如果任何版本的Vivado安装程序无法在Windows上启动，那么你就是
需要检查“服务器”服务状态的服务设置。
我们的安装程序似乎需要运行此服务。
你能否仔细检查一下你的箱子是否正常运行？
请参阅下面的截图。
如果它没有运行，你可以启动它，然后看看安装程序是否可以成功启动吗？
谢谢
亲切的问候，
阿纳托利柯伦
亲切的问候，Anatoli Curran，Xilinx技术支持-----------------------------------------
--------------------------------不要忘记回复，工作，并接受解决方案.----
--------------------------------------------------
-------------------
在原帖中查看解决方案



以下为原文

Hello @fandrei,
 
I have been talking to some other install experts and it turns out that we have seen some other users with the similar issue before and the issue was due to the fact that if the Vivado installer of any versions cannot be launched on Windows, you’d need to check the services settings for the status of 'Server' service. It seems our installer need this service running.
 
Can you please double check if this is up and running in your case? See my screenshot below.
If it's not running, can you start this up and then see if the installer can successfully be started then? Thanks
 
Kind Regards,
Anatoli Curran
Kind Regards,
Anatoli Curran,
Xilinx Technical Support
-------------------------------------------------------------------------
Don’t forget to reply, kudo, and accept as solution.
-------------------------------------------------------------------------View solution in original post

嗨@ fandrei，
1.您在Vivado Webpack 2017.3中使用了哪个操作系统及其版本？
2.看看这个AR可以帮助你解决这个问题.https：//www.xilinx.com/support/answers/60118.html
3.您是否已在计算机上安装了microsrosoft redistributable 2015？
如果没有，请先安装。
问候，
hemangd



以下为原文

Hi @fandrei,
 
1. Which OS and its version are you using for Vivado Webpack 2017.3 ? 
2. Have a look at this AR which may help you on this issue. https://www.xilinx.com/support/answers/60118.html
3. Have you installed microsoft redistributable 2015 on your machine? If not, please install it first. 
 
Regards,
hemangd

1. Windows 7 x64
这篇文章看起来很过时了。
例如，安装文件不再名为xsetup.exe
3.哪个可再发行？
如果您的意思是VC ++ 2015 redist  - 我只安装了VC ++ 2017可再发行组件，并且在更高版本存在时无法安装2015版本。



以下为原文

1. Windows 7 x64
2. This article looks very outdated. For instance, the setup file isn't named xsetup.exe anymore
3. Which redistributable? If you mean VC++ 2015 redist - I have only the VC++ 2017 redistributable installed, and the version from 2015 can't be installed when the later version is present.

嗨@ fandrei，
1. VC ++ 2015需要Vivado 2017.3。
你必须安装它。
要下载它，您可以访问http://www.microsoft.com/en-us/download/details.aspx?id = 52685  - 安装后，您需要重新启动系统。
2.您是否可以提供错误消息的快照或您在静默失败之前遇到的任何最后弹出窗口？
3.如果您在计算机上使用任何Vivado，还要尝试使您的防病毒在某些时候处于非活动状态。
问候，
hemangd



以下为原文

Hi @fandrei,
 
1. VC++ 2015 requires for Vivado 2017.3 . You have to install it. To download it you can go through https://www.microsoft.com/en-us/download/details.aspx?id=52685     - After installing it, you need to reboot your system.
 
2. And can you provide the snapshot of the error message or any last pop up you face before it fails silently? 
3. Also try to make your antivirus inactive for sometime while installing Vivado if you are using any on your machine.
 
Regards,
hemangd
 

你好@ fandrei，
你能否提供一个截图“我启动设置exe并显示”解压缩“窗口，然后显示权限提升请求。”，进行检查？
只是为了仔细检查，你有没有机会在你的桌面上有一个文件夹，如“GodMode”？
有些人（参见此论坛主题：
https://forums.xilinx.com/t5/Installation-and-Licensing/Vivado-2017-2-install-on-Windows-10-pro-fails/mp/808898#M19817），通过删除文件夹解决了问题
他们可以安装Vivado。
有一种方法可以在命令行（非gui / batch）模式下运行xsetup。
Checkug973，“批处理模式安装流程”一节（第31页）（https://www.xilinx.com/support/documentation/sw_manuals/xilinx2017_3/ug973-vivado-release-notes-install-license.pdf）。
尝试在批处理模式下安装Vivadoin，看看是否可以继续。
如果仍然无效，请分享您的/应该在C： Users  users_name> 。Xilinx  xinstall位置创建的xinstall_xxxxxxxxxxx.log文件。
谢谢，
阿纳托利
亲切的问候，Anatoli Curran，Xilinx技术支持-----------------------------------------
--------------------------------不要忘记回复，工作，并接受解决方案.----
--------------------------------------------------
-------------------



以下为原文

Hello @fandrei,
 
Can you please provide a screenshot of "I start the setup exe and it shows the "extracting" window, and then it shows the privilege elevation request.", for examination?
 
Just to double check with you, do you have by any chance a folder on your desktop such as "GodMode"? Some people (see this forum topic:
https://forums.xilinx.com/t5/Installation-and-Licensing/Vivado-2017-2-install-on-Windows-10-pro-fails/m-p/808898#M19817), have resolved the issue by just deleting the folder and they could then able to install Vivado.
 
There is a way to run xsetup in command-line (non-gui/batch) mode. Check ug973, "Batch Mode Installation Flow" section on page 31 (https://www.xilinx.com/support/documentation/sw_manuals/xilinx2017_3/ug973-vivado-release-notes-install-license.pdf). Try installing Vivado in the batch mode and see if you can proceed further.
 
If still doesn't work, please share your xinstall_xxxxxxxxxxx.log file that would/should get created under  C:Users<users_name>.Xilinxxinstall location.
 
Thanks,
Anatoli
Kind Regards,
Anatoli Curran,
Xilinx Technical Support
-------------------------------------------------------------------------
Don’t forget to reply, kudo, and accept as solution.
-------------------------------------------------------------------------

嗨@fandrei，
1.尝试使用管理员权限运行安装程序。
（右键单击>以管理员身份运行）。
2.在防病毒程序中添加例外 - 如果有的话。
检查任务管理器以验证设置是否仍在后台运行，或者是否已完全停止。
--------------------------------------------------
------------如果提供的信息有用，请将相应的答案标记为“接受为解决方案”。将“Kudos”发送到您认为有用并回复的帖子.-----
--------------------------------------------------
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以下为原文

Hi @fandrei,
 
1. Try to run setup with administrator privileges. (Right click> run as admin).
2. Add exception for this in the antivirus program- if any.
Checking the task manager to verify if setup is still running in background or it is completely stopped.
 
--------------------------------------------------------------
Please mark the appropriate answer as "Accept as solution" if information provided is helpful.
Give 'Kudos' to a post which you think is useful and reply oriented.
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嗨@hemangd
1.这是不可能的，因为VC ++ 2015 redist和VC ++ 2017 redist拒绝一起安装。
但是，我已经在一个干净的VM中进行了测试，并且该设置适用于VC ++ 2017 redist。
所以，原因必须是其他地方。
2.没有任何错误消息。
没有弹出窗口。
设置显示的最后一个窗口是UAC权限升级请求。
这没有用。



以下为原文

Hi @hemangd
 
1. It's just impossible, because VC++ 2015 redist and VC++ 2017 redist refuse to install together. However, I've done a test in a clean VM and the setup works well with VC++ 2017 redist. So, the reason must be somewhere else.
 
2. There isn't any error message. And no popups. The last window that the setup shows is the UAC privilege escalation request.
 
3. This didn't help.

你好@anatoli，
>你能否提供一个截图“我启动设置exe并显示”解压缩“窗口，然后显示权限提升请求。”，进行检查？
请参阅附件。
截取UAC窗口的屏幕截图是不可能的，Windows不允许这样做。
>只是要仔细检查一下，您是否有任何机会在您的桌面上有一个文件夹，如“GodMode”？
不。
>有一种方法可以在命令行（非gui / batch）模式下运行xsetup。
我不知道如何获取该xsetup.exe文件，因为您的自提取器总是在退出时删除它（在我遇到错误的情况下）。
>如果仍然无效，请分享您的/应该在C： Users  users_name> 。Xilinx  xinstall位置创建的xinstall_xxxxxxxxxxx.log文件。
我的用户个人资料中没有任何“.Xilinx”文件夹。



以下为原文

Hello @anatoli,
 
> Can you please provide a screenshot of "I start the setup exe and it shows the "extracting" window, and then it shows the privilege elevation request.", for examination?
 
See the attachment. Taking screenshots of the UAC windows is impossible, Windows doesn't allow that.
 
> Just to double check with you, do you have by any chance a folder on your desktop such as "GodMode"?
 
Nope.
 
> There is a way to run xsetup in command-line (non-gui/batch) mode.
 
I have no idea how to get that xsetup.exe file, because your self-extractor always deletes it when exiting (in the case of the error I have, too).
 
> If still doesn't work, please share your xinstall_xxxxxxxxxxx.log file that would/should get created under  C:Users<users_name>.Xilinxxinstall location.
 
There is no any ".Xilinx" folder in my user profile.

你好@prathikm
1.自提取器窗口，没有UAC提示，然后无声地失败
2.没有成功
>检查任务管理器以验证设置是否仍在后台运行或者是否已完全停止。
它完全停止了。



以下为原文

Hello @prathikm
 
1. Self-extractor window and no UAC prompt, and then it fails silently
2. No success
 
> Checking the task manager to verify if setup is still running in background or it is completely stopped.
 
It's stopped completely.

嗨@ fandrei，
你在使用虚拟机吗？
问候，
hemangd



以下为原文

Hi @fandrei, 
 
Are you using Virtual Machine ?
 
Regards,
hemangd

嗨@fandrei，
这可能是重复的，但目的是帮助文件运行 -  >> [“批量安装也不起作用。”]所以你说批处理模式也崩溃而没有任何消息？ - 试试这个流程>右键单击。
exe>属性和更改兼容模式>选择Win7，在底部检查运行为Admin.-尝试更改UAC设置（因为您是管理员）。
控制面板>搜索用户帐户控制>从不通知。我猜在UAC提示后，可以对屏幕截图应用打印屏幕选项。
- 检查IT，例如修复机器的注册表文件（重置.exe） - 向他们询问有关exe rstassociations等的信息（我不推荐任何第三方应用程序）。
- 尝试完全禁用防病​​毒软件（几分钟选项）并重新运行.exe。
--------------------------------------------------
------------如果提供的信息有用，请将相应的答案标记为“接受为解决方案”。将“Kudos”发送到您认为有用并回复的帖子.-----
--------------------------------------------------
-------



以下为原文

Hi @fandrei,
 
This may be repetitive, but the intention is to help the file run -

- >>["Batch installation doesn't work either."]
So you are saying batch mode also crashes without any message?

- Try this flow > Right click .exe> Properties and change Compatibity mode > Select Win7 and at the bottom check run as Admin.

- Try changing the UAC settings (as you are admin). Control Panel > Search for User account control > Never notify.
I guess Print screen option can be applied for screen shots after UAC prompt.
 


 - Check with IT on fixing the registry files (resetting .exe) of your machine for example - ask them about exe rstassociations etc. (I cannot recommend any 3rd party apps).


- Try completely disabling your antivirus (for few minutes option) and re-running the .exe.
 
--------------------------------------------------------------
Please mark the appropriate answer as "Accept as solution" if information provided is helpful.
Give 'Kudos' to a post which you think is useful and reply oriented.
--------------------------------------------------------------
 

此外，系统的日期和时间是否正确？
如果生成了xinstall日志文件，请分享。
（它应该位于C： Users \。Xilinx  xinstall目录下）
--------------------------------------------------
------------如果提供的信息有用，请将相应的答案标记为“接受为解决方案”。将“Kudos”发送到您认为有用并回复的帖子.-----
--------------------------------------------------
-------



以下为原文

Also, is the date and time of the system correct?
If xinstall log file is generated, please share. (It should be somewhere at C:Users.Xilinxxinstall directory)
 
--------------------------------------------------------------
Please mark the appropriate answer as "Accept as solution" if information provided is helpful.
Give 'Kudos' to a post which you think is useful and reply oriented.
--------------------------------------------------------------

@anatoli
>所以你说批处理模式也崩溃而没有任何消息？
是。
>  - 尝试此流程>右键单击.exe>属性并更改兼容模式>选择Win7，然后在底部选中以管理员身份运行。
全部都一样。
UAC提示弹出，然后静默退出。
>  - 尝试更改UAC设置（因为您是管理员）。
控制面板>搜索用户帐户控制>从不通知。>我猜在UAC提示后，可以对屏幕截图应用打印屏幕选项。
随着UAC提示关闭，没有什么可以截屏。
我启动xsetup.exe，它开始做某事然后静默退出。
没有消息，也没有创建日志文件。
>  - 检查IT部门，例如修复机器的注册表文件（重置.exe） - 向他们询问有关exe rstassociations等的信息（我不推荐任何第三方应用程序）。
xsetup.exe进程确实启动了。
它刚刚开始后就会中断。
>  - 尝试完全禁用防病​​毒（几分钟选项）并重新运行.exe。
已经尝试过了。
同样，xsetup不起作用。
所有这些看起来都没有意义，我们最好找到一些更好的想法。
如果您知道如何阅读它，我可以使用procmon记录xsetup操作的日志。



以下为原文

@anatoli
 
> So you are saying batch mode also crashes without any message?
 
Yes.
 
> - Try this flow > Right click .exe> Properties and change Compatibity mode > Select Win7 and at the bottom check run as Admin.
 
All the same. UAC prompt popup, and then it quits silently.
 
> - Try changing the UAC settings (as you are admin). Control Panel > Search for User account control > Never notify.
> I guess Print screen option can be applied for screen shots after UAC prompt.
 
With UAC prompts off, there is nothing to take screenshot off. I start xsetup.exe, it starts doing something and then exits silently. No messages, no log files created.
 
>  - Check with IT on fixing the registry files (resetting .exe) of your machine for example - ask them about exe rstassociations etc. (I cannot recommend any 3rd party apps).
 
The xsetup.exe process does start. It just breaks after the start.
 
> - Try completely disabling your antivirus (for few minutes option) and re-running the .exe.
 
Already tried that. All the same, xsetup doesn't work.
 
All this looks like meaningless going in circles, we'd better find some better ideas. I could record a log of xsetup operations using procmon if you know how to read it.

@prathikm
>此外，系统的日期和时间是否正确？
是的，这是对的。
>如果生成了xinstall日志文件，请分享。
（它应该位于C： Users \。Xilinx  xinstall目录下）
它没有生成。



以下为原文

@prathikm
 
> Also, is the date and time of the system correct?
 
Yes it's correct.
 
> If xinstall log file is generated, please share. (It should be somewhere at C:Users.Xilinxxinstall directory)
 
It's not generated.

@prathikm @anatoli
那么您如何看待，procmon的诊断日志能帮助您理解xsetup.exe在我的系统上无法正常工作的原因吗？



以下为原文

@prathikm @anatoli
 
So what do you think, can the procmon's diagnostic log help you understand why xsetup.exe doesn't work properly on my system?

你好@ fandrei，
我一直在与其他一些安装专家交谈，结果发现我们之前见过其他一些类似问题的用户，问题是因为如果任何版本的Vivado安装程序无法在Windows上启动，那么你就是
需要检查“服务器”服务状态的服务设置。
我们的安装程序似乎需要运行此服务。
你能否仔细检查一下你的箱子是否正常运行？
请参阅下面的截图。
如果它没有运行，你可以启动它，然后看看安装程序是否可以成功启动吗？
谢谢
亲切的问候，
阿纳托利柯伦
亲切的问候，Anatoli Curran，Xilinx技术支持-----------------------------------------
--------------------------------不要忘记回复，工作，并接受解决方案.----
--------------------------------------------------
-------------------



以下为原文

Hello @fandrei,
 
I have been talking to some other install experts and it turns out that we have seen some other users with the similar issue before and the issue was due to the fact that if the Vivado installer of any versions cannot be launched on Windows, you’d need to check the services settings for the status of 'Server' service. It seems our installer need this service running.
 
Can you please double check if this is up and running in your case? See my screenshot below.
If it's not running, can you start this up and then see if the installer can successfully be started then? Thanks
 
Kind Regards,
Anatoli Curran
Kind Regards,
Anatoli Curran,
Xilinx Technical Support
-------------------------------------------------------------------------
Don’t forget to reply, kudo, and accept as solution.
-------------------------------------------------------------------------

@anatoli
>我一直在与其他一些安装专家交谈，结果发现我们之前见过其他一些类似问题的用户，问题是因为如果任何版本的Vivado安装程序无法在Windows上启动，那么你
d需要检查“服务器”服务状态的服务设置。
我们的安装程序似乎需要运行此服务。
这非常有效。



以下为原文

@anatoli
 
>  I have been talking to some other install experts and it turns out that we have seen some other users with the similar issue before and the issue was due to the fact that if the Vivado installer of any versions cannot be launched on Windows, you’d need to check the services settings for the status of 'Server' service. It seems our installer need this service running.
 
This worked thanks.

好消息@ fandrei，很高兴现在为您排序。
您能否将此标记为“已接受的解决方案”，以便将此主题标记为已完成并立即解决？
提前致谢，祝你有个美好的夜晚。
亲切的问候，
阿纳托利
亲切的问候，Anatoli Curran，Xilinx技术支持-----------------------------------------
--------------------------------不要忘记回复，工作，并接受解决方案.----
--------------------------------------------------
-------------------



以下为原文

Excellent news @fandrei, glad this is sorted now for you.
Can you please mark this as "accepted solution" so that this topic can be marked as completed and is solved now? Thanks in advance and have a nice evening.
 
Kind Regards,
Anatoli
Kind Regards,
Anatoli Curran,
Xilinx Technical Support
-------------------------------------------------------------------------
Don’t forget to reply, kudo, and accept as solution.
-------------------------------------------------------------------------

这也解决了我的问题。
我可能会建议此信息包含在系统要求中（可能在“必需支持”下）。
彼得史密斯



以下为原文

This also solved my problem.
 
Might I suggest that this information is included in the System Requirements (perhaps under 'required support').
 
Peter Smith