英特尔Optane内存错误代码0xA005004B

您好hrhm，感谢您联系英特尔®技术支持。据我们了解，您需要有关英特尔®Optane™内存的帮助。
如果我们正确推断，开始诊断和随后的故障排除可能会让我们解决问题，如果可以的话，我们将不胜感激，请回复此帖，并提供以下重要的基本信息： 
SSU记录。
1-访问https://downloadcenter.intel.com/download/26735/并下载该软件。
2-完成下载后，打开它。
3-将获得的文件附加到您的回复中。
窗口“磁盘管理”的屏幕截图显示了所有硬盘和分区。我们期待您的回复。最好的问候，JoshB.Intel®客户支持技术人员与英特尔公司的合同



以下为原文

Hello hrhm,
 
Thank you for contacting Intel® Technical Support.
 
As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly, to begin diagnosis and consequent troubleshooting that could take us to a resolution, and we would appreciate if you could, please, reply to this post with the following, important, basic information:
 

• The SSU logs.
   
  1-            Go to https://downloadcenter.intel.com/download/26735/ and download the software.
  2-            When finished downloading it, open it.
  3-            Attach the file obtained to your reply.
  

 

• A screenshot of the “Disk Management” of windows showing all your HDDs and partitions.
  

 
We will be looking forward to your reply.
 
Best regards,

Josh B.
Intel® Customer Support Technician
Under Contract to Intel Corporation

谢谢你的快速反应。     
A005004B-02.JPG 
37.1 K.      
A005004B-01.JPG 
152.2 K.      
SSU_log-A005004B.txt.zip 
7.4 K.



以下为原文

Thank you for the quick response.

•   A005004B-02.jpg 37.1 K
  
  
•   A005004B-01.jpg 152.2 K
  
  
•   SSU_log-A005004B.txt.zip 7.4 K  
  
  

我试图再次设置，它显示相同的错误。
附加OptaneMemoryUI日志文件。     
OptaneMemoryUI.log.zip 
1.8 K.



以下为原文

I tried to set up again, it showed same error.
 
Attaching The OptaneMemoryUI log file.

•   OptaneMemoryUI.log.zip 1.8 K  
  
  

您好hrhm，感谢您的回复。从磁盘管理屏幕截图中，我们注意到在启动驱动器末尾没有至少5MB的保留未分配空间。
这是模块正常工作所必需的。
由于您安装了操作系统似乎是在分区C：驱动器时，您没有保留该空间。请创建此未分配空间并再次尝试加速您的系统。
如果在驱动器末端创建此未分配空间后仍无法加速辅助/数据驱动器，我们建议您检查以下信息： - 我们建议您备份辅助/数据驱动器中的信息，并且
根据本文中的信息在驱动器上执行低级格式：在英特尔®固态硬盘上运行低级格式。
在以前的情况下，运行低级格式解决了二级驱动器加速问题，因此您可能会发现它也很有用。 - 也可能必须清洁Intel®Optane™内存。
您可以按照以下步骤清理模块： 
以管理员身份打开命令提示符。
运行commanddiskpart。
运行命令列表磁盘。
请注意与Intel®Optane™内存相关的ID。
如果可能的话，请截取此输出的屏幕截图，因为它显示有用的数据。
运行commandselect磁盘。
确保使用上一步中的ID。
运行commandclean all。
这将启动Intel®Optane™内存上的清洁过程。
该过程将删除所有数据，因此请确保选择正确的单位。执行此操作并确保您的BIOS配置正确后，请再次尝试启用该模块。如果您需要进一步的帮助，我们将期待您的回复
.Best表示，JoshB.Intel®客户支持技术人员与英特尔公司签订合同



以下为原文

Hello hrhm,
 
Thank you for your reply.
 
From the Disk Management screenshot, we noticed that you don’t have a reserved unallocated space of at least 5MB at the end of the boot drive. This is necessary for the module to work properly. Since you installed your OS seems to be that at the moment of partitioning your C: drive you did not reserve that space.
 
Please create this unallocated space and try again to accelerate your system. If after creating this unallocated space at the end of the drive you are still not able to accelerate your Secondary/Data drive we advise you to check the information below:
 
-We recommend you to back up the information in your Secondary/Data drive and to perform a low-level format on the drive following the information from this article: Run a Low-Level Format on Intel® Solid State Drives . Running a low-level format has solved secondary drive acceleration issues in previous cases so you may find it useful too.

-It may be possible as well that the Intel® Optane™ Memory has to be cleaned. You can clean the module following these steps:

• Open the Command Prompt as Administrator.
  
• Run the command diskpart.
  
• Run the command list disk. Please take note of the ID associated with the Intel® Optane™ Memory. If possible please take a screenshot of this output too as it shows useful data.
  
• Run the command select disk . Make sure to use the ID from the previous step.
  
• Run the command clean all. This will start the cleaning process on the Intel® Optane™ Memory. The process will delete all data so make sure you are selecting the correct unit.
  

After doing this and making sure your BIOS is configured properly, try again to enable the module.
 
We will be looking forward to your reply in case that you need further assistance.

Best regards,
 
Josh B.
Intel® Customer Support Technician
Under Contract to Intel Corporation

谢谢Josh。
我重建了一个新分区，并在辅助驱动器的末尾保留了几个未分配的空间。
它工作得非常好。
谢谢你的好工作。
谢谢！     
correct.jpg 
285.7 K.



以下为原文

Thank you Josh.
 
I rebuild a new partition, and reserve several unallocated space at the end of the secondary drive.
 
It works perfectly fine.
 
Thanks the good jobs. Thank you!

•   correct.jpg 285.7 K