需要有关SSD离线的帮助以及无法解决的元数据错误

HelloApril418，我知道你现在遇到SSD的问题，因为它显示为离线。我想先问一下，SSD的型号是什么？
另外，请向我提供英特尔®系统支持实用程序报告，该报告可以从我们的工具生成，您可以参考下面的链接，以便下载它：https：//downloadcenter.intel.com/download/25293/
Intel-System-Support-Utility-for-Windows-确保将创建的报告附加到此主题。一旦我们获得此信息，我们将能够进一步帮助您进行查询.Regards，David V



以下为原文

Hello April418,

I understand that you are currently experiencing problems with the SSD since it shows as offline.

I would like to start by asking, what is the model of the SSD? Also, please provide me with an Intel ® System Support Utility report, this report can be generated from our tool, you can refer to the link below so you can download it: 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Make sure to attach the created report to this thread.

Once we have this information we will be able to assist you further with your inquiry. 


Regards,
David V

大卫嗨....我已经附上了报告....摘要和详细版本....根据英特尔驱动程序＆amp;
我在2天前生成的Support Assistant报告，我的SSD显示为：NVMe INTEL MEMPEK1W01，容量为0.00 GB，固件版本0310，序列号PHBT72730A40016D_00000001,0分区，Microsoft驱动程序版本10.0.17134.1，驱动程序日期为6/21/2006
...我也有设备ID ....
我对此很陌生，但我希望我们能让它发挥作用......
谢谢！
四月D.     
April418_20180824_System支持实用程序Report_Detailed.txt.zip 
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20180824_April418_System支持实用程序Report.txt.zip 
22.4 K.



以下为原文

Hi David.... I've attached the report.... the summary and detailed versions....  per the Intel Driver & Support Assistant report that I generated 2 days ago, my SSD  shows up as: NVMe INTEL MEMPEK1W01 with 0.00 GB Capacity, Firmware Version 0310, Serial Number PHBT72730A40016D_00000001, 0 Partitions, Microsoft Driver Version 10.0.17134.1 with a 6/21/2006 Driver Date ...  I have the Device ID also....  
 
I'm pretty new to this, but I'm hoping we can make it work.... 
 
Thanks!
April D.

•   April418_20180824_System Support Utility Report_Detailed.txt.zip 22.4 K  
  
  
•   20180824_April418_System Support Utility Report.txt.zip 22.4 K  
  
  

HelloApril418，感谢您的回复。我目前正在审核报告中的信息。
谢谢，与此同时，我想了解更多有关问题的信息。
这是SSD本身的问题还是您遇到英特尔®快速存储技术问题？换句话说，您是否能够正确使用SSD？
例如：如果你去你的系统，你能看到它吗？
你能访问它吗？请让我知道。大卫V.



以下为原文

Hello April418,

Thank you for your response.

I am currently reviewing the information in the report. Thank you, in the meantime however, I would like to have more information of the problem. Is this a problem of the SSD itself or are you having a problem with Intel ® Rapid Storage Technology? 

In other words, are you able to use the SSD properly? For example: If you go to your system, are you able to see it there? Are you able to access it? 

Please let me know.


Regards,
David V

大卫嗨....感谢您的回复....因为这是我第一次使用快速存储技术和带有SSD的CPU，也许我的答案都是....每次我启动计算机时，我都会得到一个IAStorlcon
通知告诉我“英特尔快速存储技术 - 您的系统正在报告一个或多个警告和数据可能存在风险。打开应用程序以获取详细信息”当我打开应用程序时，我的SATA磁盘有绿色检查，但PCle SSD有一个
警告...当前状态将我发送到管理区域，用于“控制器1上的PCle SSD，端口0：离线（在蓝色文本中用下划线表示）清除元数据在存储系统视图上，它将SSD显示为
13 GB（因为它大于此而让我感到困惑）。当我点击清除元数据时，我会收到警告，要求在继续之前备份数据，清除元数据将永久删除该磁盘上的所有现有数据。确定要
继续。我单击是并获得带有红色X和（0xA00000）的IRST框
AA）：操作正在进行时发生未知错误。
操作无法完成。
我所能做的只是关闭方框。
我不明白为什么存储视图将SSD显示为13GB，但报告显示0 ....我不知道如何进行脱机状态更改。
所以我希望我已经足够回答了你的问题所以你可以提供帮助......我确实已经加载了Team Viewer，如果这有帮助的话。
四月



以下为原文

Hi David....  Thanks for your response.... since this is my first adventure with Rapid Storage Technology and a CPU with a SSD maybe my answer is both.... everytime I start up my computer, I get an IAStorlcon notification telling me that "Intel Rapid Storage Technology - Your system is reporting one or more warnings and data may be at risk.  Open the application for details"   when I open the application my SATA disk has a green check, but the PCle SSD has a warning... as does the Current Status which is sending me to the Manage area for the "PCle SSD on Controller 1, Port 0: Offline (underlined in blue text it says) Clear metadata   On the Storage System View it shows the SSD as 13 GB (which confuses me since it is larger than that).   When I click on the Clear metadata I get a warning to back up data before continuing and Clearing metadata will permanently delete any existing data on that disk.  Are you sure you want to continue.  I click YES  and get the IRST box with a red X and the (0xA00000AA): An unknown error occurred while an operation was in progress.  The operation could not be completed.  All I can do is Close the box.   I do not understand why the storage view shows the SSD as 13GB, but the report says 0.... I don't know how to make the Offline status change.  so I hope I've answered your questions enough so you can help....  I do have Team Viewer loaded, if that helps at all.   April

HelloApril418，感谢您的回复。这让我对当前问题有了更多的了解。
然而，我仍然缺少您拥有的SSD型号。
此外，我希望您提供磁盘管理的屏幕截图，以便我可以查看连接的驱动器。如果可能，请按照以下步骤创建和附加可生成的系统报告
通过英特尔®快速存储技术：https：//www.intel.com/content/www/us/en/support/articles/000006351/technologies.html请务必不要将其复制并粘贴到回复框中，但请使用“
添加“按钮，位于回复框的右下角，请附上请求的报告和屏幕截图。我希望​​收到你的消息.Regards，David V



以下为原文

Hello April418,

Thank you for your response.

That gives me a little more background of the current problem. I am still missing however, the model of the SSD you have. Also, I would like you to provide me with a screenshot of the Disk Management so I can have a look at the drives connected. 

Also, if possible, please follow the steps below in order to create and attach the system report that can be generated by Intel ® Rapid Storage Technology:

https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html

Make sure not to copy and paste it in the reply box, but use the "attach" button instead, located on the lower right corner of the reply box, attach both the report and the screenshot requested please. 

I hope to hear from you.


Regards,
David V

嗨大卫....我已经剪断并附上我的IRST的管理磁盘和状态屏幕....还附加了系统工具报告......就SSD的型号而言，它应该是什么
被惠普投入系统...我做了一个英特尔驱动程序＆amp;
支持助理报告上周打印出来......在存储下，它显示了SSD的以下信息：
NVMe INTEL MEMPEK1W01
容量0.00 GB
固件版本0310
序列号PHBT72730A40016D_00000001
分区0
Driver Provider Microsoft
驱动程序版本10.0.17134.1
司机日期06/21/2006
设备ID SCSI / DICK＆amp; VEN_NVME＆amp; PROD_INTEL_MEMPEK1W01  4＆amp; 25086D38＆amp; 0＆amp; 060800
希望有所帮助......我本周有解决这个问题....下周我会去旅行，然后度假到10月初......希望我能在离开之前弄明白。
感谢你的帮助！
四月     
SystemReport.txt.zip 
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Status.PNG 
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磁盘管理.PNG 
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以下为原文

Hi David....  I've snipped and attached both the Manage Disk and Status screens of my IRST....and also attached the System Utility Report....  as far as the model of the SSD, it should be whatever was put into the system at HP...  I did an Intel Driver & Support Assistant Report last week and printed it...  under Storage it shows the following info for the SSD:
 
NVMe INTEL MEMPEK1W01
Capacity  0.00 GB
Firmware Version  0310
Serial Number  PHBT72730A40016D_00000001
Partitions   0
Driver Provider   Microsoft
Driver Version  10.0.17134.1
Driver Date  06/21/2006
Device Id    SCSI/DICK&VEN_NVME&PROD_INTEL_MEMPEK1W014&25086D38&0&060800
 
Hope that helps.... I have this week to solve this issue.... next week I will be on travel and then vacation until early October.... hopefully, we can figure it out before I leave.   Thanks for all your help!
April

•   SystemReport.txt.zip 1.1 K  
  
  
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对不起David ...在SDD信息中，我试图键入它的SCSI  DISK＆amp; VEN .....不是DICK ....我的手指搞砸了....



以下为原文

Sorry David... in the SDD info that I tried to type  it's SCSIDISK&VEN.....  not DICK.... my fingers messed that up....

HelloApril418，感谢您的回复。没有任何问题，在查看您提供的信息后，我发现您正在尝试配置英特尔®Optane内存16GB。
该产品由不同的支持团队提供支持。
我将继续将此案件移交给相应的团队，以便您可以获得所需的帮助.Regards，David V.



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Hello April418,

Thank you for your response.

No problem at all, upon review of the information you have provided, I was able to find that you are trying to configure an Intel ® Optane Memory 16GB. This product is supported by a different support team. I will proceed to transfer this case to the appropriate team so that you can get the assistance you require. 


Regards,
David V

您好April418，我已经检查了您向David提供的有关您使用RST软件的问题的所有信息。
作为初步澄清，您看到的13GB模块是一个英特尔®Optane™内存模块。
用于加速较慢的SATA存储驱动器。
如果您希望加速主存储设备，建议您按照以下链接中描述的步骤操作：https：//www.intel.com/content/www/us/en/support/articles/000023989/
memory-and-storage / intel-optane-memory.html对于系统加速，Optane Memory UI更易于设置和运行。
除此步骤外，您还需要确认您的BIOS已准备就绪，在这种情况下，您需要访问BIOS并将SATA模式从AHCI或RAID更改为“Intel RST premium and system acceleration”。
如果您的BIOS未显示此选项，则需要与计算机制造商联系，以便他们可以帮助您更新BIOS以及自己启用Optane内存的步骤。
希望这些信息对您有所帮助，如果您有任何其他问题，请告诉我。
最诚挚的问候，Juan N.



以下为原文

Hello April418,

I have checked all the information you have provided to David about your issue with the RST software.

As an initial clarification the 13GB module you are seeing and that shows you an error is an Intel® Optane™ Memory module. Which is used to accelerate slower SATA storage drives. If you are looking to accelerate your primary storage device it would be recommended for you to follow the steps described in the following link:

https://www.intel.com/content/www/us/en/support/articles/000023989/memory-and-storage/intel-optane-memory.html

For system acceleration the Optane Memory UI is easier to set up and works very well. Additionally to this steps you will need to confirm your BIOS is Optane ready, in this case you will need to access the BIOS and change the SATA mode from AHCI or RAID to “Intel RST premium and system acceleration”. If your BIOS does not display this option you will need to contact the manufacturer of your computer so they can assist you with a BIOS update and their own steps to enable the Optane memory.

Hope this information helps you, please let me know if you have any additional question.

Best Regards,
Juan N.

谢谢胡安....听起来我们已经越来越近了......我需要一些帮助“你需要确认你的BIOS已准备好Optane，在这种情况下你需要访问BIOS并更改SATA模式
AHCI或RAID“英特尔RST高级和系统加速”。“
....我无法弄清楚如何进入BIOS以更改Windows 10中的SATA模式。我在线查看了几个建议，但没有成功....你能告诉我我应该采取的步骤吗？
请好吗？
四月



以下为原文

Thanks Juan.... it sounds like we are getting close....  I need some help with "you will need to confirm your BIOS is Optane ready, in this case you will need to access the BIOS and change the SATA mode from AHCI or RAID to “Intel RST premium and system acceleration”." ....  I cannot figure out how to get to the BIOS to change the SATA mode in Windows 10.  I've looked at several suggestions online, but haven't been successful.... can you tell me the steps I should take please?
April

您好April418，我很高兴我的解释有助于澄清您的问题。要检查SATA设置，您需要访问计算机的BIOS。
根据HP您需要关闭计算机，等待5秒或更长时间，启动计算机，在Windows加载屏幕出现之前需要按F2（您可以执行此操作几次以确保），制造商之间的访问BIOS可能会有所不同
你访问）。
通常可以在Advanced Options TAB下找到SATA模式。
但是，有关如何更改SATA模式的详细指南，最好的选择是联系HP。根据您共享的信息，您使用RST安装Optane。
您是否尝试使用Optane UI设置Optane内存？
如果你没有，建议你这样做。
要以正确的方式执行此操作，您需要先卸载RST软件，然后在计算机中安装Optane UI。
以下是下载Optane内存UI的链接：https：//downloadcenter.intel.com/download/28072/Intel-Optane-Memory-User-Interface-and-Driver-for-System-Acceleration？product = 99745如果您使用
Optane UI无需更改BIOS中的SATA模式。希望此信息有所帮助。
如果您需要任何其他信息，请通知我。最好的问候，Juan N.



以下为原文

Hello April418, 

I am glad my explanation helped to clarify your question. 

To check for the SATA settings you need to access the BIOS of your computer. Accessing the BIOS may vary between manufacturers according to HP you need to turn off your computer, wait 5 seconds or more, start your computer, before the Windows loading screen shows up you need to press F2 (you can do this several times to be sure you access). Regularly the SATA mode can be found under the Advanced Options TAB. However for a detailed guide on how to change the SATA mode the best option is to contact HP. 

According to the information you shared you are using RST to install Optane. Have you tried to set up the Optane memory with the Optane UI? If you haven’t it would be recommended to do so. To do this in a proper way you need to uninstall the RST software first and then install the Optane UI in your computer. Here is the link to download the Optane memory UI: 

https://downloadcenter.intel.com/download/28072/Intel-Optane-Memory-User-Interface-and-Driver-for-System-Acceleration?product=99745

If you use the Optane UI there is no need to change the SATA mode in your BIOS. 

Hope this information helps.  If you need any additional information let me know. 

Best Regards, 
Juan N.

嗨April188，我想知道你是否能解决这个问题，或者你还有什么需要帮助的.Regards，Diego V.



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Hi April418,

I was wondering if you were able to solve the issue or if there is anything else you need assistance with.

Regards,
Diego V.