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[问答] 英特尔UHD 620图形驱动程序更新
9658 英特尔 驱动程序
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嗨,
我最近从惠普购买了一台新笔记本电脑。
它采用Intel i5 8250U芯片组和Intel UHD 620 Graphics。
我不明白为什么英特尔会更新所有其他处理器上的UHD 620,除了最新的Kaby Lake。
只是基本的图形驱动程序更新也会....为什么英特尔不会做任何事情呢?
我们不配玩游戏?

以上来自于谷歌翻译


以下为原文

Hi,

I recently bought a new laptop from HP. It has Intel i5 8250U chipset with Intel UHD 620 Graphics. I am not understanding why would intel update UHD 620 on all other processors except Latest Kaby Lake. just basic Graphic Drivers Update would also do.... Why won't Intel do anything about it? We don't deserve to play games?
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2018-10-30 11:29:02   评论 分享淘帖 邀请回答
24个回答
您应该仅使用HP站点上可用的笔记本电脑上的图形驱动程序,因为他们可能已经修改/自定义了其硬件平台的驱动程序。
文件

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You should use ONLY the graphics driver available on the HP site for your laptop, as they may have modified/customized the driver for their hardware platform.
 
Doc
2018-10-30 11:46:32 评论

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mapleasdf 发表于 2018-10-30 17:33
您应该仅使用HP站点上可用的笔记本电脑上的图形驱动程序,因为他们可能已经修改/自定义了其硬件平台的驱动程序。
文件

嗨Al,
我试过这样做。
事实证明他们没有使用这款笔记本电脑提供的Kaby Lake R处理器的英特尔图形UHD 620的更新。
我的笔记本电脑型号是惠普笔记本电脑15 - bs145与i5 8250U处理器。
在与惠普进一步讨论后,他们告诉我,自2017年6月以来,英特尔自己还没有更新任何与Kaby Lake R的驱动程序。只有在他们更新后,HP才能提供更新。
所以我的问题仍然存在于INTEL ....为什么没有更新??????

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Hi Al,
I tried doing that. It turns out they have no update for Intel Graphic UHD 620 with Kaby Lake R Processor which is offered in this laptop. My laptop model is HP Laptop 15 - bs145 with i5 8250U processor. Upon further discussion with HP they informed me that Intel themselves have not updated any drivers with Kaby Lake R since June 2017. Only after they update will HP be able to provide an update. So my question still stands with INTEL.... Why no update??????
2018-10-30 12:05:21 评论

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uuwufydsw 发表于 2018-10-30 17:52
嗨Al,
我试过这样做。
事实证明他们没有使用这款笔记本电脑提供的Kaby Lake R处理器的英特尔图形UHD 620的更新。

下载用于Windows®10的英特尔®图形驱动程序
文件

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Download Intel® Graphics Driver for Windows® 10
 
Doc
2018-10-30 12:12:31 评论

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mapleasdf 发表于 2018-10-30 17:59
下载用于Windows®10的英特尔®图形驱动程序
文件

谢谢你的回复Al。
当我在英特尔的网站上找到它时,我已经尝试过这个安装包。
但它没有安装。
附上截图供您参考。

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Thanks for your reply Al.
 
I had already tried this installation package when I had fould it on Intel's website. But it doesn't install. Attaching the screenshot for your reference.
2018-10-30 12:21:18 评论

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uuwufydsw 发表于 2018-10-30 18:08
谢谢你的回复Al。
当我在英特尔的网站上找到它时,我已经尝试过这个安装包。
但它没有安装。

阅读本剪辑的第一行:
另外,请查看我提供给您的相同链接中的先前版本。
您的投诉是您的处理器没有发布,HP声称此处理器没有发布。
所有这些说,您可能想尝试手动安装。
但是,我鼓励您与HP合作。
在Windows®10中手动安装英特尔®图形驱动程序和...
文件

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Read the very first line of this snip:

 
Also, look at the previous releases in the same link I provided you.
 
Your complaint was there were no releases for your processor, and HP claimed there were no releases for this processor.
 
All of that said, you may want to try the manual install.  But, I encourage you to work with HP on this.
Manually Install an Intel® Graphics Driver in Windows® 10 and...
 
Doc
2018-10-30 12:31:50 评论

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mapleasdf 发表于 2018-10-30 18:19
阅读本剪辑的第一行:
另外,请查看我提供给您的相同链接中的先前版本。
您的投诉是您的处理器没有发布,HP声称此处理器没有发布。

此外,您的设备可能需要特殊版本的驱动程序。
再次,惠普将不得不帮助你。
文件

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Also, there may be a special version of the driver required for your device.  Again, HP would have to help you.
 
Doc
2018-10-30 12:40:17 评论

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mapleasdf 发表于 2018-10-30 18:27
此外,您的设备可能需要特殊版本的驱动程序。
再次,惠普将不得不帮助你。
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再试一次 - 试试这个驱动程序:下载适用于Windows®10的英特尔®图形驱动程序
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One more attempt - try this driver:  Download Intel® Graphics Driver for Windows® 10
 
Doc
2018-10-30 12:57:17 评论

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mapleasdf 发表于 2018-10-30 18:44
再试一次 - 试试这个驱动程序:下载适用于Windows®10的英特尔®图形驱动程序
文件

感谢所有的回复。
我将尝试安装您要求我尝试的那个,如果它不起作用,我将与HP取得联系,并要求他们帮助我。
感谢您的提示帮助和指导。

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Thanks a ton Al for all the replies. I will try installing the one you have asked me to try and if it doesn't work I will get in touch with HP and ask them to help me with the same. Appreciate your prompt help and guidance.
2018-10-30 13:05:33 评论

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uuwufydsw 发表于 2018-10-30 18:52
感谢所有的回复。
我将尝试安装您要求我尝试的那个,如果它不起作用,我将与HP取得联系,并要求他们帮助我。
感谢您的提示帮助和指导。

我不确定是什么问题。
第一个链接,您的处理器在页面顶部特别提到,但不在下拉列表中。
在第二个链接中,您的处理器位于下拉列表中。
手动方法不起作用(使用zip文件)?
文件

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I am not sure what the issue is.  The first link, your processor was specifically mentioned at the top of the page, but was not in the pull-down list.
In the second link, your processor is in the pull-down list.
 
Did the manual method not work (using the zip file)?
 
Doc
2018-10-30 13:17:13 评论

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mapleasdf 发表于 2018-10-30 19:04
我不确定是什么问题。
第一个链接,您的处理器在页面顶部特别提到,但不在下拉列表中。
在第二个链接中,您的处理器位于下拉列表中。

我正在下载zip文件。
一旦完成,我会更新你。

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I am downloading the zip file. once done I will update you.
2018-10-30 13:23:25 评论

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mapleasdf 发表于 2018-10-30 19:04
我不确定是什么问题。
第一个链接,您的处理器在页面顶部特别提到,但不在下拉列表中。
在第二个链接中,您的处理器位于下拉列表中。

手动安装不起作用,它说您的驱动程序已经是最新的。

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Manual installation didn't work, it says your drivers are already upto date.
2018-10-30 13:35:36 评论

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uuwufydsw 发表于 2018-10-30 19:23
手动安装不起作用,它说您的驱动程序已经是最新的。

以上来自于谷歌翻译

也许英特尔支持工程师之一可以提供帮助。
文件

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Perhaps one of the intel support engineers can assist.
 
Doc
2018-10-30 13:49:18 评论

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mapleasdf 发表于 2018-10-30 19:36
也许英特尔支持工程师之一可以提供帮助。
文件

你能指导我如何与他们取得联系吗?

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Can you please guide me how shall I get in touch with them?
2018-10-30 14:07:32 评论

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uuwufydsw 发表于 2018-10-30 19:54
你能指导我如何与他们取得联系吗?

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他们会轮流回复你。
此外,这是周末,所以你可能不会听到他们,直到周一左右。
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They will respond to you in turn.  Also, it is the weekend, so you may not hear from them until Monday or so.
 
Doc
2018-10-30 14:16:23 评论

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uuwufydsw 发表于 2018-10-30 19:54
你能指导我如何与他们取得联系吗?

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Hello ronakjdoshi,

Thank you for posting on the Intel ® communities.

I can see that you are experiencing problems installing the graphics driver.

First, I would like to begin by gathering more information. To better assist you with your request, I will need to check some information about your computer. Please follow these steps: 

1. In the keyboard, press WinLogo key + R. 
2. In the Run box please type dxdiag and hit Enter.
3. Click on Save All Information (save it in your desktop). 
4. Attach the report to this thread. 

Once I have this information we can continue.


Regards,
David V
 
Intel Customer Support Technician
Under Contract to Intel Corporation
2018-10-30 14:29:09 评论

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jerry1978 发表于 2018-10-30 20:16
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Hi David,
 
Please find attached the text file of DXDIAG


2018-10-30 14:34:18 评论

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cd340823 发表于 2018-10-30 20:21
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Hello ronakjdoshi,

Thank you for your response.

I can see that your driver is not up to date. I would like to mention that we recommend first to check with the manufacturer of your computer in order to get the latest drivers, which in this case is HP*. We supply generic versions of graphics drivers for general purposes. Computer manufacturers can change the features, incorporate customization, or make other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend that you first check with your computer manufacturer and use the driver software provided.

Now, if you would still like to try with our latest driver released, even though it is generic, please refer to the link below and download the ".zip" file:

https://downloadcenter.intel.com/download/27988/Intel-Graphics-Driver-for-Windows-10?product=126789

Once downloaded, please follow the steps below: 

1 - Unzip the file to a designated location or folder. 
2 - Right-click Windows Start icon and open Device Manager.
3 - Click Yes when prompted for permission from User Account Control. 
4 - Expand the Display adapters section. 
5 - Right-click the Intel® graphics entry and select Update Driver Software. 
6 - Click "Browse my computer for driver software".
7 - Click "Let me pick from a list of device drivers on my computer".
8 - Click "Have Disk". 
9 - Click "Browse". 
10 - Access the designated location or folder, and access a folder called "Graphics". 
11 - Select the file called "igdlh64" or "igdlh". 
12 - Click Open, then click OK, and finally click Next. Drivers are now being installed. 
13 - Reboot your computer

Once this is done, your system should have the latest Intel ® update. 

Let me know the outcome please.


Regards,
David V
 
Intel Customer Support Technician
Under Contract to Intel Corporation
2018-10-30 14:42:12 评论

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jerry1978 发表于 2018-10-30 20:29
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Hi David,
 
I did try to get some solution from HP but they have not updated any drivers for  Kaby Lake R processors since July 2017. Am attaching a ss of my chat with HP CC on WhatsApp.
I will definitely try your solution of downloading and installing the latest drivers. Will revert once I try it tomorrow.


2018-10-30 14:52:24 评论

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uuwufydsw 发表于 2018-10-30 20:39
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Hello ronakjdoshi,

Thank you for your response.

I understand, in this case, the generic driver that I have provided should work OK with the system, nevertheless it is always recommended to use the ones from the manufacturer first. However, if they have not updated yet, you can always try the one provided by us.

Let me know the outcome please.


Regards,
David V
 
Intel Customer Support Technician
Under Contract to Intel Corporation
2018-10-30 15:01:46 评论

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