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我有戴尔Inspiron 7353(BIOS 1.20.0)和Intel 3165 WiFi适配器(驱动程序版本19.51.14.1)。
在过去的6个月里,我一直在经常随意断开连接(每5到30分钟)。 作为一名学生,这是一件非常烦人的事,因为现在一切都在网上完成。 我已经做了很多小时的研究,试图找出如何解决这样的问题,但无论我尝试什么,随机断开连续发生! 我对技术有很好的了解,因此进入注册表并不会吓到我。 这是我尝试过的: 网络适配器故障排除程序Windows设置应用程序中的网络重置从设备管理器,控制面板和注册表中卸载驱动程序尝试Dell和Intel驱动程序分析WLAN报告分析Wireshark 到目前为止,我唯一解决的问题是使用USB以太网适配器。 断开连接时我注意到的是任务栏上的网络图标显示黄色三角形或适配器重置自身。 我已经确定我的路由器不是问题,因为我的所有其他设备都能正常工作。 路由器:Netgear Nighthawk R7000 固件:DD-WRT Kong 802.11 ac:显然是的 速度:300 Mbps 此时,我正在与英特尔联系,因为致电戴尔将浪费时间。 我更喜欢PM所需的任何文件,因为我不想用我的公共IP发布文件。 任何帮助都会很棒! 先谢谢你。 以上来自于谷歌翻译 以下为原文 I have a Dell Inspiron 7353 (BIOS 1.20.0) with a Intel 3165 WiFi adapter (Driver version 19.51.14.1). For the past 6 months I've been experiencing random disconnects on a very regular basis (every 5 to 30 minutes). As a student, this is quite an annoyance as everything is done online nowadays. I've done many hours of research on trying to figure out how to fix a problem like this, but no matter what I try, the random disconnects keep happening! I have a great knowledge when it comes to tech so going into the Registry doesn't scare me. Here is what I've tried:
So far, my only fix for the problem is using a USB Ethernet adapter. What I've noticed when the disconnects happen is that the Network icon on the taskbar either shows the yellow triangle or the adapter resetting itself. I've made sure my router is not the issue as all my other devices work fine. Router: Netgear Nighthawk R7000 Firmware: DD-WRT Kong 802.11 ac: Obviously yes Speeds: 300 Mbps At this point, I am reaching out to Intel as calling Dell would be a waste of time. I would prefer to PM any files needed because I don't want to post files with my public IP. Any help would be fantastic! Thank you in advance. |
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下载并运行此实用程序,并附加结果:
下载适用于Windows *的英特尔®系统支持 然后,其中一位英特尔支持工程师可以为您提供帮助。 文件 以上来自于谷歌翻译 以下为原文 Download and run this utility, and attach the results: Download Intel® System Support Utility for Windows* Then, one of the Intel support engineers can assist you. Doc |
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这是您要查找的文件 Intel System Support Utility results.txt.zip 30.6 K. 以上来自于谷歌翻译 以下为原文 Here is the file you were looking for |
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您好Lamberguinni,谢谢您与我们联系; 为了帮助您,请继续并卸载所有当前的驱动程序(即使您已经有最新的驱动程序),并按照此链接上的说明重新安装它们:https: //www.intel.com/content/www/us/en/support/articles/000022173/network-and-io/wireless-networking.html这里是最新驱动程序的链接:https://downloadcenter.intel.com / download / 27989 / Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?v = t您可以尝试我们的推荐高级设置:https://www.intel.com/content /www/us/en/support/articles/000024678/network-and-io/wireless-networking.html如果这些步骤都不起作用,请按照这些说明继续以安全模式(使用网络)启动PC,然后再进行监控 结果:https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode同样,请访问您的路由器,确保您没有 任何QoS(服务质量 积极参与其中。我希望尽快收到你的来信.Regards,Diego S. 以上来自于谷歌翻译 以下为原文 Hello Lamberguinni, Thank you for contacting us; it will be more than a pleasure to help you. In order to assist you, please go ahead and uninstall all the current drivers (even if you already have the latest ones) and install them again by following the instructions on this link: https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networking.html Here is the link for the latest drivers: https://downloadcenter.intel.com/download/27989/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?v=t As well you may want to try our Recommend advanced settings available at: https://www.intel.com/content/www/us/en/support/articles/000024678/network-and-i-o/wireless-networking.html If none of these steps work, please go ahead and start your PC in safe mode (with Networking) following these instructions and then monitor the results: https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode As well, please access your router and make sure that you do not have any QoS (quality of service) active on it. I hope to hear from you soon. Regards, Diego S. |
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jerry1978 发表于 2018-11-27 13:58 根据您的要求,我已按照说明卸载驱动程序并安装您在帖子中链接的驱动程序。 我确保我拥有英特尔提供的推荐设置,并确认我的路由器上禁用了QoS。 我将花几天时间监控连接。 到目前为止,我所做的一个观察是我的速度不到我订购互联网(300 Mbps)的一半。 显然,距离和干扰是关键因素。 一旦我完成对适配器的监控,我会立即回复您。 感谢您的支持, Lamberguinni 以上来自于谷歌翻译 以下为原文 As per your request, I have followed the instructions for uninstalling the driver and installing the one that you linked in your post. I made sure that I have the recommended settings supplied from Intel and also confirmed that QoS is disabled on my router. I will take a few days and monitor the connection. So far, one observation that I have made is that I my speeds are less than half of what I subscribe for internet (300 Mbps). Obviously, distance and interference are key contributors. I will get back to you as soon as I finish monitoring the adapter. Thanks for the support, Lamberguinni |
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cd340823 发表于 2018-11-27 14:10 你好Lamberguinni,谢谢你的回复。我明白了,请监控结果,让我们知道结果。我会密切关注你的话题。我希望很快收到你的来信.Regards,Diego S. 以上来自于谷歌翻译 以下为原文 Hello Lamberguinni, Thank you for your response. I understand, please monitor the results and let us know the outcome. I will keep an eye on your thread. I hope to hear from you soon. Regards, Diego S. |
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jerry1978 发表于 2018-11-27 14:23 你好迭戈, 到目前为止,事情似乎还可以。 我一直在网上搜索一小时没有断线问题。 我今天也进行了几次速度测试,看看我的表现如何。 据我所知,我的下载速度非常快 - 达到180到250 Mbps之间。 问题是我的上传速度。 对于每个测试,它们都是相同的:2 Mbps。 就像我在原帖中说的那样,我订阅的速度是300下来,25上升。 显然,一定有问题。 在第一句话中,我说我还没有断线问题。 写这篇回复时有一件事发生,这花了我大约10分钟的时间。 谢谢, Lamberguinni 以上来自于谷歌翻译 以下为原文 Hi Diego, So far, things seem to be okay. I have been searching the web for say an hour with no disconnection problems yet. I have also ran a few speed tests today to see how my performance is going. As far as I can tell, my download speeds are great--hitting between 180 and 250 Mbps. The problem is my upload speeds. For each of the tests, they have been the same: 2 Mbps. Like I stated in my original post, the speeds I subscribe to are 300 down, 25 up. Clearly, there must be a problem. In the first sentence I said that I have had no disconnection problems yet. One happen while writing this reply, which took me about 10 minutes to do. Thanks, Lamberguinni |
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您好Lamberguinni,感谢您的回复。请帮助我们确认以下内容:当您的计算机连接到其他网络时,您是否遇到过相同的问题?网络上的任何其他计算机是否遇到相同的行为?问题是否发生? 在2.4或5 GHz,或两者兼而有之?我希望这有帮助.Regards,Diego S. 以上来自于谷歌翻译 以下为原文 Hello Lamberguinni, Thank you for your response. Please help us to confirm the following: Have you experienced the same issues when your computer is connected to a different network? Are the any other computers on your network experiencing the same behavior? Is the issue occurring on 2.4 or 5 GHz, or both? I hope this helps. Regards, Diego S. |
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jerry1978 发表于 2018-11-27 14:40 你好迭戈, 回答你的问题: - 我的电脑有时会自动连接,但在学校网络上没有遇到任何问题。 我网络上的其他计算机都没有遇到这些问题。 - 这个问题发生在2.4和5 GHz 谢谢, Lamberguinni 以上来自于谷歌翻译 以下为原文 Hi Diego, To answer your questions: -My computer sometimes has trouble automatically connecting but does not experience any problems on my school network. -No other computers on my network experience these problems. -This issue is happening on both 2.4 and 5 GHz Thanks, Lamberguinni |
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0896086 发表于 2018-11-27 15:20 只是想确定我所说的是否正确。 以上来自于谷歌翻译 以下为原文 Just wanted to make sure if what I said was correct. |
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0896086 发表于 2018-11-27 15:20 您好Lamberguinni,感谢您的回复。在这种情况下,您需要卸载当前的驱动程序,然后从OEM安装最新的无线驱动程序:https://www.dell.com/support/home/us/ en / 04 / drivers / driversdetails?driverId = K1TR4我希望这会有所帮助,问候,Diego S. 以上来自于谷歌翻译 以下为原文 Hello Lamberguinni, Thank you for your response. In this case you need to uninstall your current drivers, and then install the most up to date wireless driver from your OEM: https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=K1TR4 I hope this helps, Regards, Diego S. |
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cd340823 发表于 2018-11-27 15:49 刚刚安装了OEM驱动程序。 如果发生断线,我会向您报告。 以上来自于谷歌翻译 以下为原文 Just installed the OEM drivers. I will report back to you if disconnection occurs. |
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您好Lamberguinni,谢谢您的回复。我明白了,我会关注您的帐户。我希望尽快收到您的来信.Regards,Diego S. 以上来自于谷歌翻译 以下为原文 Hello Lamberguinni, Thank you for your response. I understand, I will keep an eye on your account. I hope to hear from you soon. Regards, Diego S. |
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0896086 发表于 2018-11-27 16:23 None 以上来自于谷歌翻译 以下为原文 Hi Diego, I wanted to update you on the issue. Since I have installed the OEM drivers, I have experienced 3 disconnects, 2 of which the network adapter actually reset ITSELF. Hope to hear from you soon! Thank you, Lamberguinni |
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None 以上来自于谷歌翻译 以下为原文 What are the next steps I should take to fix this issue? |
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0896086 发表于 2018-11-27 15:20 None 以上来自于谷歌翻译 以下为原文 Hello Lamberguinni, Thank you for your patience. Let us investigate further into this; I’ll post you back as soon as I have news. I hope this helps. Regards, Diego S. |
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None 以上来自于谷歌翻译 以下为原文 Thank you. Also wanted to let you know that I have unchecked the option that says: "Allow the computer to turn off this device to save power" Hope this helps! -Lamberguinni |
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None 以上来自于谷歌翻译 以下为原文 Hello Lamberguinni, Thank you for your response. In this case, based on the description of your issue, we suspect that your router somehow might be the culprit of the issue, considering that the issue could not be replicated on your school network. Can you reboot the router and perhaps change to a different channel in it? As well we noticed that there is a new update (1.0.9.34.)for your router, can you give it a try? I hope to hear from you soon. Regards, Diego S. |
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